“I recently visited Sw car supermarket to have my car serviced and also I was having some problems with the brakes. I can honestly say the service department was more than happy to assist in getting my car's issues rectified who the two on the desk who stood out happen to be Issac and Antony who both were professional and very polite in the way they handled my concerns promptly and issac followed up with a courtesy call to make sure I was happy with my car and the work carried out. I would reccomend anyone visiting there to ask for Issac or Antony as I am sure they will be more than happy to help and make your experience at SW car supermarket a pleasant one.”
“WAS SOLD AN AUDI A1, HAD ISSUES WITH THE GEARBOX, THEY HAVE THE CAR AND MY MONEY AND THEY ARE REFUSING TO REFUND ME EVEN THOUGH I REPORTED THE FAULT WITHIN 2 WEEKS. I AM HAVING TO GET A LAWYER. NEVER TRUST THESE GUYS - CON ARTISTS FOR REAL. DONT RESPOND TO EMAILS. LIES ON THE PHONE. JUST A HORRIBLE BUSINESS REALLY, DONT CARE ABOUT PEOPLE AT ALL!”
“After lots of research I bought an Audi A7 as it had the level of trim and options I was after. That included a sat nav system as standard. When I checked it over while in the garage forecourt, I realised there was no SD card for the sat nav. After a phone call I was told the car wasn’t advertised with set nav - hence no card! How stupid when this is a standard feature. Over a 3 week period I have spoken a number of times to John Marshall, Dir of Ops. He agreed that there should have been a card included and said he would send one out. After three weeks and 3 chasing calls, I still don’t have my card. I’m actually not that confident that this has been sent to me. You were quite happy to take my money but your customer service is dreadful. Why is it so difficult to get this rectified? Why am I having to continually chase this?
If anyone from SW Cars reads this and is able to do what John has been incapable of then please get in contact. You have my phone and email address.”
“Amazing service, contacted the service team last week about a mats set of my recently bought car and the been amazing dealing with it,received my order yesterday on a special delivery, even also they have included a boot protector😊definitely we will do business again in the future
Regards
Bruno”
“Very very very very very very bad service!!!! I even never come to this type of websites for reviews, but at the moment my goal is just make this very huge to make sure I can't make everyone aware of the bad quality service it was. I even should seat at the stand just waiting for customers to approach and let them know what happened to go away and not to buy anything there! I basically bought a car gave all the money up front and the day the stand called me to be ready to collect the car, when I arrive they even didn't know I was coming. I drove 2h on that Sunday and I had 2h more to drive home. Ok, it happens, was bad but ok let's see what is coming next. Then they told me the car was not ready, not cleaned and not ready to go. So I said I could go for lunch and come back. I have done that. When I was about to return they called me (I was around 15 min from the stand) and they said "we are about to close in 5 or 10 min". So basically they called me just when they were about to close saying we close in 5 or 10 min, I drove really fast to arrive. When I arrive and when I was about to sign the contract we realised the car (after being washed very quick and not correctly) had a huge chip on the front mirror and a massive dent fading the colour as well. The chip was very big and because the car was very dirty it was not possible to see it. They never realised the chip was there or even the dent. I said that was not the car I agreed to take as it is a matter of time the glass will break and it is a very expensive glass - I am talking about a volvo d4 cross country. They said they could replace the front mirror and the dent. So a few days later of taking the car home, 10 days, there was a light coming up as well, so the car had other problem, I took it to my garage and more problems in the car needing to be fixed! I reported all this in the 14 days! After lots of calls lots of emails nothing was done, I keep trying to get someone to call me someone to do something about and nothing. The lights coming up it's related to really important repairs that need to be done. I want to return the car!!! Basically they asked us for some money up front to check the car but they didn't do any checking! The garage where I take my cars since ever gave me a quota for the car to be fixed and when I sent to the SW company they said it was extortion and they wouldn't pay for it!!! So very bad service as I am to go on holidays in 2 days and I need "a car" and the car I bought has lots of problems never detected and they don't seem to bother about it! I would give zero stars. I am very upset. I need to keep chancing them, they don't call me or do anything!!! I will keep posting everywhere I can the huge bad customer service they are having! I am not a very demanding person, bad understandings happen, but this is just very bad service!!!!!”
“Very very very very very very bad service!!!! I even never come to this type of websites for reviews, but at the moment my goal is just make this very huge to make sure I can't make everyone aware of the bad quality service it was. I even should seat at the stand just waiting for customers to approach and let them know what happened to go away and not to buy anything there! I basically bought a car gave all the money up front and the day the stand called me to be ready to collect the car, when I arrive they even didn't know I was coming. I drove 2h on that Sunday and I had 2h more to drive home. Ok, it happens, was bad but ok let's see what is coming next. Then they told me the car was not ready, not cleaned and not ready to go. So I said I could go for lunch and come back. I have done that. When I was about to return they called me (I was around 15 min from the stand) and they said "we are about to close in 5 or 10 min". So basically they called me just when they were about to close saying we close in 5 or 10 min, I drove really fast to arrive. When I arrive and when I was about to sign the contract we realised the car (after being washed very quick and not correctly) had a huge chip on the front mirror and a massive dent fading the colour as well. The chip was very big and because the car was very dirty it was not possible to see it. They never realised the chip was there or even the dent. I said that was not the car I agreed to take as it is a matter of time the glass will break and it is a very expensive glass - I am talking about a volvo d4 cross country. They said they could replace the front mirror and the dent. So a few days later of taking the car home, 10 days, there was a light coming up as well, so the car had other problem, I took it to my garage and more problems in the car needing to be fixed! I reported all this in the 14 days! After lots of calls lots of emails nothing was done, I keep trying to get someone to call me someone to do something about and nothing. The lights coming up it's related to really important repairs that need to be done. I want to return the car!!! Basically they asked us for some money up front to check the car but they didn't do any checking! The garage where I take my cars since ever gave me a quota for the car to be fixed and when I sent to the SW company they said it was extortion and they wouldn't pay for it!!! So very bad service as I am to go on holidays in 2 days and I need "a car" and the car I bought has lots of problems never detected and they don't seem to bother about it! I would give zero stars. I am very upset. I need to keep chancing them, they don't call me or do anything!!! I will keep posting everywhere I can the huge bad customer service they are having! I am not a very demanding person, bad understandings happen, but this is just very bad service!!!!!”
“Writing this review after driving my car for a few months. I can honestly say, it’s all I wanted from the spec to general drivability. The sales team were awesome and the business manager advised me well. Shout out to Jay and Craig! Top guys will have my next one from here to!
Thanks”
“We decided to visit sw again for the second time due to the fact that, we loved the customer service the first time round. Ali, the man who served us was really helpful and answered each question we had clearly.”
“Very happy with my new car, a lovely girl looked after us her name was Coral. Knowledgeable, helpful and nothing was to much trouble. Excellent car buying experience and not the usual pushy sales.”
“Super quick! They let me walk around for as long as I wanted, showed me numerous cars and didn’t push me once! Have bought multiple cars and would definitely go back. Thanks again Alfie!”
“Collected our new car today. Friendly and courteous sales advisors, Nice big show room, made the whole experience very enjoyable. I would definitely recommend SW at Werrington to all my friends and family.”
“Diabolicle place! Customer service non exsistent. Avoid at all costs. Go to somewhere that actually cares about their customers! They lie and keep you waiting.”
“Bought a car from these 9 month ago, timing belt went 3 days later. Was with them for 4-5 weeks said got rebuilt by them. Got it serviced few days ago to find out it has a salvage engine in it. They have no receipt for the engine or no proof of the mileage, only what is written on top of the engine in a white pint which anyone could of done. Customer service is very poor, they will not phone you back you will have to keep badgering them to which they never have a answer to what your phoning about it’s always we will get back to you. I got told “bring the car down to is and we will sort it” took the car said leave it with them
A couple of days this turned in to 3 weeks never kept me updated what was happening all I got on the phone is we been very busy leave it with us. Eventually went down there and got told I will be looked after. They said going to take the car back and look for another car. Found another car went through check etc turns out wasn’t been looked after they were giving 7200 px for my car which I payed just shy of 11k for. Told me this was more than car is worth they given me extra for it. I didn’t go ahead with the deal as this was infair as the problems they had caused I should be getting all my money back regardless of the mileage i put on the car (few thousand) got a online quotation from webuyanycar of £8150 made appointment and agreed on valuation of 8k after looking at the car. (This was only to get a valuation)went to car city it Peterborough they offered me £8500. This proved I was been ripped of by SW. I have all paperwork and everything has been passed on to financial ombudsman on which SW havnt even given me a “final letter” on which i (and the finance company) gave them 8 weeks. Avoid this place, when buying a car there fantastic couldn’t be anymore helpful. The after sales are beyond terrible they just don’t want to know. You only have to go in the service waiting area and will hear all complaints coming in. I CAN NOT EXPRESS ENOUGH AVOID!!!!!!”
“STAY AWAY - disgrace of a company with the worst customer service I've ever come across.
Purchased an Audi A1 (2016) only a fortnight ago and diagnostics from a few local garages have shown several issues that would cost thousands to repair.
Emailed and called swcarsupermarket several times for a refund (under the Consumer Rights Act 2015) and so far the manager/anybody with the a position to authorise such has never been available and never attempted to get back to me.
Anthony from the service team was extremely rude over a call and said the quicker we get off the call the faster it can be dealt with. Yet a week later there has been no contact but numerous false promises of being called back shortly etc. Anthony also refused to give a contact number for his manager.
Taking it to the trading standards as none of my issues are being dealt with.”
“Bought a car from them, the put an ill fitting battery in a 17 plate BMW. Ended up losing all power and in a ditch! Contacted them and initially phoned saying they would pay the labour for the repair (BMW bent over backwards and where so helpful) then nothing. Had enough of them, even dropped all the paperwork off to the sales manger last week who ‘promised’ someone would be in touch. Gone on for nearly 7months so off to court we go! Avoid like the plague, how they got the customer service award is beyond me!!”
“DONT BUY FROM HERE - collected a Mercedes GLA back in 2019. The prop shaft went on it less than 30 days after buying it - electrical issues- break assist slamming its breaks on with no other vehicles around risking my life. SW couldn’t of cared. 10 months it’s taken me to get my money back from the finance company.. and still SW HAVENT REPLIED TO THEM.”
