Shuttle Direct Reviews

Name: Shuttle Direct
Address: Emilio Ortuño 15, Benidorm Centre Building, Benidorm, Alicante
Rating: 4.46

4.5 Rating 2,261 Reviews

86 %

of reviewers recommend Shuttle Direct

Company Reviews

Metrics

Info

4.5

Based on 2,261 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Easy

About Shuttle Direct:

At Shuttle Direct we offer a wide range of transportation options that cater to both individuals and groups. Our transportation services are perfect for those who are looking for a comfortable and hassle-free way to get to their destination.

With our shuttle services, you'll be picked up from the airport and dropped off at your accommodation economically as you will be riding with other passengers in the same vehicle.

If you're looking for something a little more private, we also offer private transportation services. With our private transportation services, you'll have your own driver who will take you directly to your destination.

At Shuttle Direct, we aim to provide the best possible transportation experience for our customers; whether you're traveling for business or pleasure, we're here to help. Our exclusive partnerships with top Online Tour Operators and Airlines ✈️ allow us to offer tailored services for our business accounts. Get in touch to find out how we can help with your transportation needs.

Choose Shuttle Direct for your transportation needs, and experience the best level of comfort, convenience, and safety.

Visit Website

Phone:

+34 965 856 694

Email:

customer.care@shuttledirect.com

Location:

Emilio Ortuño 15,
Benidorm Centre Building,
Benidorm
Alicante
03501

Shuttle Direct 5 star review on 28th September 2023

Cosmin C

Shuttle Direct 4 star review on 20th July 2023

Petra T

Shuttle Direct 5 star review on 19th April 2023

Deborah C

Anonymous

Anonymous // 01/01/2019

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“Turned up on time. Very professional. Very friendly. Took air details and worked all pick up times out. Good service.”

Helpful Report

Posted 2 years ago

“Ready and waiting on time in both directions. Mini-bus was clean. The drivers were polite, helpful and got us to our destination. The price seemed a little high for a short journey but competitive compared to others online.”

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Posted 2 years ago

“Tanti complimenti a questo servizio utilizzato nell’isola di Rodi. Ho prenotato in internet al prezzo migliore tra i vari concorrenti e non sapevo cosa aspettarmi. E invece sono sempre arrivati in anticipo rispetto all’orario concordato con bus nuovi e pulitissimi, con aria condizionata, conducenti gentilissimi e capienza di circa 15 persone che permette di non fare troppe fermate intermedie. Di certo vi utilizzerò anche in futuro e vi consiglio di affidarvi perché non rimarrete delusi.”

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Posted 2 years ago

“Hat bei uns Alles super geklappt”

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Posted 2 years ago

“Our transfer to and from the airport were on time and the vehicles were comfortable and air-conditioned, unfortunately the carseats were not as expected. On pickup from the airport I had to adjust the carseat as it hadn't been put in properly and then on our return journey the carseat wasn't strapped in and when I did it I realised part of the seat was broken. Carseats should be safety checked and drivers should know how to install them correctly.”

Helpful Report

Posted 2 years ago

We appreciate your feedback and apologize for the inconvenience you experienced with the child seats during your transfers. Your safety and comfort are of utmost importance to us, and we regret that the child seats did not meet your expectations. We understand the importance of properly installed and functional child seats, especially when traveling with children. Your concerns have been escalated to our quality control team to investigate the matter and ensure that our drivers are knowledgeable in correctly installing child seats and that the child seats themselves are in optimal condition. Your feedback is crucial in helping us improve our services and address any shortcomings. We're committed to delivering a safe and comfortable travel experience for all our passengers, and we apologize for any inconvenience caused on this occasion. Thank you for bringing this to our attention, and we hope to have the opportunity to serve you better in the future.

Posted 2 years ago

“From airport bus was leaking air con through the vents, everyone and belongings got soaked..”

Helpful Report

Posted 2 years ago

We sincerely apologize for the inconvenience you experienced during your transfer from the airport. It's truly unfortunate that the air conditioning issue resulted in discomfort and damage to both passengers and belongings. We will investigate the cause of the air conditioning leakage to ensure it doesn't happen again in the future. Your feedback helps us improve our services and address issues that may arise. We understand the importance of a comfortable and hassle-free journey, and we regret that we fell short of delivering that in this instance. Once again, we apologize for any inconvenience caused and appreciate your understanding. If you have any further concerns or questions, please don't hesitate to reach out to our customer care team.

Posted 2 years ago

“Very pleased with the service we had from shuttle direct, good communication and very easy transfer, highly rated.”

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Posted 2 years ago

“I was dropped off at the wrong hotel on my way ther and had to walk quite a distance”

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Posted 2 years ago

We sincerely apologize for the inconvenience you faced when you were dropped off at the wrong hotel on your way to your destination. We understand how frustrating and disappointing it must have been to experience this inconvenience, and we're truly sorry for any hassle it caused you. We strive to ensure accurate and efficient transfers for our customers, and we're disappointed that we fell short in this instance. Your feedback is valuable to us, and we will use it to improve our services and prevent such issues from happening in the future. If there's anything else we can do to assist you, please don't hesitate to let us know.

Posted 2 years ago

“Driver was waiting for us in airport arrivals. On our return journey to airport, the driver arrived on time. Both drivers were helpful and courteous and I will definitely use Shuttle Direct in future.”

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Posted 2 years ago

“Buen servicio pero demasiado tiempo en espera. 1hora. Quiza autobuses mas pequeños con mas frecuencia mejoraria el servicio.”

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Posted 2 years ago

Agradecemos su comentario y lamentamos la espera prolongada que experimentó durante su traslado. Valoramos sus sugerencias para mejorar el servicio. Su opinión es importante para nosotros y la tendremos en cuenta para realizar mejoras en nuestros servicios. Apreciamos su comprensión y esperamos tener la oportunidad de brindarle una experiencia más satisfactoria en el futuro. Gracias por su confianza en nosotros.

Posted 2 years ago

“Det forløb bare sindssyg smooth. Vi ankom i palma lufthavn og henvendte os til dem i skranken, hvorefter de guidede os ud til bussen. 15-20 min efter kørte vi, da alle passagerne var med. Og to dage før afrejse sendte de en mail med hvad tid bussen ville komme og hente os på hotellet. Den kom til tiden og var endda 2 minutter for tidligt på den. Vi var i lufthavnen 3 timer før adgang. Helt perfekt og billigt. 400kr t/r. for to personer.”

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Posted 2 years ago

“Alles perfekt!”

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Posted 2 years ago

“Excellent service at a fair price as always”

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Posted 2 years ago

“Best choice ever. They have a representative desk at the Chania airport. Bus was waiting outside (by the bus station at the airport), came just 10 min late on the pick up day (that's absolutely acceptable). Buses had air-conditioning and we're very clean. Drivers were polite, clean, presentable and very professional. Thanks for the great service! 👏👏👏”

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Posted 2 years ago

“Der Service war perfekt. Einziger Verbesserungsvorschlag: es fehlt in der deutschen Version der Hinweis, dass man die genaue Abholzeit im Hotel per E-Mail mitgeteilt bekommt. Im Voucher steht nur, dass man das Busunternehmen anrufen soll. Das ist irreführend. Ansonsten sehr zufrieden!!!”

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Posted 2 years ago

“When we called for our return pick up we were told to wait at the bus stop outside our hotel Turns out we were on the wrong side on the road”

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Posted 2 years ago

We apologize for any confusion or inconvenience you experienced with the return pick-up. It's unfortunate that you were directed to the wrong side of the road. We strive to provide clear and accurate instructions to ensure a smooth experience for our customers. Your feedback is valuable to us, and we'll use it to improve our communication and service. Thank you for bringing this to our attention.

Posted 2 years ago

“Very profesional, well done to all !”

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Posted 2 years ago

“Der Transfer war perfekt! Hat alles bestens geklappt.”

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Posted 2 years ago

“Easy booking system, very good prices and extremely smooth, quick and efficient transfer from airport. Excellent service from driver.”

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Posted 2 years ago

“Overall ok. However some pointers when we arrived we were not told the meeting point. The person collecting us was like did you not get an email or text which I did not get. Maybe company should email/text a couple days before arrival. Had to contact company several times to change time for transfer back to airport as they were suggesting a later time. Could have done without the fuss”

Helpful Report

Posted 2 years ago

We apologize for any inconvenience you experienced during your transfer. Our aim is to provide a smooth and hassle-free service. We appreciate your feedback about the lack of information regarding the meeting point and the need for more effective communication. It's important to note that an email is sent out with booking information upon confirmation. We apologize if you did not receive this email. We will look into improving our communication methods to ensure that all customers are well-informed about their meeting points. Regarding changing the transfer time, we offer options to modify bookings during standard office hours. Additionally, we provide a 24-hour self-service option on our website. We're sorry if this process caused any hassle, and we'll review this aspect to streamline it for our customers. We value your input as it helps us refine our services. Thank you for choosing us for your transfer needs, and we hope to serve you again with an improved experience in the future.

Posted 2 years ago

Shuttle Direct is rated 4.5 based on 2,261 reviews