Skyway Testing Limited Reviews

Name: Skyway Testing Limited
Address: Kemp House, 160 City Road, London, London
Rating: 4.39

4.4 Rating 771 Reviews

84 %

of reviewers recommend Skyway Testing Limited

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01926 266 091

Email:

support@skywaytesting.com

Location:

Kemp House, 160 City Road, London
London
EC1V 2NX

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I managed to get back what I thought was lost forever. I highly her services! Email: sophiamaddison270–@gmail.com”

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Posted 3 weeks ago

“I successfully recovered$200,000 what I once thought was gone for good. Email: sophiamaddison270–@gmail.com”

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Posted 1 month ago

“I had ordered the tests for the wife and I, waited over nine days and asked for a refund.”

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Posted 2 years ago

Hi Michael, Thank you for your feedback. Your test was sent out to you from our warehouse without any issue, my colleague looked into this when you emailed in & advised there seemed to have been an issue with our shipping partner, Royal Mail. They have been having strikes which seems to have affected their operations and your parcel must have been misplaced. We then issued a refund in full and sent an apology email over to you. This refund should show up on your statement any day now. Please accept our sincere apologies for the issues you had on you order & if you would like to speak to me, please drop an email in to support@skywaytesting.com Kind regards Sam

Posted 2 years ago

“I purchased a skyway test but because I could not get an appointment before I was due to fly I had to purchase another from elseware so as far as I am concerned your service gets a zero. I will use the kit on my next trip. Lets hope it will then work.”

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Posted 2 years ago

Hi Stephen, Thanks for your review. Appointments are booked through an automated system and there have been instances whereby the automated slots were fully booked. Our email also indicates to reach out to us should this happen, as we would've been able to manually book you in, in between other calls. You can, of course, feel free to use the test for a later trip. Apologies for the inconvenience this has caused. Sven, Skyway

Posted 2 years ago

“My test wasn’t required and I was charged the full amount”

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Posted 2 years ago

Hi Lloyd, Could you email us at support@skywaytesting.com with your order number and how we failed to deliver the service we promised, please? We pride ourselves on our customer service and would be happy to help. Thanks! Sven

Posted 2 years ago

“Tests did not arrive on time to use.”

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Posted 2 years ago

Hi Adam, Thank you for bringing this to our attention. Having looked into this, it seems this was delayed by Royal Mail. Please accept our apologies. We have issued you a full refund which will appear on your account in 5-10 business days. All the best! Sven

Posted 2 years ago

“Despite emailing twice and having made a frustrating telephone call when I was passed around with no end result I still have no conclusion to my issue or credit. I purchased 2 test kits for a trip to America and Sky testing were unable to give me an appointment within the timeframe of 8 days. My next action is to take to social media”

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Posted 2 years ago

Hi Phil, Thanks for submitting your review. Having looked into this, I can see we responded within 20 mins of your first email offering a time slot for your observation but received no further response from yourself. Can you email us at support@skywaytesting.com please with the best way of contacting you so we can resolve the matter for you? All the best!

Posted 2 years ago

“Poor website, account doesn't link the orders with test kit or results, no instructions on how to book an “observed” slot once the kit is ordered, paperwork received in the post was missing any instructions or how to get completed I was just sent the kit and a QR code on a flyer. I submitted a test and still don’t even know the result. Waste of money unless you just want a practice kit especially for travel to USA. Avoid.”

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Posted 3 years ago

Hi Kelly, Sorry to hear about your experience. I looked into your account and can see you submitted results and got your certificate. Our system is a singular portal so your order can only exist in one place. When you log in your order is there and your certificate. You had to activate your test to submit your results which I can see you did and on that very same screen is your result? As soon as you order from us, you get an email with the details of your order and how to book an observed test. You can reach our support teams on email and by phone too with any queries, but I don't see anything from you. Our team is fast to respond (within minutes). We have a full money-back guarantee as you'd have seen when ordering as its on the page before you make payment, so you can simply email or call us and get a full refund.

Posted 3 years ago

“Video would not upload and then lost it. Had to go and get a RAT at local centre, costing double the price.”

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Posted 3 years ago

Good morning Joanne, Thank you for your feedback. I have sent you an email discussing your issue. Kind regards Sam

Posted 3 years ago

“We are still waiting for a rezultat week 2, how can o have my money back?”

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Posted 3 years ago

Hello There, I'm very sorry to hear this. We provide results within a few hours. Please can you email us at support@skywaytesting.com and provide your order number? We will look into this for you and of course, provide a full refund. All the best Chris

Posted 3 years ago

“Arrived late and therefore could not proceed to do it before our holiday.”

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Posted 3 years ago

Good evening Katie-Jane, I am sorry to hear you did not get your order before your holiday. I have refunded you in full back to your original payment method which will show in 5-10 working days. Please keep the tests for a future trip with our compliments. On behalf of myself and all at Skyway, our sincerest apologies. Sam

Posted 3 years ago

“Difficult and made me redo my test!”

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Posted 3 years ago

“You force people to record taking a test, that's just too much, so dumb.”

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Posted 3 years ago

Good morning Bartosz, The fit to fly certification requires you to take a video of you taking the test as a government requirement to where you are travelling to, all testing companies follow the same rules. This is clear on purchasing. Hope this clears it up. Kind regards Sam

Posted 3 years ago

“I bought tests with next day tracking delivery. The tests did not came in time. No solution was offered initially. The offer to buy and use NHS tests was too little too late. Did get a refund but that’s useless if you need a test in time for your flight. Very disappointing to say the least.”

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Posted 3 years ago

Hi Marjolein, I am sorry you did not receive your test kits in time. We had an issue with DPD at the end of last week and this is why we refunded you straight away and also offered an alternative method. Unfortunately this was out of our control and incredibly frustrating for all involved so for that we apologise again. Kind regards Sam

Posted 3 years ago

“My test result on the app was blank which nearly resulted me been put in quarantine in Poland for 7 days. Luckily enough I used my internet browser and the result showed up”

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Posted 3 years ago

Good morning, thank you for your feedback. I believe you need to download the PDF and this will allow you to see the result. Kind regards Sam

Posted 3 years ago

“10 nabja kultem vissza a tesztet es meg eredmény nem jött meg! Ezert elég kellemetlen helyzetbe kerültem. Nagyon szomorú hogy ijen modon allnak a munkajuk hoz!”

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Posted 3 years ago

“limiting video uploads to 25mgb is pathetically limiting on the technicaly incompetent”

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Posted 3 years ago

“We have used testingforall, cerulean health and testing express before, none of which was as complicated as Skyway Testing. We could not find the app on android, but only for iPhone. The instructions on the procedure are not complete at each step. The date of birth that is inputted when purchasing the kit, is then automatically yet incorrectly inputted in the form that needs filling before uploading the test result. The testing procedure requires videoing oneself during the testing phase including during the 1-minute dipping of the swab into the solution. The app goes then automatically into a 15:00 minute timer, but does not keep the phone awake; our phone went to sleep during the 15 minutes, and when we accessed it again, we had to start from scratch. Once the results were submitted, the certificate arrived via email in less than one minute.”

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Posted 3 years ago

Good morning Federico, Thank you for your feedback. We are sorry you had issues with the app. I will pass these comments on to our technical support team who can look into this. We are pleased your results were delivered so fast and efficiently once uploaded. Thanks again. Sam

Posted 3 years ago

“I bought 2 days test after travel, and it´s never coming to the code. I spend the money for nothing.”

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Posted 3 years ago

Good afternoon Alejandro, Thank you for your feedback. I apologise your test was delayed and did not reach you in time. I can see from the Royal Mail tracker they were delivered 1/3/22. I have issued a full refund for you back to your original payment method. Apologies again on behalf of myself and all at Skyway Testing. Kind regards Sam

Posted 3 years ago

“Arrived too late”

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Posted 3 years ago

Hi Helen, Thank you for your feedback. I can see that your test was delivered a day later than anticipated. I have refunded you in full for your test and also escalated your review to our distribution team. Feel free to reply to me at support@skywaytesting.com Kind regards Sam

Posted 3 years ago

Skyway Testing Limited is rated 4.4 based on 771 reviews