Shuttle Direct Reviews

Name: Shuttle Direct
Address: Emilio Ortuño 15, Benidorm Centre Building, Benidorm, Alicante
Rating: 4.46

4.5 Rating 2,248 Reviews

86 %

of reviewers recommend Shuttle Direct

Company Reviews

Metrics

Info

4.5

Based on 2,248 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Easy

About Shuttle Direct:

At Shuttle Direct we offer a wide range of transportation options that cater to both individuals and groups. Our transportation services are perfect for those who are looking for a comfortable and hassle-free way to get to their destination.

With our shuttle services, you'll be picked up from the airport and dropped off at your accommodation economically as you will be riding with other passengers in the same vehicle.

If you're looking for something a little more private, we also offer private transportation services. With our private transportation services, you'll have your own driver who will take you directly to your destination.

At Shuttle Direct, we aim to provide the best possible transportation experience for our customers; whether you're traveling for business or pleasure, we're here to help. Our exclusive partnerships with top Online Tour Operators and Airlines ✈️ allow us to offer tailored services for our business accounts. Get in touch to find out how we can help with your transportation needs.

Choose Shuttle Direct for your transportation needs, and experience the best level of comfort, convenience, and safety.

Visit Website

Phone:

+34 965 856 694

Email:

customer.care@shuttledirect.com

Location:

Emilio Ortuño 15,
Benidorm Centre Building,
Benidorm
Alicante
03501

Shuttle Direct 5 star review on 28th September 2023

Cosmin C

Shuttle Direct 4 star review on 20th July 2023

Petra T

Shuttle Direct 5 star review on 19th April 2023

Deborah C

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

Deutsch

Español

“Cheap transfer. Easy to find at airport and drop off outside holiday apartment. Only issue was a very long wait until all booked on shuttle had turned up.”

Helpful Report

Posted 2 years ago

Thank you for taking the time to leave us a review. We're glad to hear that you found our transfer service cheap and easy to find at the airport. We do offer shared shuttle services to keep the cost economical for our customers, but we understand that waiting for other passengers to arrive can be frustrating at times. We do our best to keep the wait times to a minimum and ensure that all passengers arrive at their destinations as soon as possible. In the future, if you prefer not to wait, we also offer the option for private transport services which can be booked at an additional cost. Thank you again for choosing our transfer service and we hope to have the opportunity to serve you again in the future.

Posted 2 years ago

“very good service , very clean and helpful thank you so much for your help getting from Alicante to Benidorm and back again i have recommended to people all ready i will use you again for sure best wishes”

Helpful Report

Posted 2 years ago

“Highly recommend the shuttle! Comfortable, safe, professional driver--made us feel right at home in Venice!”

Helpful Report

Posted 2 years ago

“Our driver was waiting for us when our flight arrived. She was very pleasant and helpful in getting us to our destination in Limerick.”

Helpful Report

Posted 2 years ago

“Highly recommend Shuttle Direct and Herc Express d.o.o. We used them fir several of our transfers whilst in Croatia. Mario, the owner, is easy to contact via Whatsapp and responds quickly. Sven our driver is a lovely young man and happy to chat whilst driving us around.”

Helpful Report

Posted 2 years ago

“On time and excellent drivers”

Helpful Report

Posted 2 years ago

“I gave the driver a 10 euro bill because I wanted to give him 5 euros tip. He did not have change & never gave me back my money !!! Next time, I will not give tip because already included in your price !!”

Helpful Report

Posted 2 years ago

We apologize for the inconvenience caused during your transfer. Please note that tipping is entirely optional and not necessary. Our drivers are advised to have enough change on them, but sometimes they may run out of change. We will make sure to remind them to keep enough change with them in the future. We appreciate your feedback and hope to serve you better in the future.

Posted 2 years ago

“We were picked up from the airport and several days later taken back to the airport with real issues and were extremely happy with the drivers.”

Helpful Report

Posted 2 years ago

“Exellent, good price”

Helpful Report

Posted 2 years ago

“Good service 👍 very nice driver”

Helpful Report

Posted 2 years ago

“Cheap and reliable 😉”

Helpful Report

Posted 2 years ago

“Driver was prompt and attentive and got us to the airport on time.”

Helpful Report

Posted 2 years ago

“Excellent, not a single bad word I could write.”

Helpful Report

Posted 2 years ago

“Too long waiting time at airport. We have chosen A11 bus for the trip back from hotel to airport and were very satisfied.”

Helpful Report

Posted 2 years ago

Thank you for taking the time to review our service. We apologize for the long waiting time you experienced at the airport. Unfortunately, sometimes there can be unexpected delays due to various factors such as traffic or flight delays. We appreciate your feedback and will use it to continue to improve our service.

Posted 2 years ago

“Ok but sadly not as good as they used to be. Since covid like a lot of other businesses their service has gone downhill. I do have specifics but as we will probably use again I’d rather that drivers kept their jobs! I will say that their staff are still friendly and reliable, just not as professional as before so this could be a training issue.”

Helpful Report

Posted 2 years ago

Thank you for taking the time to share your feedback with us. We apologize for any inconvenience caused during your recent transfer with us. We are taking steps to ensure that our services continue to meet the high standards our customers have come to expect from us. We appreciate your loyalty and hope to have the opportunity to provide you with a better experience on your next transfer.

Posted 2 years ago

“I used this Service couple Times already, i was always Very Happy with the Service, It was easy to Find either the driver ir the Office in any airport in Europe, the drivers were bery polite and always on time I can truly recommend the Service Natalia”

Helpful Report

Posted 2 years ago

“Drivers very smart & helpful. I would highly recommend using them. 😃”

Helpful Report

Posted 2 years ago

“As always first class service. On time, and got me to my destination safely.”

Helpful Report

Posted 2 years ago

“Excellent service and value.”

Helpful Report

Posted 2 years ago

“Bus nearly full on arrival. Still had to wait about 40 mins to leave airport. 2 more couples arrived within 20 mins but driver didn't go immediately. People already on the bus before we arrived looked like they had been waiting quite some time. Passengers started leaving to get water. Smooth journey once on our way.”

Helpful Report

Posted 2 years ago

Thank you for taking the time to share your feedback with us. We are sorry to hear that you experienced a delay in leaving the airport due to waiting for other passengers to arrive. We understand how frustrating this can be and apologize for any inconvenience caused. Please be assured that we will look into this matter further and take the necessary steps to ensure that our services are more efficient in the future. We appreciate your patience and understanding and hope that you will give us another opportunity to provide you with a smoother and more efficient transfer experience. Thank you for choosing our services.

Posted 2 years ago

Shuttle Direct is rated 4.5 based on 2,248 reviews