Anonymous
Initially I ordered an outfit and was not told until the day of delivery it was in fact out of stock. I’d paid 7 pound for quick delivery. So I re ordered and paid again. Neither item came next day as specified they each took around a week and they refused to refund postage. The quality of the clothes when they arrived was horrible. So thin worst quality I’ve experienced. I then returned them and they refused to give me store credit on an item as they said it was returned late even though they delivered to me a week late. They only gave me store credit for the other item. I haven’t been sent back the rejected item (due to ‘late’ return) so they have stole from me. I have been trying to get consistent contact from customer service for two months and it’s so slow as they clearly have intentions of keeping my money and the clothing which is unfair on anyone. The customer service team are also rude when told they clothes are poor quality. Would never give any more money to this brand. Worst I’ve ever experienced theyll steal your money as it’s the only way they can make money because the clothing is awful. I’m purely going to spend the store credit so they can’t keep even more of my money for nothing in return.
1 year ago
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