“Returns have been challenging, as I had to wait around all day for a courier to show up. I was sent the wrong product and had to wait for a new product to be sent out which has delayed my renovations. I really like the products available on blue space but there are some areas that can be improved in regards to returns and even just a thank you credit for being sent the wrong product and having to muck around with emails and phone calls and chat bots and live chats.”
Hi Olivia,
Thank you for your feedback. We sincerely apologise for the challenges you encountered with your return and the delay in receiving the correct product. We understand how frustrating this can be, especially when you're in the midst of renovations.
I can see that the incorrect bottle trap you received was due to a supplier error with the labelling on the box. Our team promptly ordered a replacement, which was successfully delivered on 13/2.
When customers wish to return bulky or fragile items such as the concrete basin on your order - due to a change of mind, incorrect size, or otherwise - a courier must be used.
Your input about improving our returns process and acknowledging customers for their patience is invaluable. We are continually working on enhancing our services to provide a better experience for our customers.
If there's anything else we can assist you with, please reach out to support@thebluespace.com.au. We genuinely appreciate your support of our products and hope to serve you better in the future.
Kind Regards,
The Blue Space Team
“Advertised a product as being in stock which was not actually the case. Ordered very early January and it took 3 weeks to arrive whilst the Blue Space waited for the product to arrive from the supplier to them before on delivering it to me. The Blue space helped out by refunding the cost of postage but did not provide an update on this to us unless I chased it up.”
Hi Paul,
Thank you for your feedback. We apologise your order didn’t meet your delivery expectations.
At The Blue Space, we're proactive about delivery delays. With a Sydney warehouse brimming with stock and our dedicated delivery team, we dispatch thousands of products within 24 hours (Monday - Friday) from our In Stock range.
For items not in our stock, we depend on our supply partners to hold stock and dispatch within 48 hours. However, in recent times, even well-managed supply chains face shipping delays and stock shortages. Since most renovation products in Australia partly depend on overseas supplies, we advise placing your orders early to avoid renovation project delays.
If you need further assistance with your order, please reach out to support@thebluespace.com.au.
Kind Regards,
The Blue Space Team
“Many items on back order, should be clearly outlined before purchased. Even after purchase it was not communicated until I had already been waiting over a month. It has impacted our bathroom renovation timelines.”
Thank you for your feedback. We apologise your order didn’t meet your delivery expectations.
At The Blue Space, we're proactive about delivery delays. With a Sydney warehouse brimming with stock and our dedicated delivery team, we dispatch thousands of products within 24 hours (Monday - Friday) from our In-Stock range.
For items not in our stock, we depend on our supply partners to hold stock and dispatch within 48 hours. However, in recent times, even well-managed supply chains face shipping delays and stock shortages. Since most renovation products in Australia partly depend on overseas supplies, we advise placing your orders early to avoid renovation project delays.
If you need further assistance with your order, please reach out to support@thebluespace.com.au.
Kind Regards,
The Blue Space Team
Hi Caroline,
Thank you for your feedback. We apologise your order didn’t meet your delivery expectations. The two items on your order were “stocked by supplier” as listed on our website; dispatch lead time from our warehouse is 3-8 business days. Your order was dispatched one business day outside this lead time due to the Clark Round Single Towel Rail 300mm being on backorder with our supplier.
In future, if you need your items urgently, we recommend utilising our 'In Stock' filter when browsing for your products online. To explore our full range of 'In Stock' products, please visit the following link: https://www.thebluespace.com.au/collections/in-stock-fast-delivery
Kind Regards,
The Blue Space Team
Hi Lynne,
Thank you for your time on the phone earlier.
As discussed, we're incredibly sorry to see that you received your Dublin Back to Wall Rimless Toilet Seats damaged. We're currently working towards organising two replacement seats for you to be dispatched and underway for you as soon as possible.
We greatly appreciate your patience while we work towards rectifying this for you as soon as possible.
Kind Regards,
The Blue Space Team
“The experience i encountered with the first Customer Service person has made me decide to not recommend or use this company again.
If it wasn't for the second person i spoke to i would probably still be waiting for my order.She was very helpful and fixed the issue with the order”
Hi Kerry,
Thank you for your review and feedback!
I am sorry to hear about your experience and have tried to give you a call to discuss your order/experience further.
We look forward to hearing from you to discuss your recent experience with you further.
Kind Regards,
The Blue Space Team
“Products are good. Delivery was woeful.
XL Couriers were not contactable, gave no indication of delivery times. After hours of phoning, eventually an XL person answered and indicated they had returned a key component of the smart toilet system ( seat and electronics) to Blue Space inappropriately, and with great inconvenience during bathroom renovation by my builder. It took multiple calls to Blue Space to track down the item and Re dispatch.
Whilst Blue Space call-staff were very helpful on phone, promises made by were sometimes not followed through. However delivery issues too our home were the source of the problem.”
Hi David,
Thank you for your review and feedback!
I am sorry to hear about your experience and have tried to give you a call to discuss your experience further.
We have investigated the issues with our third party courier to ensure this does not happen again.
We greatly appreciate your ongoing patience and look forward to hearing from you.
Kind Regards,
The Blue Space Team
Hi Jackie,
Thank you for your review and feedback!
I am sorry to hear about your experience and have tried to give you a call to discuss your recent order with us.
We're also terribly sorry that your two Clark Round Robe Hooks in Brushed Nickel were on backorder and delayed your project. We'd love to offer you a $25.00 store credit for the inconvenience and delay this has caused you.
We look forward to hearing from you to discuss this further.
Kind Regards,
The Blue Space Team
“Placed an order on Tuesday expecting it to leave in 48 hours only to find out on Saturday they had no stock. It was eventually sent the following Wednesday and then Australia Post took 8 days to deliver. Their customer service let me down in not informing me they had no stock. Won't buy there again.”
Hi Glen,
Thank you for your feedback!
We just tried to call you and have sent you an email to further discuss your experience.
We look forward to hearing from you soon.
Kind Regards,
The Blue Space Team
Hi Nyssa,
Thank you for your feedback.
We're again terribly sorry that the wrong item was sent out to you.
As discussed on the phone, the correct item is currently in transit to you and you will be notified of the tracking details once the gift pack is heading your way.
We look forward to being a part of your next home improvement project.
Kind Regards,
The Blue Space Team
Hi Jing,
Thank you for your feedback.
We've organised for a replacement connector to be dispatched and heading your way today.
Please don't hesitate to reach out to our team on 1300 739 006 for any further assistance.
Kind Regards,
The Blue Space Team
“I have been rather disappointed with the service from Blue Space. They have made errors with my order. There is also a lack of communication between Blue Space & their delivery drivers.I would probably not use them again.”
Hi Jacqueline,
Thank you for your feedback.
It was lovely chatting with you earlier, and we're again terribly sorry for the experience you've had, as we strive toward providing our customers with a seamless service.
As discussed, a $30.00 gift voucher has been issued to put towards your next home improvement project.
Kind Regards,
The Blue Space Team
Hi Robert,
Thank you for your review and feedback!
We're so sorry to hear about the experience you've had with your recent order.
We have organised your replacement fixing kits to be dispatched and heading your way as soon as possible!
Kind Regards,
The Blue Space Team
Hi Rachelle,
It was lovely chatting with you earlier!
We're so sorry to hear you're not happy with your recently purchased Abey Gareth Ashton Park Avenue Wall Top Assemblies Chrome. We'll be in further touch with you shortly to advise of the perfect replacement product for you.
Kind Regards,
The Blue Space Team
“Lead time offered far from reality.
Our delivery never arrived initially. I had to follow up with blue space asking about it.
All sorted in the end, but not a smooth enjoyable purchase process.
For us, last time.”
Hi Kim,
Thank you for your review and feedback!
I have just left you a voicemail and sent an email to further discuss the recent experience you've had with us.
Please feel free to contact us on 02 9674 1000.
Kind Regards,
The Blue Space Team
“We ordered a small vanity in August and all appeared to go well until it turned up - the wrong colour. no biggie - mistakes happen but...it took nearly 2 months to get a replacement. about 10 phonecalls, an online chat that went nowhere and some 30 plus emails the replacement just arrived. no tracking details etc. Sending back the incorrect one took about 10 emails and more phonecalls in itself and eventually some guy just turned up with no warning and not even a consignment note or sticker for the packaging. Whilst the support staff were pleasant they really had no idea what was going on and kept making excuses about how the 3rd party supplier and couriers had made mistakes, lost the order, weren't responding etc. What really infuriated me was the ongoing gushy emails telling me how beautiful my vanity was - with little ability to just sort it out and send the correct one. Subsequent to my original review I had a phone all from the customer service manager. She was very apologetic and could see via the records the absolute shambles that had occurred with my order. She offered (and I accepted) a partial refund on the original price. Hopefully The Blue Space uses my experience as a learning opportunity and if they keep their word, this doesn’t happen to another customer.”
Hi Amelia,
It was really nice talking to you yesterday.
We pride ourselves on our customer service so we are so sorry you had this experience with us and appreciate your patience with the unusual COVID challenges we experienced last month.
Your feedback has been a good learning lesson for our team on how we can manage these communication challenges better if lockdown restrictions come back, and also helped us review the delivery service we provide in your area.
Much appreciated!
Kind Regards,
The Blue Space
Hi Beng,
Thank you for your review and feedback!
We have tried to contact you and have left you a voice mail.
We appreciate your patience and are so sorry for the delay. Our suppliers and our warehouse has been working with reduced staff to meet current public health restrictions and the lockdown had caused a high volume of orders which we are working to dispatch ASAP.
We apologies for any inconvenience caused and thank you for your understanding.
Please feel free to reach out on 02 9674 1000 at any time, we are happy to help!
Kind Regards,
The Blue Space
Hi Juliana,
Thank you for your review and feedback!
We have just tried to contact you and have left you a voice mail and email.
We apologise for the delay with your door handles and any inconvenience caused, please contact our team directly at any time on (02) 9674 1000, we are here to help!
We look forward to hearing from you.
Kind Regards,
The Blue Space
Hi Xun and Ian,
Thank you for your time on the phone this morning.
I am so sorry about the delay with your order! After investigating I can see your product had gone on backorder and this was then missed in our notification system. To apologise for the delay we have sent you a separate email offering a partial refund.
We will keep a very close eye on your custom vanity and get this one to you ASAP.
