“Ordered tapware and a shower. Was not informed that the shower was out of stock and would take a month to be shipped in. Then received the wrong tapware and had to spend multiple days speaking to staff to organise a return. This was eventually sorted.”
Hi Kevin,
Thank you for taking the time to share your experience with us. I’m sorry to learn about the issues you encountered with your order, specifically concerning the out-of-stock shower and the incorrect tapware. I understand how frustrating this must have been, and I appreciate your patience while we worked to get everything sorted out.
We are continually striving to improve our communication regarding stock availability, and your feedback is invaluable in helping us achieve that. Should you have any more questions or require further assistance, please don’t hesitate to reach out to support@thebluespace.com.au.
Kind Regards,
The Blue Space Team
“I placed an order for 6 Momo handles nearly 1 month ago, they dont knw what happened to them didnt get posted so they did another order with express postage i have called 3 times in the last week and noone knows what is going on, they keep telling me they will let me know
Its put us back in having our open home as we have no handles for our new wardrobe
TERRIBLE follow up and Im still in the dark”
Hi Jane,
Thank you for your feedback. I'm sorry to hear about the experience you've had with your order and the delays you've encountered. It’s clear we fell short in providing the level of service you deserve, and we truly apologise for the disruption this has caused to your plans.
Our team have been investigating what happened. Your satisfaction is very important to us, and we're committed to resolving this for you. Upon checking the status of your order, we can see that it is set to be dispatched with express post today.
If you have any further questions or need assistance in the meantime, please don't hesitate to reach out to support@thebluespace.com.au.
Kind Regards,
The Blue Space Team
Hi Natalie,
Thank you for taking the time to share your experience. We're very sorry to hear about the issues you faced with your order and delivery. It’s clear we did not meet your expectations, and we sincerely apologise for any inconvenience this has caused you.
We had some issues last month with tile samples being mislabeled which is what caused you to receive the wrong sample. Please rest assured that we are looking into this matter to ensure it doesn't happen again in the future.
I can see that your most recent delivery was sent with Australia Post and successfully delivered on 7/2; with there being an "Authority to Leave" on the delivery, there was no need to be present to accept the parcel.
If you have any further concerns or require assistance, please feel free to reach out to support@thebluespace.com.au. Your feedback is invaluable in helping us improve our services.
Kind Regards,
The Blue Space Team
“Delivery was terrible. It took a ridiculous amount of time for my order just to be packed. It was only simple door handles. Once it was dispatched, it was delivered very quick.”
Hi Emma,
Thank you for sharing your experience with us. We sincerely apologise for the delay you faced regarding the dispatch of your order.
At The Blue Space, we strive to ensure a smooth and efficient process for our customers, and we regret that we fell short this time. We appreciate your understanding and are glad to hear that once dispatched, your items were delivered quickly.
If you have any further concerns or need assistance, please don’t hesitate to reach out to support@thebluespace.com.au. Your satisfaction is very important to us.
Kind Regards,
The Blue Space Team
“product delayed and still has not arraive keep getting a run around from supplier and freight company.
Two months on and we still dont have our product”
Hi George,
Thank you for sharing your experience. We sincerely apologise for the delay you've encountered with your order and understand how frustrating this can be.
At The Blue Space, we aim for timely deliveries and effective communication. Unfortunately, unforeseen circumstances can occur with couriers. I can see that our team has been working diligently to rectify the issue once we were made aware of the missing-in-transit issue. I can see that your replacement order has now been delivered.
Your satisfaction is important to us, and we appreciate your patience and understanding in this matter. If you need further assistance with your order, please reach out to support@thebluespace.com.au.
Kind Regards,
The Blue Space Team
Thank you for your feedback. We apologise your order didn’t meet your delivery expectations.
At The Blue Space, we're proactive about delivery delays. With a Sydney warehouse brimming with stock and our dedicated delivery team, we dispatch thousands of products within 24 hours (Monday - Friday) from our In-Stock range.
For items not in our stock, we depend on our supply partners to hold stock and dispatch within 48 hours. However, in recent times, even well-managed supply chains face shipping delays and stock shortages. Since most renovation products in Australia partly depend on overseas supplies, we advise placing your orders early to avoid renovation project delays.
If you need further assistance with your order, please reach out to support@thebluespace.com.au.
Kind Regards,
The Blue Space Team
“Delivery was 3 months late. no contact from seller regarding a date. i had to make contact. then when we did delivery was still a further week away with no assistance in rectify the issue”
Thank you for your feedback. We apologise your order didn’t meet your delivery expectations.
At The Blue Space, we're proactive about delivery delays. With a Sydney warehouse brimming with stock and our dedicated delivery team, we dispatch thousands of products within 24 hours (Monday - Friday) from our In-Stock range.
For items not in our stock, we depend on our supply partners to hold stock and dispatch within 48 hours. However, in recent times, even well-managed supply chains face shipping delays and stock shortages. Since most renovation products in Australia partly depend on overseas supplies, we advise placing your orders early to avoid renovation project delays.
If you need further assistance with your order, please reach out to support@thebluespace.com.au.
Kind Regards,
The Blue Space Team
“Note a great experience. Items purchased weren't in stock so was a long lead time. When delivered an item was missing so am still waiting on that. If items aren't in stock it should state that on your website.”
Thank you for your feedback. We apologise your order didn’t meet your delivery expectations.
At The Blue Space, we're proactive about delivery delays. With a Sydney warehouse brimming with stock and our dedicated delivery team, we dispatch thousands of products within 24 hours (Monday - Friday) from our In-Stock range: https://www.thebluespace.com.au/collections/in-stock-fast-delivery
For items not in our stock, we depend on our supply partners to hold stock and dispatch within 48 hours. However, in recent times, even well-managed supply chains face shipping delays and stock shortages. Since most renovation products in Australia partly depend on overseas supplies, we advise placing your orders early to avoid renovation project delays.
If you need further assistance with your order, please reach out to support@thebluespace.com.au.
Kind Regards,
The Blue Space Team
“Delivery time has blown out substantially. Ordered July 15th, rang on August 5th and was told my items have been picked (whatever that means) but still no tracking number. When I ordered website showed item in stock with delivery approximately 7 -10 days. Not happy as final finish to bathroom reno will have to be postponed and I am unable to rebook trades as I have no idea when or if I'll get my tap ware.”
Hi Lyn,
We are sorry to hear about the delays with your order. Our team tried to call you this morning to discuss the delivery of your order so we can rectify this for you as soon as possible.
We truly value your recent feedback and are committed to resolving it.
We hope to hear from you soon.
Kind regards,
The Blue Space Team
Hi James,
I regret to learn that your order has not arrived yet.
We've attempted to reach you via phone and will also be sending an email shortly.
Rest assured, we're currently in contact with the courier to ascertain the status of your bath delivery and will work on resolving this for you as swiftly as possible.
Thank you for your patience.
Kind Regards,
The Blue Space Team
“Hi, five minutes after I made this purchase I requested to not go through with it and was told it was under review however to this day I have not been contacted and received item I didn’t want thanks”
Hi Carina,
Thank you for bringing this matter to our attention, and we sincerely apologise for any inconvenience you've experienced.
Upon reviewing your situation, I noticed that a member of our team had reached out regarding cancelling your order. As the item was listed as 'In Stock', it was processed on the same day.
We completely understand your frustration and want to make things right for you. If you prefer, we can assist you with returning the item for a refund. Simply email us at support@thebluespace.com.au, and we'll guide you through the return process.
Once again, we apologise for any inconvenience, and we appreciate your understanding.
Kind Regards,
The Blue Space Team
“$2500 worth of bathroom hardware showed in stock online. Taps took almost 4 weeks to arrive, delaying my renovation. Staff sent email saying me order was complete, when taps had not arrived. I had to call/email and get them to check on progress at least 4-5 times. It would have been good if they had been proactive and contacted me when there was a delay.”
Hi Mariska,
Thank you for your feedback.
We want to express our sincere apologies for the delay in fulfilling your order. At the time of your purchase, our team was currently in the process of implementing a new system to enhance our services, but unfortunately, this has resulted in unexpected delays with your order.
We understand the frustration this must have caused, and we truly value your patience and understanding during this time.
Thank you for bringing this matter to our attention and for being a valued customer. If you have any further questions or concerns we are here to help, please don't hesitate to contact our customer support team directly.
Kind Regards,
The Blue Space Team
“Twice I have had to wait for the correct heated towel rail to be sent to me after the initial shipment and I’m still waiting. Really not impressed as this is now holding up a section of the renovations of my house.”
Hi Wayne,
It was lovely chatting with you earlier!
As discussed, we're currently working towards organising for your replacement product to be dispatched using express post as soon as possible.
We've also organised a complimentary $50.00 store credit to be issued to put towards your next home improvement project.
Kind Regards,
The Blue Space Team
“I desperately wanted to ise The Bllue Space for our business (Custom Home Builder). The website & productcrange is fantastic however dealing with the sporadic delivery stysrem makes planning & programming impossible. Sandly we had to cancel our orders & return to Harvey Norman Commercial.”
Hi Trent,
Thank you for your review and feedback!
I am sorry to hear about your experience and have tried to give you a call to discuss your order/experience further.
We have investigated the issues with our third party courier to ensure this does not happen again.
We greatly appreciate your ongoing patience and look forward to hearing from you.
Kind Regards,
The Blue Space Team
“Unfortunately, not a good experience with The Blue Space. I ordered 3 x shaving cabinets and the website stated they would be despatched 5-8 days after ordering. I called and spoke with customer service every few days to track them down and each time got a different story about an eta. I was repeatedly told the issue was being escalated to their operations team and that someone would call me… but… no one ever did. 5 weeks after ordering the shaving cabinets did turn up. 2 of the 3 had smashed mirrors…. Ahhhhh! Again, the customer service team fobbed me off onto the supplier and told me I’d have to wait for them to contact me. I will never order from The Blue Space again.”
Hi Alison,
Thank you for your time on the phone earlier.
We're again sincerely sorry for your recent experience and are currently working towards having readily available shaving cabinets for Instant Ship to ensure no further supplier delays are experienced.
We've processed a partial refund as discussed for the inconvenience you've experienced.
We wish you the best of luck with your upcoming project.
Kind Regards,
The Blue Space Team
“The item took way longer than I was told.
When the expected manufacture time came and went with no communication I had to email twice and call to keep asking where it was. First I was told that it would be in the warehouse that week. Next week I am told that by mistake it actually wasn’t ordered until last week but there was a rush on it. Then more time passes and finally it’s out for delivery.
The delivery guy was nice enough but couldn’t use his trolley on my gravel driveway so could only drop the vanity in the front yard so my husband had to come home from work to help me bring it inside so it didn’t get stolen
A headache start to finish”
Hi Shelley,
Thank you so much for your time on the phone earlier!
We thank you for your feedback and have organised a partial refund as discussed. We appreciated your patience while we worked towards rectifying this for you.
Please reach out to our team on 1300 739 006 if we can assist you with your selection any further.
Kind Regards,
The Blue Space Team
Hi Wayne,
Thank you for your review and feedback!
We're so sorry to hear about the experience you've had with your recent order, for the Lane Classic Handle Knob Set Polished Stainless Steel.
We have just tried calling you and have also sent a separate email to further discuss this with you.
We look forward to hearing from you soon!
Kind Regards,
The Blue Space Team
“im waiting on a response by you on a return, The issue was addressed however no response on return . sent. Customer service on chat could improve. The product was sent promptly. Not helping organise a return If you have no printer”
Hi Nina,
It was lovely speaking to you.
Your refund will be processed as soon as the product has arrived into our Distribution Centre.
We look forward to being a part of your next home improvement project.
Kind Regards,
The Blue Space Team
Hi Alex,
Thank you for your review and feedback!
I have tried to give you a call to discuss this with you and have further sent you an email.
We greatly appreciate your ongoing support and look forward to hearing from you.
Kind Regards,
The Blue Space Team
