Shuttle Direct Reviews

Name: Shuttle Direct
Address: Emilio Ortuño 15, Benidorm Centre Building, Benidorm, Alicante
Rating: 4.46

4.5 Rating 2,252 Reviews

86 %

of reviewers recommend Shuttle Direct

Company Reviews

Metrics

Info

4.5

Based on 2,252 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Easy

About Shuttle Direct:

At Shuttle Direct we offer a wide range of transportation options that cater to both individuals and groups. Our transportation services are perfect for those who are looking for a comfortable and hassle-free way to get to their destination.

With our shuttle services, you'll be picked up from the airport and dropped off at your accommodation economically as you will be riding with other passengers in the same vehicle.

If you're looking for something a little more private, we also offer private transportation services. With our private transportation services, you'll have your own driver who will take you directly to your destination.

At Shuttle Direct, we aim to provide the best possible transportation experience for our customers; whether you're traveling for business or pleasure, we're here to help. Our exclusive partnerships with top Online Tour Operators and Airlines ✈️ allow us to offer tailored services for our business accounts. Get in touch to find out how we can help with your transportation needs.

Choose Shuttle Direct for your transportation needs, and experience the best level of comfort, convenience, and safety.

Visit Website

Phone:

+34 965 856 694

Email:

customer.care@shuttledirect.com

Location:

Emilio Ortuño 15,
Benidorm Centre Building,
Benidorm
Alicante
03501

Shuttle Direct 5 star review on 28th September 2023

Cosmin C

Shuttle Direct 4 star review on 20th July 2023

Petra T

Shuttle Direct 5 star review on 19th April 2023

Deborah C

Anonymous

Anonymous // 01/01/2019

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“Having previously used shuttle direct we were extremely disappointed upon the service received on this occasion. After arriving at our chosen pickup location, selected from the drop down list when booking & in good time, and our transport not arriving we contacted the emergency number. Whilst waiting / on hold the driver arrived on foot (20 + mins late) advising that we were in a pedestrian area. (Cars / vans had infact driven in this area - it was 5am in the morning). After arriving at our final destination the driver advised we must pay a late charge. I will be complaining in due course and seeking reimbursement of this charge.”

Helpful Report

Posted 2 years ago

We apologize for the inconvenience you experienced with our transfer service. We understand that the driver's arrival and the additional charge were disappointing aspects of your journey. Please be assured that we take such feedback seriously, and we have forwarded your concerns to our customer care team for further investigation and resolution. Our customer care team will be in contact with you to discuss your your concerns, and provide assistance regarding the late charge. We appreciate your patience in this matter and assure you that we will do our best to resolve it promptly. Thank you for bringing this to our attention, and we apologize for any inconvenience caused. We value your feedback as it helps us improve our services. If you have any other questions or require further assistance, please don't hesitate to reach out to our customer care department.

Posted 2 years ago

“Perfect. Very friendly driver and save trip. Thanx!”

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Posted 2 years ago

“We used shuttle direct to transfer from Corfu airport to Paleokastritsa in the middle of the night. Just out of the airport their guys were waiting and we were immediately welcomed to a car with air conditioning has been open for a while as it was very cool inside. Simply excellent service, right on time, fast and friendly. I would definitely use it again!”

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Posted 2 years ago

“I have been a rally car driver, raced quad motor bikes and jumped mountain bikes of cliffs but I have never been as scared as I was on our transfer from our hotel to the airport. The driver turned up late then swerved over the 3 lanes on the motorway the whole way coming close to the barrier a few times, I kept asking him if he was ok but he said he didn’t understand. It has scared my whole family. I will be taking this further if I don’t get a full refund for this trip!!”

Helpful Report

Posted 2 years ago

We apologize for the distressing experience you had during your transfer. Safety is our utmost priority, and we understand how concerning it must have been for you and your family. Your feedback is important to us, and we take it very seriously. We have forwarded your review to our Customer Care department, who will thoroughly investigate the incident and address it with the driver and relevant parties involved. They will be in contact with you to gather more details and discuss the situation further. Please rest assured that we will do everything possible to address your concerns and take appropriate actions. We understand your desire for a refund, and our Customer Care team will work towards finding a suitable resolution. Thank you for bringing this matter to our attention, and we apologize once again for any distress caused. We appreciate your understanding and patience as we work towards resolving this issue.

Posted 2 years ago

“Great and in time”

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Posted 2 years ago

“Brilliant service from Shuttledirect taken to and from the Arricefe airport. Thank you so much I will be using them again.”

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Posted 2 years ago

“Great service missed our transfer over airline and they came back and got us”

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Posted 2 years ago

“Muy profesionales, muy puntuales.”

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Posted 2 years ago

“Well organized and reliable company, and not expensive considering the distance.”

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Posted 2 years ago

“A journey to Madrid airport very comfortable. Driver very helpful.”

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Posted 2 years ago

“Une équipe à l'écoute des voyageurs, efficace et réactive, bravo et merci, chauffeur comme hôtesses d'accueil!”

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Posted 2 years ago

“Excellent service went without a hitch”

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Posted 2 years ago

“Personale puntuale, risposte veloci alle richieste, e grande gestione del trasporto anche se il volo è in ritardo”

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Posted 2 years ago

“Beaucoup trop long voyage 2 heures. pour aller de la cala de mijas à malaga.”

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Posted 2 years ago

Nous sommes désolés pour l'inconvénient que vous avez rencontré lors de votre transfert. Nous comprenons votre frustration face à la durée excessive du trajet. Nos services de navette fonctionnent en collectant et en déposant plusieurs passagers le long d'un itinéraire prédéterminé, ce qui peut entraîner des temps de trajet plus longs en fonction des destinations des autres passagers. Cela nous permet de proposer des tarifs plus économiques par rapport à un service de taxi privé. Cependant, nous comprenons que cela peut être moins pratique dans certains cas. Nous tenons également à vous informer que nous proposons des services privés qui offrent une solution plus directe et rapide, sans les arrêts supplémentaires. Ces services sont généralement plus adaptés pour ceux qui préfèrent une expérience de transfert plus rapide et personnalisée. Nous tenons à nous excuser sincèrement pour les désagréments causés. Votre avis est important pour nous et nous l'avons transmis à notre service clientèle pour un examen plus approfondi. Un membre de notre équipe vous contactera pour discuter de votre expérience et trouver une solution appropriée. Nous apprécions votre patience et votre compréhension. Votre satisfaction est importante pour nous, et nous ferons tout notre possible pour rectifier cette situation.

Posted 2 years ago

“Very good service and on time would definitely use again!”

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Posted 2 years ago

“Great, reliable service.”

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Posted 2 years ago

“Very straight forward instructions of meeting points, smooth ride and comfortable coach. The only downside is the long transfer.. 4 hours on a 1 hour journey as stopping off at each resort along the way.”

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Posted 2 years ago

“Unser Fahrer Thomas war großartig, ist sehr umsichtig gefahren - hat uns gut unterhalten und konnte zu allem anderen sogar Deutsch :-).”

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Posted 2 years ago

“Nemt og enkelt. Bestilte hjemmefra. God service og flink personale.”

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Posted 2 years ago

“Todo perfecto”

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Posted 2 years ago

Shuttle Direct is rated 4.5 based on 2,252 reviews