Hi Leanne,
Thank you for your great 4-star review!
We’re thrilled to hear that you appreciate our range of quality products and have chosen to shop with us multiple times. We apologise for any delays in shipping; often this is due to the lead times of products that are in stock with our supplier. We have a delivery calculator which is located underneath "Add to Cart," and all you need to do is enter your postcode and it will give you an estimated shipping cost as well as the delivery lead time.
We are continually working to improve our delivery times. We look forward to being a part of your next home improvement project.
Kind regards,
The Blue Space Team
“Great website with a large array of bathroom and kitchen products also well priced. Arrived very punctually. Only negative is that I tried the next day after ordering an item to change my order though the operator refused to change the order so had to go through the process of receiving the order and returning it to repurchase the correct item. The return process was a little stressful though it did work out ok.”
Hi Colin,
Thank you for your thoughtful 4-star review! Your feedback is invaluable.
We're glad to hear you found our website helpful and were pleased with the timely delivery of your order. However, we apologize for the inconvenience you faced when trying to amend your order. For in-stock orders such as yours, they go into processing status quite quickly with the warehouse, and they are often too far along in the process to stop dispatch. We understand that the return process can be a bit stressful, and we appreciate your patience as you navigated it.
We hope to see you again soon for your next project!
Kind Regards,
The Blue Space Team
“One of the products delivered was incorrect and one was missing. So I needed to contact Blue Space to organise the return and delivery of the correct product.
Then it took a long time for the correct product to arrive.”
Hi Tricia,
Thank you for sharing your feedback with us and for your 4-star review.
We're sorry to hear that there were issues with your order regarding an incorrect and a missing product. We understand how important it is to receive everything as expected. Your experience with our return and delivery process is valuable to us, and we’re continually working to improve the speed and efficiency of our service.
If you have any further questions or need assistance, please don’t hesitate to reach out. We appreciate your understanding and look forward to serving you better in the future.
Kind Regards,
The Blue Space Team
Hi Janelle,
Thank you for your thoughtful 4-star review!
We’re glad to hear that everything was good with your order, but we apologize for the delay in delivery. We understand how important it is for your items to arrive promptly, and your feedback is invaluable in helping us improve our processes.
If there’s anything else we can assist you with or if you have further feedback, please feel free to reach out.
Kind Regards,
The Blue Space Team
Hi Tim,
Thank you for your thoughtful 4-star review!
We're glad to hear you were happy with your overall experience at The Blue Space, and we sincerely apologise for the slower delivery. We appreciate your feedback and will continually strive to improve our service.
We look forward to being a part of your next home improvement project.
Kind Regards,
The Blue Space Team
Hi Olivia,
Thank you for your review and for bringing this to our attention!
We’re glad to hear that the missing item was resolved after your follow-up. We truly appreciate your understanding and are always here to help ensure you have a seamless experience with us.
We look forward to being a part of your next home improvement project.
Kind Regards,
The Blue Space Team
“A good first experience overall. I was notified when the supply of an item in my order was delayed, to determine my wishes. Then when all items were ready, delivery was prompt ... within a week.
The only failing was that I did not receive any tracking information for the delivery, no notification that it had been dispatched, so I did not know when to expect it, to watch out for its arrival and safe collection. I was notified only that the order was being packed, but then nothing, so I presumed it had another delay ... so the actual delivery took me by surprise ... I am just glad I was home at that time to receive it all securely.”
Thank you for your thoughtful 4-star review!
We're glad to hear that your first experience with The Blue Space was a positive one overall. We appreciate your feedback regarding the tracking information and will certainly look into improving our communication in that area. We moved to a bigger warehouse earlier this year and have had a few synching issues with tracking updating on orders. We have been working through the error so that our customers can have a seamless experience from ordering to tracking to delivery.
We look forward to being a part of your next home improvement project.
Kind Regards,
The Blue Space Team
“Due to Christmas/New Years there was a delay in my order, to be expected at that time of year. My order somehow went astray once I got the notice it was being packed to send. After a couple of phone conversations and some investigating from Ellie, it was agreed that a new one would be sent out as the other one had gone missing. I would like to thank Ellie for her time and diligence in following this matter up for me. My product arrived today and I'm grateful for the numerous emails keeping me up to date with how my order was going.”
Hi Sandi,
Thank you for your detailed 4-star review!
We appreciate your understanding regarding the holiday delays, and we're glad to hear that Ellie was able to assist you effectively throughout the process. Keeping our customers informed is important to us, and it's wonderful to know you felt supported.
We look forward to being a part of your next home improvement project.
Kind Regards,
The Blue Space Team
“Communication and responsiveness was very good. Took a little longer to arrive than anticipated but was also around christmas time. Followed up quickly when I was lost a part and arranged replacements. Thank you.”
Hi Nina,
Thank you for your thoughtful 4-star review!
We appreciate your understanding regarding the holiday delays, and we're glad to hear that our communication and follow-up met your expectations. Your feedback is important to us, and we’re here to help.
We look forward to being a part of your next home improvement project.
Kind Regards,
The Blue Space Team
Thank you for your amazing 4-star review!
We're so pleased you had a great shopping experience with The Blue Space. We look forward to being a part of your next home improvement project.
Kind Regards,
The Blue Space Team
Hi Rose,
Thank you for your amazing 4-star review!
We're so pleased we were able to resolve your issue. We look forward to being a part of your next home improvement project.
Kind Regards,
The Blue Space Team
“The Blue Space is an effective way to purchase bathroom products. The only 2 problems were that 1: delivery was delayed because one product was not available until a much later date so the delivery timeline was blown out and 2: the dispatch team did not update me about this until I asked. Once I had the information the problems were solve and we adjusted the order appropriately. Also the tracking app wasn't working for me. If they had let me know about the delay in a good time and the app was working, I would have given a 5 out of 5.”
Hi Sarah,
Thank you for your constructive 4-star review!
We appreciate your feedback regarding the delivery delay and the update process. We strive to keep our customers informed, and we’re sorry to hear that communication fell short in this instance. We're also working to improve our tracking app to enhance the overall experience.
We're glad to hear that once you had the necessary information, things were resolved smoothly.
We look forward to being a part of your next home improvement project.
Kind Regards,
The Blue Space Team
“Hi, I'm rating my previous order (for the same taps) as haven't installed in laundry. We liked them so much we ordered a duplicate set. Have also order the soap holder (looks great). All Clark brand.
Was impressed w/ the range, pricing, packing & delivery (and love my new taps). The only negative is that they were missing an alumn key/two washers which thankfully our plumber had in stock (but they would have been hard to source).
The new set is complete (and have verified w/ our plumber :)”
Hi Steph,
Thank you for your 4-star review!
We’re delighted to hear that you loved your taps enough to order a duplicate set, and we appreciate your feedback about the missing parts. It's great to know that you’re also enjoying the soap holder!
Thank you for choosing The Blue Space, and we look forward to assisting you with your next project.
Kind Regards,
The Blue Space Team
“We ordered a bathroom vanity from The Blue Space. The Blue Space kept us informed of the progress and was delivered within the expected timeframe. We unpacked the vanity within the 24hrs to check for any issues. The cupbard was exactly what we ordered and was sturdy and well made albeit a few scratches, chips and a waterproofing membrane breach. So we contacted The Blue Space via email straight away with photos and descriptions of the issues we found. The Blue Space assessed our concerns quickly and it was decided they’d send out a new unit with priority. We received our new unit within 2 weeks and this time it was in mint condition.
It was a pleasure dealing with them. We have also purchased other bathroom items and have found them to be good quality.
I gave a 4 star rating only because the vanity needed to be replaced, but otherwise their service was excellent from start to finish.
Thank you to The Blue Space for all your help support.”
Hi Nicole,
Thank you for your amazing 4-star review! We're so pleased we were able to resolve your issue to your satisfaction. We look forward to being a part of your next home improvement project.
Kind Regards,
The Blue Space Team
“I had an issue with my order because it was damaged during transit, but the team at The Blue Space, especially Ellie, were amazing. They sorted it out quickly, kept me updated, and offered great replacement options. The whole process was so easy, and their customer service was excellent. I’ll definitely shop with them again!”
Hi Luke,
Thank you for your amazing 4-star review!
We're so pleased you had a great shopping experience with The Blue Space and that Ellie and the team were able to resolve your issue. We look forward to being a part of your next home improvement project.
Kind Regards,
The Blue Space Team
“We renovated our whole house in Queensland using the blue space! Great delivery and ordering system and all our questions were answered and solved quickly from the support Team! Great prices!!!”
Hi Izabo,
Thank you for your amazing 4-star review!
We're so pleased you had a great shopping experience with The Blue Space. We look forward to being a part of your next home improvement project.
Kind Regards,
The Blue Space Team
Hi John,
Thank you for your amazing 4-star review!
We're so pleased you had a great shopping experience with The Blue Space. We look forward to being a part of your next home improvement project.
Kind Regards,
The Blue Space Team
Hi Clem,
Thank you for your amazing 4-star review!
We're so pleased you had a great shopping experience with The Blue Space. We look forward to being a part of your next home improvement project.
Kind Regards,
The Blue Space Team
Hi Julie,
Thank you for your amazing 4-star review!
We're so pleased you had a great shopping experience with The Blue Space and Melita was able to assist with the promo code discount. We look forward to being a part of your next home improvement project.
Kind Regards,
The Blue Space Team
Hi Daniel,
Thank you for your amazing 4-star review!
We regularly monitor market prices to ensure our website provides the most competitive prices through our Everyday Price Check Promise Guarantee. Many products are already significantly discounted from their RRP. We constantly check our prices to ensure you’re getting the best deal, so don’t hesitate to reach out if you have any questions or need further assistance with future orders.
We look forward to being a part of your next home improvement project.
Kind Regards,
The Blue Space Team
