“Tried to return a few products, they denied the refund, kept the products anyway and charged me £140 whilst denying me ever sending the products back. Talking to a small claims court as we speak.”
“This company is the most disgusting company i have ever come across. If i could give them zero stars I really would. I was unable to contact my clothes in the timeframe due to A DEATH in my immediate family, sorry, returning was not the fore front of my mind, i did exceed the 14 days but was within 28days of returning the items. They refused to allow me to return my clothes, making me waste my money on sending them back full well knowing they would LIE through their teeth and pretend it was delivered out of the 28days. The customer service team (if this cheap tacky company even has one) are completely unprofessional, uneducated fools behind a keyboard who clearly get satisfaction out of being unreasonable. DO NOT WASTE YOUR TIME BUYING FROM THIS DISGUSTING COMPANY.
Only a company who sells tacky cheap pieces would make it so difficult for you to return. lol. DISGRACE!!!!! AVOIDDDDDD”
“What went wrong hec I’ll tell you what went wrong the two dresses I ordered was as transparent as a lacewing insects wing and are terrible quality you get better quality in a box of quality street chocolates.
They won’t refund me my 40 pound as the pieces of netted material they like to call a dress are apparently from a range which is non refundable which is a load of poo
DONT BUY from this scam site as the pictures of the clothing on the models are not what they seem at all
Literally shocking I’ve had better clothes from a charity shop”
“I would give it 0 reviews if I could. The quality of their clothes is shocking. Customer service is even worse. Give you store credit instead of a refund. Avoid”
“Never buy from this company they still have items I have ordered in march and refuse to give me my money back - I was suppose to receive two separate orders the first one has still not showed and the second one they sent the wrong items and have just finally emailed be back after months and said they have resolved the matter there is nothing they can do as I should of read the terms and and conditions and they will no longer be responding to me when they owe me £150 !”
“Absolutely shocking service. i ordered two dresses as a student over £70. (might not seem a lot but for a student it’s a lot lol). i didn’t recieve my order even over the 6 week pre order waiting malarkey. it’s now september and i have still not received my order, nor a non-automated reply to my emails, nor a refund which i requested. i am absolute disgusted by this thieving company. would not recommend and don’t bother emailing they’re all automated and a waste of money and effort.”
“The worst company I’ve dealt with. They are extremely unprofessional. They literally will ignore all your messages if you have issues with your order. I have been trying to contact them for OVER 2 MONTHS. They are rude and their clothes are terrible quality.”
“What an awful company, ordered several items for my birthday spending around 170 pound. My first issue was the delivery not sure if it’s there fault or the company they use I’m sure it’s DPD you pay around £6/7.00 for it to take over a week I mean SHEIN is quicker and it’s coming from China. The sizing, I would not bother unless your under a size 12 and are PETITE not very size inclusive at all and I wouldn’t say they’re measurements on the website are particularly accurate I wouldn’t mind either but the average size in the UK is a 16 so you’d think they would cater to more sizes. One example is a two piece set I ordered which included a bodysuit which fit everywhere apart from length ways stated nowhere that it was petite abit ridiculous for it to not even fit over my boobs. Bare in mind I don’t have much there. The main issue is the customer service and just overall quality of the products they sell all beautifully photographed the clothes look pretty deceiving as when they arrive really lack quality. I received a blue leather dress best out of a bad bunch of the outfits as it’s the only thing that fit properly but as I pulled up the second strap it immediately snapped now correct me if I’m wrong but any garment costing £40+ pound SHOULD NOT snap when trying it on, I thought okay it might be me so I’ve tugged on the right hand strap. No give or signs of snapping perfectly sewn onto the dress unlike the other side which simply much have had a loose thread to break so easily mistakenly in there “policy” it states you have to report damages within 24 hours of receiving your items, which is funny really as I emailed them 6 hours after the “24 hour” time limit yet they still didn’t respond until days later after I pestered them on Instagram. For them to turn around and say that because the item wasn’t sent out to me in that condition that I would not be receiving a refund AND the fact I hadn’t messaged them within the 24 hours after arguing back and fourth and the company telling me that “they quality check all there items before being sent out” that it is ME the customers fault that a dress has snapped within 30 seconds of putting it on. I have honestly never felt so offended after providing time stamps of when I received the item and when it was tried on it just feels like some sort of scam, send a faulty item out it breaks and then have no remorse for the customer and essentially accuse them of breaking the strap or wearing the item when this was not the case at all. I even sent video evident of me pulling on the strap after they had sent it back to me with no response. Granted I did not email within the 24 hours slot but 6 hours over and there’s no leeway to comprehend with the customer. No wonder people stick to ordering with big companies sometimes as the entitlement of small business is shocking. Then to top this whole ordeal off, I want to send back the rest of my items as not a single one fit (baring in mind I ordered the largest size) to be told they only give CREDIT NOTES after just being traumatised with the first “broken dress” fiasco. I argue this as it says in there policy they do full refunds and they turn around and say when I ordered that that wasn’t there policy, well it is NOW any reputable company would honour that. I also read the policy when ordering as I’ve had a similar experience with them a few years prior and could of sworn it said they do full refunds or I wouldn’t of bothered to order I now wish I screen shot this as evidence, thought I would give them the benefit of the doubt and I really wish I never bothered. They have over 500K on Instagram so must be getting a few orders and they’re just totally ripping people off. Personally I would use any other company than this one if you value your money. Just one more thing to add NO free returns which is fine, but when they don’t give refunds when it says it in there policy and there sizing and customer service is rubbish then why would you want to deal with the company? I spent 7 pound to return my items then they expect you to shop again and again returning your stuff back and fourth by the time you’ve found something half decent the credit note they’ve given you is worthless as you’ve spent the same amount sending your returns back!”
“Had a bad experience with Sorrelle a few months back, sent me the complete wrong item, they then issued me a gift card, I chose another item and this still came wrong.
I decided to give them another chance and order from them again, this time I ordered a co ord trouser set but got sent a skirt. I sent several messages to the Instagram who weren’t much help. When asking for a trouser set to be sent out to me I then got told they were out of stock. Shambles”
“Awful with returns sent back my parcel and said it was over return date when it was not took months to reply to my emails and messages when I said I had not recieved refund or my item as well, would not issue me any sort of compensation I gave them all the proof I had shipped, awful clothes quality and horrible customer service DO NOT BUY FROM HERE”
“They don’t answer emails. I ordered two of the same outfit but they only actually sent one yet the note inside claimed there was two so I have to pay for both as I can’t prove they didn’t send it (which they did not!) material is very poor quality.
Also I ordered a lot of bikinis which don’t fit and I can’t send them back as they don’t accept returns! These were terrible quality also. Now I have a over £100 of bikinis I won’t wear and have to keep.
They don’t like to give you your money back at all so if you do send anything back they’ll issue a credit note in this day and age. Seriously don’t waste your money.”
“If I could give lower than 1 star I would!!!!
Do not recommend. I ordered an outfit size (M) which is stated as a 10-12. This did not fit me. For reference I am a small 12. This company does not refund money, just gives you store credit note which would be fine, however I’m now stuck with a credit note for a company that doesn’t stock sizes larger than a 12! And as I stated above their size M didn’t fit me!! Not very inclusive in this day and age! I emailed and got a reply of a link to their terms and conditions page! What a cheek honestly! After sending a second email in response I’ve now not received a reply! Honestly avoid this store at all costs! Terrible customer service!
Too add their website shows all the clothes on size 6-8 models no larger sizes. Speaks volumes if you ask me!”
“Would give a 0 star if there was that option
Worst customer service ever
Goods trashy and of extremely poor quality
No refund policy, even tho item delivered 3 weeks later than promised. I did not get a refund.
AVOID AT ALL Cost”
“Initially I ordered an outfit and was not told until the day of delivery it was in fact out of stock. I’d paid 7 pound for quick delivery. So I re ordered and paid again. Neither item came next day as specified they each took around a week and they refused to refund postage. The quality of the clothes when they arrived was horrible. So thin worst quality I’ve experienced. I then returned them and they refused to give me store credit on an item as they said it was returned late even though they delivered to me a week late. They only gave me store credit for the other item. I haven’t been sent back the rejected item (due to ‘late’ return) so they have stole from me. I have been trying to get consistent contact from customer service for two months and it’s so slow as they clearly have intentions of keeping my money and the clothing which is unfair on anyone. The customer service team are also rude when told they clothes are poor quality. Would never give any more money to this brand. Worst I’ve ever experienced theyll steal your money as it’s the only way they can make money because the clothing is awful. I’m purely going to spend the store credit so they can’t keep even more of my money for nothing in return.”
“I found a cute dress on this site so I ordered it. Took a month to arrive, no one answers your emails. Upon receiving the dress, it felt like it was cut from a stocking, one adjustment and the whole thing would probably rip. It’s also completely see through and should not be worn out in public. You can find similar clothes on shein for way less and better quality. I would not suggest purchasing from here, you’d never get a response even if you did decide to return it.”
“My daughter who is 14 went shopping for her holiday (supposed to be shorts, tops etc😫😫) and bought a dress from Sorello in Meadowhall, Sheffield. When she brought it back I could see that it was wayyyyyy inappropiate for her and returned it today to be told they do not refund but give credit notes!!!!!! She is 14????!!!!! There ia nothing in that store that is suitable and the fact that my daughter is 5’11 in height so trousers. Tops were much too short. Plus the shoes are not at all appropiate for her either!!!!! AVOID AVLID AVOID. It was only £28 which is not alot of dosh but it is the principle!!!!! BAD BAD CUSTOMER SERVICE . These guys won’t be
In business for long just watch and see.”
“SCAMMERS DO NOT BUY!
I’d give no stars if I could. Poor quality clothes that you can find 1/4 of the price on SHEIN. Terrible customer service. Unclear return policy but despite returning they won’t return your money and won’t respond to your messages or emails. The girl is RUDE just reads your messages n don’t reply but can post daily on her story. Do not waste your time buying from Sorelle absolutely shocking service and having to claim money back through my bank as I returned 1st class recorded through Royal Mail and was confirmed it was delivered next day but they told me to wait 20 days for returns.. I did n now they blanking n ignoring messages. Been more than patient but this is actually disgusting behaviour from this brand. Will never order from them again. Still owe me £150 the dirty theives! SCAMMERS DO NOT BUY”
“Order number 89986
Arrived late although paid for next day delivery ! I wanted these for holiday but ended up coming when I was away .
Second returned all the items and radio silence from customer service items were in the company on the 9th May confirmed with tracking BUT been told to wait another 20 days to process the return !!!! Ridiculous!!!!!
No refund but get a credit note god knows when that will arrive for order 89986
Radio silence from customer services still ….. It’s been and gone 20 days
Credit worth 100s still waiting to hear back the company is pretty awful on communications and service overall .
Also you have to short to wear most of their stuff if your a lovely 5ft 8/9 like me don’t bend over hahaha !!! Clothes are great as are shoes but it seems more recently I’ve been more abs more let down with the delivery, returns, service and now sizing ….
Come on guys you used to be fab a few years ago what’s going on??”
“Compré 2 artículos el 5 de Marzo, estamos 4 de JUNIO, 3 meses después no he recibido mi pedido. He escrito 4 o 5 emails y NO contestan. Así que ni pedido ni mi dinero. Pienso denunciar.”
