Shuttle Direct Reviews

Name: Shuttle Direct
Address: Emilio Ortuño 15, Benidorm Centre Building, Benidorm, Alicante
Rating: 4.46

4.5 Rating 2,252 Reviews

86 %

of reviewers recommend Shuttle Direct

Company Reviews

Metrics

Info

4.5

Based on 2,252 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Easy

About Shuttle Direct:

At Shuttle Direct we offer a wide range of transportation options that cater to both individuals and groups. Our transportation services are perfect for those who are looking for a comfortable and hassle-free way to get to their destination.

With our shuttle services, you'll be picked up from the airport and dropped off at your accommodation economically as you will be riding with other passengers in the same vehicle.

If you're looking for something a little more private, we also offer private transportation services. With our private transportation services, you'll have your own driver who will take you directly to your destination.

At Shuttle Direct, we aim to provide the best possible transportation experience for our customers; whether you're traveling for business or pleasure, we're here to help. Our exclusive partnerships with top Online Tour Operators and Airlines ✈️ allow us to offer tailored services for our business accounts. Get in touch to find out how we can help with your transportation needs.

Choose Shuttle Direct for your transportation needs, and experience the best level of comfort, convenience, and safety.

Visit Website

Phone:

+34 965 856 694

Email:

customer.care@shuttledirect.com

Location:

Emilio Ortuño 15,
Benidorm Centre Building,
Benidorm
Alicante
03501

Shuttle Direct 5 star review on 28th September 2023

Cosmin C

Shuttle Direct 4 star review on 20th July 2023

Petra T

Shuttle Direct 5 star review on 19th April 2023

Deborah C

Anonymous

Anonymous // 01/01/2019

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“Zuerst ein Lob: Rückfahrt zum Flughafen war TOPP! Ordentlicher Bus mit Klimaanlage und freundlicher Fahrerin. Danke! Definitiv 5 Sterne wert. Kritik und deshalb nur vier Sterne: Fahrt zum Hotel war leider in sehr altem Bus mit defekten Bremsen und kaputter Klimaanlage (1,5 Stunden Brut Hitze) Fahrer war missmutig und hat kein Wort englisch oder deutsch verstanden.”

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Posted 2 years ago

Vielen Dank für Ihr positives Feedback zur Rückfahrt zum Flughafen – wir freuen uns, dass es Ihnen gefallen hat! Es tut uns jedoch aufrichtig leid, dass Ihre Erfahrung auf der Fahrt zum Hotel nicht unseren Standards entsprach. Wir entschuldigen uns für die Unannehmlichkeiten, die Sie aufgrund des alten Busses mit defekter Klimaanlage und Missverständnissen mit dem Fahrer hatten. Ihre Kommentare sind wichtig für uns, um unsere Dienstleistungen zu verbessern. Wir hoffen, dass Sie uns in Zukunft eine weitere Chance geben, Sie mit einem besseren Service zu beeindrucken.

Posted 2 years ago

“Jättebra service på Palma flygplats. Enkelt att hitta utifrån information i mejl. Snabb incheckning och vägledning till buss. Det kan ta tid att komma iväg men det beror på resenärer. Det är bra om man inte kommer direkt till sitt hotell för då får man se sig om i området från bussen. Det blir liksom i klusive guidetour.”

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Posted 2 years ago

“Excellent service on time and friendly can’t fault”

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Posted 2 years ago

“our experience with the company is nothing short of bad. The journey time would be 35 minutes. When we arrived, we were told that we still had two planes to wait. these had not yet landed. After an hour we were picked up and dropped outside at a bus stop. We were not told how long we had to wait. We also stood here for more than an hour, without anyone coming to give any information. When we finally went, the journey took over 2 hours. because we had to drop off a lot of people. In addition, the driver said that the information given by the tour guide was incorrect. I will never book through this company again”

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Posted 2 years ago

We sincerely apologize for the frustrating experience you encountered during your shuttle service. Our aim is to provide a seamless and efficient transportation option, and we're sorry for any inconveniences you faced. Shuttle services are designed to accommodate passengers from multiple flights and various hotels, which sometimes results in waiting times due to flight arrivals and passenger consolidation. We understand that the waiting times were much longer than anticipated, and we apologize for the lack of communication regarding the delay. Your feedback highlights areas for improvement, and we'll be sure to address this with our team. The information we receive from customers during booking is what is used to coordinate pickups and drop-offs for our drivers. We're disappointed to hear that your experience did not meet your expectations, and we appreciate you sharing your concerns. Your feedback will help us make necessary improvements to provide a better service in the future. If you have further concerns or would like to discuss your experience in more detail, please don't hesitate to reach out to our customer care team.

Posted 2 years ago

“Bie sehr zufrieden gewesen, hat auf die Minute geklappt. Danke nochmal dafür.”

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Posted 2 years ago

“When we arrived at the airport, the driver was not there to greet us as planned, we found someone to help us who was waiting for other shuttles and they rang to see where the transfer was, she informed us she had been in touch and they would be with us shortly, we waited about 20 mins and the driver turned up saying she had had problems with the van. It would have been nice to have had a text or message to let us know this. The transfer back to the airport arrived on time and we had no problems.”

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Posted 2 years ago

“Ease of use, fast service, I was on 1st drop off and last pick up so perfect.”

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Posted 2 years ago

“We are totally satified! When we arrived the bus driver immediately catch us and bing it to the hotel safety. The back route we need to wait some minutes, but it is ok too!”

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Posted 2 years ago

“Puntualidad y muy buen wervicio.Conductores muy amables y buenos vehiculos”

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Posted 2 years ago

“Muy buen servicio”

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Posted 2 years ago

“I always use Shuttle direct cannot fault them. Always waiting for you . We got delayed this time at passport and luggage but driver rang me and reassured me he was still there and waiting. Pick up bang on time. Cars spotless.”

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Posted 2 years ago

“Great transport greate driver gave us water. Very comptable mercedes vhicle.”

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Posted 2 years ago

“Puntualidad, limpieza, amabilidad, en definitiva profesionalidad. Muy recomendable”

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Posted 2 years ago

“Servizio professionale”

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Posted 2 years ago

“Well-organised and efficient. Coaches comfortable and clean (and with air-con!) and drivers helpful and polite. Did a great job helping us when we had a last-minute flight change. Happy to recommend!”

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Posted 2 years ago

“Precisi e puntuali”

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Posted 2 years ago

“Hat alles geklappt.”

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Posted 2 years ago

“Easy to book, waiting at airport when we arrived & picked us up from hotel in time for return. Reasonably priced will definitely use next time!”

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Posted 2 years ago

“I use this service all the time.customer service is brillant!!!”

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Posted 2 years ago

“Toujours au Top! Je recommande vivement 👍🏼”

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Posted 2 years ago

Shuttle Direct is rated 4.5 based on 2,252 reviews