Super.com Reviews

Name: Super.com
Address: -, San Francisco, California
Rating: 4.46

4.5 Rating 6,011 Reviews

88 %

of reviewers recommend Super.com

Company Reviews

Metrics

4.5

Based on 6,011 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Had a great experience with SuperTravel! Booking was fast and easy...they had the best price of all the booking sites...check in and out was fast and easy with no hidden or extra fees.”

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Posted 2 years ago

“Got a room at a great price! Easy transaction and my check in at my hotel was flawless. Loved that I got a coupon to use towards a future stay too!”

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Posted 2 years ago

“Busqué con muchos otros y la tarifa es inigualable!!”

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Posted 2 years ago

“Great hotels prizes !!!!!!”

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Posted 2 years ago

“I was tired and had to stop in Los Angeles, I found a crappy hotel for $156.oo with no secure parking with homeless out front. I used your app and stayed at the Hilton one block from the beach with a heated pool and secure parking for $113.oo, I still can't believe it. OMG!!! Thank you !!!”

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Posted 2 years ago

“Awesome thank you”

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Posted 2 years ago

“Atraves de su aplicacion, fue de facil acceso la reservacion. no hubo dificultad. Through your application, the reservation was easily accessible. there was no difficulty.”

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Posted 2 years ago

“Easy and straight forward booking with no issues . I liked that they send you a reminder of your booking a few days before along with a link for Uber and directions.”

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Posted 2 years ago

“The customer service was great right along with the prices.”

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Posted 2 years ago

“Rápido, cómodo, excelente servicio y preocuados de la limpieza.”

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Posted 2 years ago

“Everything went well with the booking, very quick and easy.”

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Posted 2 years ago

“מחירים מציאה”

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Posted 2 years ago

“The lady at front desk was very friendly and helpful”

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Posted 2 years ago

“I have always had a great experience, and they have the best deals.”

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Posted 2 years ago

“Super travel was very convenient and easy to use. I was able to book a hotel with no trouble at all I would highly recommend using SuperTravel and I will definitely use them again myself”

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Posted 2 years ago

“Wasn't sure it was legit but thought I'd give it a shot. Easy to navigate and made sense. Will look for it again next road rrip.”

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Posted 2 years ago

“SCAM! Hi, supertravel customer service is really bad. I booked an hotel and when I called for confirmation. The hôtel told me that there is no booking! SuperTravel refused to give me my money back. They advertised the wrong hotel the wrong location the wrong price and now nobody responded to me. SCAM Avoid please id tou want to keep your money! They are frauds, scams and thieves. B_8626411”

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Posted 2 years ago

Hi Cynthia, We are sincerely sorry to hear that you had trouble with your reservation. Some incidents might occur in the travel industry that we cannot control as a third-party booking site, but we have procedures in place to reduce that negative impact as much as possible. We strive to ensure every customer is satisfied with our business, and we apologize for any way in which we may have inconvenienced you. In this instance, we see that you've initiated the chargeback process, which means that you've disputed this claim with your bank or payment provider, and we no longer can take any action on this matter. We have a dedicated Chargeback team that will be gathering all supporting documentation and submitting it to the card processor for mediation. From now on, any resolution or updates must continue through your financial institution. We reiterate our apologies for any inconvenience and look forward to having the chance to serve you in the future.

Posted 2 years ago

“Definitely the best price! Loved having PayPal as an easy option to reserve my room. Check in was super easy. Everything was perfect.”

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Posted 2 years ago

“All staff were very helpful. Food was excellent, service was excellent as well. Room service was excellent too. No complaints what so ever.”

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Posted 2 years ago

“Booking was easy and hotel room price the lowest rate we could find. Will use SuperTravel again soon.”

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Posted 2 years ago

Super.com is rated 4.5 based on 6,011 reviews