Shuttle Direct Reviews

Name: Shuttle Direct
Address: Emilio Ortuño 15, Benidorm Centre Building, Benidorm, Alicante
Rating: 4.46

4.5 Rating 2,261 Reviews

86 %

of reviewers recommend Shuttle Direct

Company Reviews

Metrics

Info

4.5

Based on 2,261 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Easy

About Shuttle Direct:

At Shuttle Direct we offer a wide range of transportation options that cater to both individuals and groups. Our transportation services are perfect for those who are looking for a comfortable and hassle-free way to get to their destination.

With our shuttle services, you'll be picked up from the airport and dropped off at your accommodation economically as you will be riding with other passengers in the same vehicle.

If you're looking for something a little more private, we also offer private transportation services. With our private transportation services, you'll have your own driver who will take you directly to your destination.

At Shuttle Direct, we aim to provide the best possible transportation experience for our customers; whether you're traveling for business or pleasure, we're here to help. Our exclusive partnerships with top Online Tour Operators and Airlines ✈️ allow us to offer tailored services for our business accounts. Get in touch to find out how we can help with your transportation needs.

Choose Shuttle Direct for your transportation needs, and experience the best level of comfort, convenience, and safety.

Visit Website

Phone:

+34 965 856 694

Email:

customer.care@shuttledirect.com

Location:

Emilio Ortuño 15,
Benidorm Centre Building,
Benidorm
Alicante
03501

Shuttle Direct 5 star review on 28th September 2023

Cosmin C

Shuttle Direct 4 star review on 20th July 2023

Petra T

Shuttle Direct 5 star review on 19th April 2023

Deborah C

Anonymous

Anonymous // 01/01/2019

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“Super service, nette (luxe) bussen. Op tijd en zeer vriendelijk personeel. Een aanrader!”

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Posted 2 years ago

“On time, very friendly, had child seats for both our children and overall just a good experience. Very nice to be picked up at arrival and not to wait in the taxi line. Thank you.”

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Posted 2 years ago

“Very good service, everything On time”

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Posted 2 years ago

“Amazing !!!”

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Posted 2 years ago

“Excellent service. Very punctual and took us to our Villa with care. Our drivers both ways were very helpful and made us full of ease for our journey.”

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Posted 2 years ago

“Absolute shambles never use again left stranded”

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Posted 2 years ago

We're truly sorry for the negative experience you had. Your feedback matters, and we'd appreciate the opportunity to understand the issues you faced in more detail. Please reach out to our customer care team so we can gather more information and work to improve our services. Your input helps us make the necessary changes to ensure a better experience for all our customers.

Posted 2 years ago

“Excellent service once again, have used this company many times and have never had a problem. Great service and very reasonably priced.”

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Posted 2 years ago

“Très bien”

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Posted 2 years ago

“Great service, came straight out of baggage reclaim and taken straight to the car. Seamless”

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Posted 2 years ago

“Kind personel, nice van, on time 👍”

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Posted 2 years ago

“Great service”

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Posted 2 years ago

“Great service from Plama to Puerto pollensa. Drivers very polite and helpful. On time with no delays.”

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Posted 2 years ago

“Our driver was excellent! He informed us about places we passes and was very polite and also very funny! Top score for him! The car was of an exclusive brand with top comfort.”

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Posted 2 years ago

“Nuestro vuelo aterrizaba en Lanzarote pasada la media noche y reservamos el transfer hacia Costa Teguise por 23€. Coche muy limpio y confortable. Incluso sin saber donde estaba exactamente nuestro hotel, la chófer que nos esperaba en el aeropuerto se informó y nos llevó hasta la puerta. Fué muy amable. Recomiendo el servicio al 100%”

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Posted 2 years ago

“Service top”

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Posted 2 years ago

“Great airport transfer service, as always - thank you!”

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Posted 2 years ago

“Excellent service. Great communication, easy to use the service. Best prices. Taxi service was on time with friendly drivers. Would definitely use these again. And have recommended to friends”

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Posted 2 years ago

“The bus was fine. The outbound driver was great. But on the retur transfer the driver was very sick. He had a dry cough. He coughed every minute all the way. It was a very long hour. We offered him water which he declined. My daughter who sat next to him had to lay over me to escape from his cough. Few days later half the people on board was sick. Not the best way to end a vacation and start school again. On the good side: easy to book. Drivers were on time. Nice vans. First driver was great.”

Helpful Report

Posted 2 years ago

We sincerely apologize for the distressing experience you had during your return transfer. Your feedback is of utmost importance, and we deeply regret any inconvenience caused by the driver. This falls far short of our service standards. We appreciate your understanding in offering water, and we're sorry for the discomfort you and your daughter endured. We're pleased that your initial driver and booking process were positive. We will use your feedback to strengthen our services and prevent such situations in the future. If you need further assistance, please reach out to our customer care team.

Posted 2 years ago

“Vehículos nuevos y conductores amables y profesionales. Puntualidad.”

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Posted 2 years ago

“En la llegada el autocar tardó 1h en salir del aeropuerto hacia el hotel. hasta que no estuvo lleno no inició el viaje. Fue demasiada espera, hasta que no fue una persona a quejarse no salimos. La recogida del hotel fue muy puntual y rápida. Te recogen con bastantes horas de antelación de tu vuelo. Fue muy bien.”

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Posted 2 years ago

Shuttle Direct is rated 4.5 based on 2,261 reviews