Skyway Testing Limited Reviews

Name: Skyway Testing Limited
Address: Kemp House, 160 City Road, London, London
Rating: 4.39

4.4 Rating 771 Reviews

84 %

of reviewers recommend Skyway Testing Limited

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01926 266 091

Email:

support@skywaytesting.com

Location:

Kemp House, 160 City Road, London
London
EC1V 2NX

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“So basically, I could have a worst experience using Skyway. It's already 5 day that I didn't receive any results or notification. This service its a joke, such a shame. I would like to have a total refund as I didn't get any service from your side.”

Helpful Report

Posted 3 years ago

Hi Manuel, I have replied to you with all information regarding your test, your results and the timeline when they were posted but have not heard back from you. Everything was done on our end so I'm a little unsure of this feedback. Welcome to get back to me on support@skywaytesting.com Kind regards Sam

Posted 3 years ago

“There was a problem with my test. I tried emailing. It was bounced back. I tried calling. The mailbox was full. I believe you are a non existing fraudulent company. I was forced to order a 35 pound test at Heathrow, wasting my 12.99 that I spent with you and causing a lot of last minute stress”

Helpful Report

Posted 3 years ago

Hi Gillian, I have looked into your feedback. You submitted your test result minus the photo of your completed test cassette. We emailed you and asked for this and had no response from you. Our contact information is support@skywaytesting.com - where did you email as we have no full mailbox. As you can see by the many 5 star reviews we are not a fraudulant company and pride ourselves in delivering to our customers and being on hand with any issues. I'm sorry you had to pay for another test, this could have been sorted out quickly to ensure a stress free trip. As a gesture of goodwill I have refunded you for the test you purchased. Kind regards Sam

Posted 3 years ago

“certificate not sent complete waste of money”

Helpful Report

Posted 3 years ago

Good afternoon Maciej, I have looked into your comment and cannot find a user with this name, if you would like to email me on support@skywaytesting.com we can look into this for you. Many thanks Sam

Posted 3 years ago

“Arrive two days later I lost my Flights because of you”

Helpful Report

Posted 3 years ago

Good morning Sami, I am so sorry you had an issue with your test delivery. I can see we despatched your kit the day you ordered it. Royal Mail delayed the delivery which I will look into. Always drop us a line on support@skywaytesting.com if you have any issues and we will always send out another test for next day delivery. I have refunded you for your order back to your original payment method. Apologies again Sam

Posted 3 years ago

“These were not accepted in Iceland so what a waste of money”

Helpful Report

Posted 3 years ago

Hi Stacey - Sorry to hear this. We have no problems with our testing certificates before for entry into any country. One of my colleagues is reaching out to you now on the phone to get the full picture of what happened and to refund your money.

Posted 3 years ago

“Contacting them is impossible! That’s so annoying! I’ll have to buy another test because they didn’t accept my video of doing test. I’m stuck in border, I keep trying to contact them for 7 hours and NO REPLY I honestly don’t recommend, way too complicated for literally nothing. It’s ridiculous”

Helpful Report

Posted 3 years ago

Good afternoon, I am sorry to hear you have had an issue, we cover our support email from 8am-10pm so this seems odd that you have not been able to speak to one of our team. If you can contact me on support@skywaytesting.com I can look into your query.

Posted 3 years ago

“Impossible to contact this company. I had a problem with my test. Email was bounced back- undeliverable. I managed to track down a phone number- mailbox full. I was then disconnected. I do not believe this company exists!! Took my money and ran! Don’t use them! I just had to purchase a last minute test at Heathrow! Extremely annoyed!!”

Helpful Report

Posted 3 years ago

Good morning Gillian, We have no order for you in this name. Our support email is support@skywaytesting.com which our staff man 8am-10pm every day. Can you please email me with the details so I can look into your comments. Many thanks Sam

Posted 3 years ago

“I had ordered the test on the 14th and it arrived on the 19th. My flight was on the 18th. I had to do an emergency test that cost me 50pounds”

Helpful Report

Posted 3 years ago

“Seriously I am not happy with your company....I purchased your day 2 lateral test kit I did the test and waited for 20min and it was negative I posted it and uploaded it in ur Web online I got an email from services telling me they can not understand if it's positive or negative it's so disheartening do u guys want me to buy nor purchase another one and I don't have money to do that....You guys needs to change this altitude it's not nice at all...With this I can't even recommend u to any one.. Thanks Mr Funmilola Oluwafemi.Segun”

Helpful Report

Posted 3 years ago

Hi there, Thank you for your feedback. I have looked at your order and your result was rejected as you did not upload a photo of your passport as requested. If you can send that over to me at support@skywaytesting.com we can verify your identity and send over your result for you no problem :)

Posted 3 years ago

“Hard to give a review for something I paid for and never received. Wasn't able to do a day2 test due to Skyway testing never actually sending a test.”

Helpful Report

Posted 3 years ago

Good afternoon Robert, It was myself who dealt with your refund after you advised us your test was not delivered initially. Royal Mail states it was delivered the day after your order was placed as I advised. Hope you have your refund back on your card which was processed on 8th February.

Posted 3 years ago

“There was no instructions of what to do once the test was taken .You sent an email saying if there was no instruction in the package ‘click here ‘ and you would be directed to appropriate application,,nothing happened when you click this link .Eventually Once we navigated your web site and sent the results back ,my wife got her result back but I have heard nothing.”

Helpful Report

Posted 3 years ago

Hi Martin, thank you for your feedback. I have had a look and your result was sent on 12/2/22 at 13:56. I have resent your certificate, please let me know if you don't receive it. Many thanks Sam

Posted 3 years ago

“Submitted LFT to you - last Tuesday 8 Feb, still not received results 12 Feb. V Poor service”

Helpful Report

Posted 3 years ago

Good morning Sandra, thank you for your feedback. I have had a look at your results and due to a technical error, this did not come through to our team. I have alerted tech support of the glitch who are looking into this. I have now verified your result and refunded you in full. Our sincere apologies. Kind regards Sam

Posted 3 years ago

“Test never arrived would appreciate a refund”

Helpful Report

Posted 3 years ago

Good morning, thank you for your feedback. I have looked into your comments and according to Royal Mail tracking service this was delivered on 4/2/22. Please feel free to email me at support@skywaytesting.com many thanks Sam

Posted 3 years ago

“I sent my test sample before and after the test but, it came back unclear not sure why. I can clearly see the line to confirm negative result but your staff couldn't be bothered to check the second picture. You staff said, am yet to take the test which is incorrect and was the advice to self isolate for 10 days even though the government isolation policy is now 5 days. Very disappointed in the service.”

Helpful Report

Posted 3 years ago

“Those kits are free on NHS ..I feel scammed by skyway testing limited”

Helpful Report

Posted 3 years ago

Hi there Sydney. You are completely correct the NHS supplies free lateral flow tests, you are however required to log your results when arriving in the UK with a private testing company. There are many of us. It is a government requirement. Hope this clears this up. Kind regards Sam

Posted 3 years ago

“Never got the confirmation after sending negative results checked spam on email. Would rate 2 out of 10”

Helpful Report

Posted 3 years ago

Hi Andrius, thank you for your feedback. I can see your results were processed accordingly. We do suggest checking your junk folder if you have Hotmail. If there is a delay or you don't receive your results you can always email in and one of our team will happily reissue certificates to you directly. Kind regards Sam :)

Posted 3 years ago

“I arrived home on Saturday test kit arrived on Tuesday. So a day late, then had to go online to get information. Paid £19.99 very poor service.”

Helpful Report

Posted 3 years ago

Hi David, thank you for your feedback. I have sent you an email. Many thanks Sam :)

Posted 3 years ago

“Result was not delivered within 12 hours. I had to email to find out what was happening”

Helpful Report

Posted 3 years ago

Hi there Cristina, I am sorry to hear there was a delay for you. I have looked into this and have sent you an email. Many thanks Sam :)

Posted 3 years ago

“Not satisfied. Waste of money”

Helpful Report

Posted 3 years ago

Good afternoon Naveen, thank you for your feedback. I can see that your order was delivered but no results have been submitted to us? Can you email me at support@skywaytesting.com and I can help you with this. Many thanks Sam :)

Posted 3 years ago

“Did not arrive in time. Had to use another company and pay double”

Helpful Report

Posted 3 years ago

Hi there, I am sorry to hear this. I have looked into this for you and we have a proof of delivery for this order. If you could come back to me at support@skywaytesting.com we can arrange to look into this in more detail for you and arrange a refund if necessary.

Posted 3 years ago

Skyway Testing Limited is rated 4.4 based on 771 reviews