Shuttle Direct Reviews

Name: Shuttle Direct
Address: Emilio Ortuño 15, Benidorm Centre Building, Benidorm, Alicante
Rating: 4.46

4.5 Rating 2,252 Reviews

86 %

of reviewers recommend Shuttle Direct

Company Reviews

Metrics

Info

4.5

Based on 2,252 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Easy

About Shuttle Direct:

At Shuttle Direct we offer a wide range of transportation options that cater to both individuals and groups. Our transportation services are perfect for those who are looking for a comfortable and hassle-free way to get to their destination.

With our shuttle services, you'll be picked up from the airport and dropped off at your accommodation economically as you will be riding with other passengers in the same vehicle.

If you're looking for something a little more private, we also offer private transportation services. With our private transportation services, you'll have your own driver who will take you directly to your destination.

At Shuttle Direct, we aim to provide the best possible transportation experience for our customers; whether you're traveling for business or pleasure, we're here to help. Our exclusive partnerships with top Online Tour Operators and Airlines ✈️ allow us to offer tailored services for our business accounts. Get in touch to find out how we can help with your transportation needs.

Choose Shuttle Direct for your transportation needs, and experience the best level of comfort, convenience, and safety.

Visit Website

Phone:

+34 965 856 694

Email:

customer.care@shuttledirect.com

Location:

Emilio Ortuño 15,
Benidorm Centre Building,
Benidorm
Alicante
03501

Shuttle Direct 5 star review on 28th September 2023

Cosmin C

Shuttle Direct 4 star review on 20th July 2023

Petra T

Shuttle Direct 5 star review on 19th April 2023

Deborah C

Anonymous

Anonymous // 01/01/2019

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“Le trajet a duré beaucoup plus longtemps que prévu. Le pare brise était fendu et la voiture ne roulait pas vite surtout dans la fin du trajet sur les route de montagne Climatisation presque inexistantz”

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Posted 2 years ago

Nous sommes désolés que votre trajet ait été plus long que prévu et que vous ayez rencontré des problèmes avec le véhicule. Nous prenons vos commentaires au sérieux et les transmettrons à notre équipe responsable pour enquêter sur cette situation et prendre les mesures nécessaires. Votre satisfaction est notre priorité et nous nous excusons pour les désagréments que cela a pu causer.

Posted 2 years ago

“Pünktlich, sehr komfortabel und überaus freundlich”

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Posted 2 years ago

“Sehr lange Wartezeit”

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Posted 2 years ago

Wir entschuldigen uns für die lange Wartezeit und die Unannehmlichkeiten, die dadurch entstanden sind. Wir werden Ihre Erfahrung an unser Kundendienstteam weiterleiten, um das Problem zu untersuchen und sicherzustellen, dass dies nicht erneut auftritt. Vielen Dank für Ihr Feedback.

Posted 2 years ago

“Excellent service on time and responsive to email questions.”

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Posted 2 years ago

“zuverlässig, freundlicher Fahrer”

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Posted 2 years ago

“Very good price and both pick ups were on time with no issues ... what more could I want”

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Posted 2 years ago

“Sin complicaciones!”

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Posted 2 years ago

“clean car, good drivers, absolutely no issues”

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Posted 2 years ago

“Det fungerar perfekt. Inga problem alls. Prisvärd.”

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Posted 2 years ago

“Pünktlich, komfortable. Fahrer raste leider etwas.”

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Posted 2 years ago

“Nemt og billigt”

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Posted 2 years ago

“Very cheap and air-con cooled buses, which were very much on time getting to and from the airport to our hotel. The customer service team were excellent, they replied with an hour of an email regarding flight delay, ensuring us our transport would be monitoring our flight. Would definitely recommend and use next time.”

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Posted 2 years ago

“Wir nutzen Shuttle Direct seit Jahren und sind immer sehr zufrieden. In diesem Jahr mussten wir leider bei der Ankunft 1 Stunde warten, bis der Bus abgefahren ist und waren dann 2 Stunden zu unserem Ziel unterwegs (normale Fahrtzeit 1 Stunde), weil etliche abgelegene Hotels angefahren wurden - nicht angenehm. Die Rückfahrt war gewohnt prima.”

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Posted 2 years ago

“I took around 2 hours to get to the hotel without any traffic jams. And additional 1h waiting for departure.”

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Posted 2 years ago

We apologize for the extended travel time you experienced during your shuttle transfer, even without any traffic jams. Shuttle services are designed to accommodate multiple passengers, which can sometimes result in longer travel times depending on the number of stops and route taken. In addition to our shuttle service, we also offer private transportation options for those who prefer a more direct and personalized experience. Our private services ensure that you have exclusive use of the vehicle and allow for more flexibility in terms of departure and arrival times. We appreciate your feedback and will take it into consideration as we continuously strive to improve our services. If you have any further questions or require assistance, please do not hesitate to contact us. Thank you for your understanding, and we hope to have the opportunity to provide you with a more satisfactory experience in the future.

Posted 2 years ago

“Long wait airport, 3 hour drive because drop off everybody”

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Posted 2 years ago

Thank you for sharing your feedback with us. We apologize for any inconvenience you experienced during your shuttle service. Our shuttle services are designed to accommodate multiple passengers, which helps make the service more economical. However, we understand that the longer travel time and wait at the airport were not ideal for you. In addition to our shuttle service, we also offer private transportation options for those who prefer a more direct and efficient journey. Our private services provide personalized transportation without multiple stops, ensuring a quicker and more convenient experience. We appreciate your feedback and will take it into consideration as we strive to improve our services. If you have any further concerns or if there's anything else we can assist you with, please don't hesitate to reach out to our customer care department. Thank you for your understanding, and we hope to have the opportunity to serve you better in the future.

Posted 2 years ago

“Great service, on time and really friendly. Use them all the time.”

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Posted 2 years ago

“Friendly, punctual service.”

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Posted 2 years ago

“El conductor me dejó junto a mi casa. No era fácil llegar. Fueron muy amables.”

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Posted 2 years ago

“Eerste contact op de site heel duidelijk en ook de prijs is zeer goed te noemen voor transfer van airport Mitilini naar Petra. Communicatie perfect. Wij hadden 2,5 vertraging maar chauffeur stond ons buiten op te wachten. Goede taxi en zeer nette chauffeur hij reed goed en hielp ons de koffers naar receptie van het hotel te brengen. Zeker een dikke tien en een aanrader.”

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Posted 2 years ago

“Good service”

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Posted 2 years ago

Shuttle Direct is rated 4.5 based on 2,252 reviews