“My overall experience with the Blue Space was disappointing. I was renovating a bathroom for the first time, spending approx $6000.00 on items and trying to make sure it all matched and worked. Their exuberant consultant advised me, I emailed her to ask her to check that it all went together which she assured me was all good and would look wonderful. Then I find out that the coloured flush button I ordered for the toilet would not fit the toilet I purchased. I had to change the toilet as the one I had purchased did not have the colour flush button I wanted. Positive here was they waived the difference. Then it turns out the coloured flush button they sent was the wrong colour. They sent the right one and did not want the wrong one returned. When the plumber went to install the waste and plug for the vanity basin it turns out the item was the wrong one. They sent the right one express at no charge and did not want the wrong one returned. Their response to my concerns was the right one, replace no charge and send express, but hell, how much are they losing due to incorrect consultation? I found their Admin person Mel was far more knowledgeable then the consultant and actually picked up one of the issues.”
Hi Barbara,
Thank you for your review and feedback!
I am sorry to hear about your experience and have tried to give you a call to discuss your order/experience further.
We have investigated the issues with our supplier to ensure this does not happen again.
We greatly appreciate your ongoing patience and look forward to hearing from you.
Kind Regards,
Emily
Hi Lyn,
Thanks for your feedback.
We've just left you a voicemail and sent you an email to discuss your recent delivery experience as we want to get this all sorted for you as soon as possible.
Kind Regards,
The Blue Space Team
Hi Emma,
It was lovely chatting with you earlier!
Thank you for your feedback, we've passed these details onto our supplier regarding your Lane Flush Pull Radius 220mm Satin Stainless Steel.
Kind Regards,
The Blue Space Team
“Prompt interstate delivery. Lovely product. Only downside mirror wasn’t well protected within its out cardboard box and could easily of got damaged in transit ... luckily it didn’t”
Hi Angie,
Thank you for your review and feedback!
We're so sorry to hear about the experience you've had with your recent order and would love to discuss this with you further.
We have just tried calling you and have also sent a separate email.
We look forward to hearing from you soon!
Kind Regards,
The Blue Space Team
“We found The Blue Space to have a very good selection of products and the phone support was friendly and supportive. We purchased a vanity and basin, mirror, toilet, shower, tapware and all accessories from them.
As we had opted for all Gunmetal tapware and finishes, we were advised to add on toilet seat hinges and a cistern flush button in the same finish. However, once our plumber was installing our bathroom, not only did the hinges and cistern flush not fit on the toilet we had ordered, but the pop-up plug and waste didn't fit the basin either. When I called The Blue Space, the only option I was given was to return the products. This was of no use, as the toilet and vanity had already been installed. I had to source a new pop-up plug elsewhere, and the plumber had to then return to finish installing the basin. There was nothing we could do with the toilet. Surely the system should be designed to indicate if the accessories don't fit the items in the order. Not impressed at all.”
Hi Karla,
Thank you for your review and feedback!
I have tried to call you to sort this out, please feel free to give me a call on 02 9674 1000 when you have a chance.
Thank you for your time.
Kind Regards,
The Blue Space Team
“I returned the product after deciding that a different colour would be a better match. Blue Space acknowledged receipt of the returned product after 2 days but took 10 days to refund the amount. This was only after I rang to query the refund.”
Hi Tim,
Thank you for your review and feedback!
I have just tried to call you and have left a voice mail to see if there is anything else we can do to assist you with your order.
We are so sorry for the delay with your refund and thank you greatly for your ongoing patience and understanding.
Please reach out if you need any further assistance.
Have a great day!
Kind Regards,
Emily
Hi Alicia,
Thank you for your review and feedback!
I have just left you a voice mail to advise the refund has now been processed and will be heading back to your original payment method.
We apologies greatly for the delay and appreciate your patience and understanding.
Have a lovely day and please reach out if you have any questions 02 9674 1000.
Kind Regards,
Emily
“Not happy that after a month waiting for more order (Aus Post fault) I was short delivered 4 handles. Picking slip was clearly different to the invoice.
To be fair I notified and they are express shipping my missing handles.”
Hi Nathan,
Thank you for your review and feedback!
I am so sorry for the delay with your order and to hear you were missing 4 of your 15 Momo Handles. I can see that the replacements have been arranged and will be sent out express for you ASAP.
Thank you greatly for your ongoing patience.
Have a great day and please reach out if you have any questions.
Kind Regards,
The Blue Space
Hi Lindsay,
Thank you for your review and feedback!
I have just left you a voice mail in regards to your order. It looks like the bath caddy has been lost in transit as our system has marked your order as complete. I have arranged a replacement for you which we will work on getting out with tracking details ASAP.
Thank you for your ongoing patience and understanding.
We hope you have a great day!
Kind Regards,
The Blue Space Team
“No notification of delivery of item. Delivered to wrong flat and stayed outside for three days - Disappointing. Ordering was very easy, so that's a positive, though preferred if the driver/warehouse actually communicates with the customer.”
Hi Dean,
Thank you for your time on the phone!
We appreciate your review and feedback and will use this information to improve our service for our customers. Thank you greatly for your understanding and patience.
If you have any questions or need any assistance please reach out.
Have a great day!
Kind Regards,
The Blue Space Team
Hi Josephine,
Thank you for your review and feedback!
We are thrilled to hear you were happy with the service provided by The Blue Space and thank you greatly for your feedback about our returns policy. We are always looking for ways to better our customer experience and will take this on board.
At this stage, we do need to charge a return fee as per our T&C's online. This cost covers the courier to come and collect the goods from the address and also provides transit insurance on the return items.
We hope you have a lovely day!
Kind Regards,
Emily
“First experience was negative as I had to follow up twice before it got shipped. This was my 2nd attempt, and again took over a week before it shipped/left the warehouse.”
Hi Ekaterini,
Thank you for your feedback and time on the phone!
I am sorry to hear your first purchase with us was not a positive one and you found yourself following up on your order, I can see this was missed on our side so I do apologise for this! With your second order, I can see this was delivered within the 5-7 business days as advised on our website.
We hope you have a lovely day and please reach out if there is anything we can do to assist you further.
Kind Regards,
Emily
“Ordered a number of fittings online only to find order delayed due to stock shortages (not communicated on the website prior to ordering) and once order finally received some products were not as ordered (incorrect colour).
Support Team was helpful though and organised return/ prompt replacement of similar products at no additional cost.”
Thank you for your feedback, Jim.
We apologise again for your product stock outage and the delay this had caused for some of your items. We're so glad we were able to swap them over for alternatives. These are now on their way to you!
Thank you again for your time and patience.
“It would be great if you provided more information around instant ship. I thought it meant 1-3 days but it turns out it means 1-3 weeks. Setting expectations pre purchase would be great as now I’m disappointed with Blue Space due to not completely understanding the definition of instant ship. It’s actually misleading.”
Hi James,
I am so sorry to see your items took so long to arrive to you! This is definitely not how our 'instant ship' offer is meant to work and after investigation, I can see this was missed due to a system error on our end where the order did not come through to our allocation team correctly.
Due to the inconvenience, we are willing to issue you with a partial refund. I have emailed this over to you in a separate email and will await your confirmation.
We again apologise greatly for your experience and wish you all the best with your renovation.
