Shuttle Direct Reviews

Name: Shuttle Direct
Address: Emilio Ortuño 15, Benidorm Centre Building, Benidorm, Alicante
Rating: 4.46

4.5 Rating 2,252 Reviews

86 %

of reviewers recommend Shuttle Direct

Company Reviews

Metrics

Info

4.5

Based on 2,252 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Easy

About Shuttle Direct:

At Shuttle Direct we offer a wide range of transportation options that cater to both individuals and groups. Our transportation services are perfect for those who are looking for a comfortable and hassle-free way to get to their destination.

With our shuttle services, you'll be picked up from the airport and dropped off at your accommodation economically as you will be riding with other passengers in the same vehicle.

If you're looking for something a little more private, we also offer private transportation services. With our private transportation services, you'll have your own driver who will take you directly to your destination.

At Shuttle Direct, we aim to provide the best possible transportation experience for our customers; whether you're traveling for business or pleasure, we're here to help. Our exclusive partnerships with top Online Tour Operators and Airlines ✈️ allow us to offer tailored services for our business accounts. Get in touch to find out how we can help with your transportation needs.

Choose Shuttle Direct for your transportation needs, and experience the best level of comfort, convenience, and safety.

Visit Website

Phone:

+34 965 856 694

Email:

customer.care@shuttledirect.com

Location:

Emilio Ortuño 15,
Benidorm Centre Building,
Benidorm
Alicante
03501

Shuttle Direct 5 star review on 28th September 2023

Cosmin C

Shuttle Direct 4 star review on 20th July 2023

Petra T

Shuttle Direct 5 star review on 19th April 2023

Deborah C

Anonymous

Anonymous // 01/01/2019

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“Fantastic service, efficient and friendly driver! Also a very comfortable vehicle!”

Helpful Report

Posted 2 years ago

“It functioned perfectly from Ibiza airport to the ferry and after the transport in Formentera to the hotel Insotel Playa. However, on our way back there was a big delay in picking us in the hotel ( despite the previously confirmed schedule by e-mail and in the documents we received upon arrival ). No warning at all. No apology after. When we arrived at the port of Ibiza there was no indication of which bus transfer would take us to the airport. Unprofessional and ineficiente. Not likely to be repeated.”

Helpful Report

Posted 2 years ago

We appreciate your feedback regarding your recent experience with our service. We're glad to hear that the initial parts of your journey went smoothly from the airport to the hotel in Formentera. However, we deeply apologize for the inconvenience you faced during your return trip. The delay in picking you up from the hotel and the lack of communication are unacceptable, and we understand how frustrating this must have been. This falls short of the service standard we aim to provide, and we're truly sorry for the inconvenience caused. We have taken note of your concerns regarding the lack of indication for the bus transfer at the port of Ibiza as well. Your feedback is invaluable in helping us improve our services and ensure a more seamless experience for our customers. Please rest assured that we are taking steps to address the issues you've raised with our team. Your satisfaction is important to us, and we hope you might consider giving us another chance in the future to provide you with a much better experience. If you have any further questions or concerns, please don't hesitate to reach out to our customer care department.

Posted 2 years ago

“I booked a private tranfer luxe van..... they come with a taxi bus......i payed 180 euro.... FOR A TAXI.”

Helpful Report

Posted 2 years ago

We appreciate your feedback and apologize for any confusion regarding your recent transfer booking. It appears there might have been a discrepancy in your chosen vehicle type. Your reservation was indeed for an "Economy Van XL," designed to accommodate larger groups comfortably. For customers seeking higher quality services, we offer the options of "Business Class" and "Premium" vehicles, which provide additional comfort and features. We understand the importance of delivering the service you expect, and we apologize for any confusion that may have arisen. If you have any further concerns or questions, our customer care department is readily available to assist you. Thank you for bringing this matter to our attention, and we appreciate your understanding as we continue to strive for the best experience for our customers.

Posted 2 years ago

“Friendly prompt service.”

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Posted 2 years ago

“Excellent service to our hotel which was up quiet a hill, we were delighted to be dropped up by our driver. Our shuttle back was fantastic, we had a air con mini van to ourselves, with a lovely driver. Excellent service, which I will fully recommend.”

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Posted 2 years ago

“servizio molto comodo , puntuali e corretti”

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Posted 2 years ago

“The first bus I catch from the aeroporto were falling appart. But the drivers were really Nice and helpfull.”

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Posted 2 years ago

“Arrivato e partito puntualissimo.”

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Posted 2 years ago

“Servicio impecable. Conductor amable, puntual y vehículo perfecto.”

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Posted 2 years ago

“Everthing was OK.”

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Posted 2 years ago

“Ottimo rapporto qualità/prezzo, meglio il viaggio di ritorno, perché all'andata era un po' caldino senza clima”

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Posted 2 years ago

“Too long waitingtime at the AirPort. Nice snd friendly driver.”

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Posted 2 years ago

We apologize for the extended waiting time you experienced at the airport. Your feedback is important to us, and we're glad to hear that you found our driver to be friendly and pleasant. We understand that waiting can be frustrating, and we'll take your comments into consideration as we continually strive to improve our services. If you have any further concerns or questions, please don't hesitate to reach out to our customer care team. Thank you for choosing our service, and we hope to have the opportunity to serve you better in the future.

Posted 2 years ago

“Excellent service and very good price.”

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Posted 2 years ago

“Top geregeld, goede prijs verhouding, Aankomst Barcelona AirPort was wel ff zoeken waar de info zat, maar na wat navragen en zoeken ist gelukt! Daarna liep alles gesmeerd Ophalen terugweg prima en duidelijk via mail tijden geïnformeerd”

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Posted 2 years ago

“Top! Alles verliep volgens afspraak!”

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Posted 2 years ago

“Met at airport and assisted with luggage, car and driver immaculate. Return car was on time and the journey back to airport as good as the incoming journey.”

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Posted 2 years ago

“Excellent service, transfers to & from airport to destinations where all on time, quick & efficient. Would highly recommend & use again.”

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Posted 2 years ago

“Me and my family thought that the journey from lanzarote airport was excellent and the journey from our hotel back to the airport was excellent”

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Posted 2 years ago

“Excellent communication and service. Appreciated being able to move transfer due to cancelled flight.”

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Posted 2 years ago

“Tres bien...je recommande.”

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Posted 2 years ago

Shuttle Direct is rated 4.5 based on 2,252 reviews