“I was happy once I received my order, however it took over 3 weeks. When I was placing my order the product was claimed to be a stock item, however this was not the case, 3 weeks is far to long!”
Hi Mary,
Thank you for taking the time to share your feedback with us and for your 3-star review.
We’re pleased to hear that you were happy when you received your order, but we sincerely apologize for the extended delivery time you experienced. We understand how frustrating it can be when items take longer to arrive than expected. Your experience is important to us, and we are working hard to address such issues moving forward.
If you have any further questions or concerns, please don’t hesitate to reach out. We appreciate your patience and understanding.
Kind Regards,
The Blue Space Team
Hi there,
Thank you for bringing this to our attention. We're sorry to hear that you received the wrong product. We understand how frustrating this can be and we appreciate your patience as we work to resolve this issue.
Please know that your satisfaction is very important to us, and we are committed to sorting this out as quickly as possible. Upon checking the status, we can see that the replacement order is due to be dispatched by tomorrow.
If you have any questions or need assistance, please reach out to support@thebluespace.com.au. We’re here to help!
Kind Regards,
The Blue Space Team
Hi Rachel,
Thank you for your review. We apologise your order didn’t meet your delivery expectations. Upon reviewing the status, I see that you have ordered items that are ‘In Stock with Supplier,' and the advised dispatch timeframe was 4-8 business days. Upon dispatch, your order took 4 business days to arrive to WA from our Sydney warehouse.
We're excited to share that we now offer an Express Shipping option for small items at checkout! This service is available on our website and provides a faster alternative to regular post.
If you need your items urgently, we recommend utilising our 'In Stock' filter when browsing for your products online. To explore our full range of 'In Stock' products, please visit the following link: https://www.thebluespace.com.au/collections/in-stock-fast-delivery
If you have any other concerns or questions, please don’t hesitate to reach out.
Kind Regards,
The Blue Space Team
“After this experience, I probably wont purchase through Blue Space again. One of my items took 4 months to arrive. Most of my order took over 6 weeks to arrive (got told, sorry we forgot to order your item), despite there being a pre-Christmas delivery guarantee. I found returning items an arduous process and took a lot of my time following up to get them to process the refund.”
Hi Derryn,
Thank you for taking the time to share your feedback with us. We sincerely apologize for the frustrating experience you’ve had during your order and returns process. It's clear that we fell short of our usual standards, and we completely understand how delays and lack of communication can add stress, especially during renovations.
We have now processed your three returns. If you need further assistance, please contact support@thebluespace.com.au, and we’ll make it a priority to assist you.
Kind Regards,
The Blue Space Team
“Asking for a review before the item has even arrived because it sat in the warehouse for a week is a bad idea.
I have no idea whether the item is any good because it hasn’t arrived yet. Maybe I’ll get another request to review it again when it’s actually been sent.”
Hi Catherine,
Thank you for taking the time to share your thoughts. We completely understand your frustration with the delay in receiving your item and the timing of our review request. We always aim to ensure a smooth shopping experience, and we appreciate your feedback as it helps us improve.
Once your item arrives, we genuinely hope it meets your expectations. Please don’t hesitate to reach out to us if you have any questions or concerns in the meantime.
Kind Regards,
The Blue Space Team
“Unfortunately, the time frame from ordering product to receiving the item was nearly 1 month. Faster delivery would be greatly apprecicated given that the product was "available"”
Hi Anna,
Thank you for your feedback. We apologise your order didn’t meet your delivery expectations. At The Blue Space, we dispatch thousands of products within 24 hours (Monday - Friday) from our "In-Stock" range.
For items not in our stock, we depend on our supply partners to hold stock and dispatch promptly. However, "Stocked by supplier" orders such as yours that were placed over the Christmas/New Year Period had a 2-3 week lead time due to supplier and warehouse holiday shutdown periods. Your order was dispatched within the advised lead time for that holiday period.
If you need further assistance, please reach out to support@thebluespace.com.au.
Kind Regards,
The Blue Space Team
“In past orders with Blue Space I had been very happy with the customer service and promptness of delivery. However with my last order I was very disappointed with how slow the dispatch was over - 3 weeks after the order was made and no communication. It was only after I contacted Blue Space to chase up the order was it then dispatched. The 3 stars is for the speed of service, not a reflection fo the quality of product”
Thank you for your feedback. We apologize your order didn’t meet your delivery expectations.
At The Blue Space, we're proactive about delivery delays. With a Sydney warehouse brimming with stock and our dedicated delivery team, we dispatch thousands of products within 24 hours (Monday - Friday) from our In-Stock range.
For items not in our stock, we depend on our supply partners to hold stock and dispatch within 48 hours. However, in recent times, even well-managed supply chains face shipping delays and stock shortages. Since most renovation products in Australia partly depend on overseas supplies, we advise placing your orders early to avoid renovation project delays.
If you need further assistance with your order, please reach out to support@thebluespace.com.au.
Kind Regards,
The Blue Space Team
Thank you for your feedback. We apologise your order didn’t meet your delivery expectations.
At The Blue Space, we're proactive about delivery delays. With a Sydney warehouse brimming with stock and our dedicated delivery team, we dispatch thousands of products within 24 hours (Monday - Friday) from our In Stock range.
For items not in our stock, we depend on our supply partners to hold stock and dispatch within 48 hours. However, in recent times, even well-managed supply chains face shipping delays and stock shortages. Since most renovation products in Australia partly depend on overseas supplies, we advise placing your orders early to avoid renovation project delays.
If you need further assistance with your order, please reach out to support@thebluespace.com.au.
Kind Regards,
The Blue Space Team
“Your website is easy to use and the humans behind it are lovely and very helpful. But adding to or changing orders is difficult/impossible and the communication to shipping isn’t great
I submitted 3 orders on the 25th. I’ve received 1 and have had no communication on the other 2. I’ve got trades lined up and no materials or timings. And it’s late according to your turn around times. This is letting you down massively.”
Thank you for your feedback. We aim to provide our customers with the best communication possible every step of the way through the order process through to completion, and we apologise if this has not been the case for you.
So that we can better assist with your order status, please send us an email to support@thebluespace.com.au with your order numbers and we can investigate further.
“Great website and product. Delivery was on time but sat at the depot for five days befpore being delivered. Very disappointed with the "express" delivery!”
Thank you for your feedback and kind words about our website and product. We’re sorry to hear about the delay with your delivery.
If you need any further assistance, please don’t hesitate to reach out.
Kind regards,
The Blue Space Team
“You guys were super fast with the second toilet we ordered, however we were never updated on the back order of our first toilet that we ordered. It was only after I called to see where it was that I was informed that it won't be in stock until the beginning of August. Dissapointing.”
Hi Brendon,
Thank you so much for taking the time to review your experience regarding the delivery of your Caroma Urbane II Wall Faced Close Coupled Bidet Suite. We truly appreciate your feedback and we wish to reassure you that we're currently doing everything we can to have this product further underway for you as soon as possible.
If you ever have any questions or need further assistance, please reach out. We're here to help!
Thanks again for your support, and we hope to be able to help you with any of your renovation needs in the future.
Kind Regards,
The Blue Space Team
Hi Andrew,
Thank you for your feedback.
I am sorry to hear about your experience and have tried to give you a call to discuss your order/experience further.
We greatly appreciate your ongoing patience and look forward to hearing from you.
Kind Regards,
The Blue Space Team
“A bit disappointed as I think my last order was simply forgotten about because when I called a few weeks after ordering it and asking where it was, it was dispatched the next day. No apology was given for the delay.
We do a lot of bathroom renovations with our company and are looking for a good supplier but need an appropriate turn around time.
Also we received a discount offer after a purchase was made which was a shame as it would have been good to receive that offer prior to the purchase. Trade price would be good”
Hi John,
Thank you for your feedback and your time on the phone earlier today.
We're again incredibly sorry for the recent experience you received and have sent across all the details needed to set up your Trade Account with us for your next purchase. As discussed, we'd also be more than happy to offer you a refund for the promotional offer you missed out on, that was received via email after your order was placed.
We look forward to working with you further on your upcoming projects.
Kind Regards,
The Blue Space Team
Hi Hugo,
Thank you for your review!
It's wonderful to hear your new Thermogroup Thermofan Bathroom Heater - Whites arrived quickly and just in time for your home improvement project.
Kind Regards,
The Blue Space Team
“Delivery was quick and the handle was absolutely beautiful and exactly how described. Only negative is that no screws were sent with the handle so we had to source them to put the handle on.”
Hi Melinda,
Thank you for your review and feedback!
I am sorry to hear about your experience and have tried to give you a call to discuss this with you further.
We'd be more than happy to provide you with a complete refund for the inconvenience this has caused you.
We greatly appreciate your ongoing support and look forward to hearing from you.
Kind Regards,
The Blue Space Team
Hi Anthony,
It was lovely chatting with you earlier!
We're thrilled to hear that you were happy with your order being rectified promptly. As discussed, a Gift Voucher has been issued to put towards your next home improvement project too!
Kind Regards,
The Blue Space Team
“Hard to find right product. Excellent first problem solving discussion, but then sent wrong item. HAve returned and now waiting for refund. Didn't go great.”
Hi Carol,
Thank you for your feedback!
We just tried to call you and have sent you an email to further discuss your experience.
We'd be happy to organise a replacement product free of charge or alternatively offer you a $25 gift card to put towards your next home improvement project.
We look forward to hearing from you!
Kind Regards,
The Blue Space Team
“The online customer service was excellent. However The Blue Space only sent one delivery guy who left my bathroom vanity outside in the rain because he couldn't lift by himself. I really expected to be delivered to a safe, dry location inside. Two delivery people are required not one.”
Hi Kerry,
Thank you for your review and feedback!
I am sorry to hear about your experience and have tried to give you a call to discuss your experience further.
We have investigated the issues with our third party courier to ensure this does not happen again.
We greatly appreciate your ongoing patience and look forward to hearing from you.
Kind Regards,
The Blue Space Team
