Hi Alex,
Thank you for your review and feedback!
I have tried to give you a call to discuss this with you and have further sent you an email.
We greatly appreciate your ongoing support and look forward to hearing from you.
Kind Regards,
The Blue Space Team
“When you buy express shipping and the product arrives on time but without the required fixings, it ruins the experience. Every time I order there are issues. Never again.”
Hi Damon,
Thank you for your review and feedback!
I am sorry to hear about your experience and have tried to give you a call to discuss this with you further.
We'd be more than happy to provide you with a complete refund for the inconvenience this has caused you.
We greatly appreciate your ongoing support and look forward to hearing from you.
Kind Regards,
The Blue Space Team
Hi Karl,
Thank you for your feedback!
We just tried to call you and have sent you an email to further discuss your experience.
Australia Post are currently experiencing significant delays. Please accept our apologies and rest assured that Aus Post is doing everything possible to get it to you ASAP.
We look forward to hearing from you!
Kind Regards,
The Blue Space Team
“Very poor service. Promised item would be shipped in 24hrs and did not have items in stock. Had to pay my electrican again to come to site. Very disappointing and would look at another supplier first if comparing the same or similar products. The reason I went with The Blue Space was postage guarantee in short turn around time. Your products were dearer than your competitors. Very let down”
Hi Geoffrey,
Thank you for your review and feedback!
We have tried to call you and have sent an email to have this rectified for you ASAP.
Thank you for your ongoing patience and we apologies for any delay this has caused.
Kind Regards,
The Blue Space Team
“Products are good, staff are helpful but processing and delivery is terrible. Always takes weeks longer than indicated and they won’t split a shipment if part order is in stock. They also don’t advise if product is back ordered so you can substitute”
Hi Holly,
Thank you for your review and feedback!
We're so sorry to hear about the experience you've had with your recent order, for the Zanda Triad Round Slimline Single Cylinder Deadbolt Brushed Nickel.
We have just tried calling you and have also sent a separate email to further discuss this with you.
We look forward to hearing from you soon!
Kind Regards,
The Blue Space Team
Hi Penny,
Thank you for your feedback.
We're terribly sorry that your selection has been delayed while in transit.
As discussed, we've successfully arranged for a replacement product to be dispatched and heading your way using Express Post.
Please reach out to our team on 1300 739 006 if we can assist you with anything further in the lead up to your delivery.
Kind Regards,
The Blue Space Team
“Photos colours do not reflect real life, customer service no help in advising or exchanging. Spend thousands and still no interest in helping fix the problem…”
Hi Vaughn,
It was lovely chatting with you earlier.
Thank you for your feedback and we're terribly sorry your Momo Handles Ona Lip Pull Handle Brushed Grey didn't match your previously purchased Phoenix Gun Metal products as you hoped.
A replacement product has been organised and we hope it suits your home nicely.
Kind Regards,
The Blue Space Team
“I bought a vanity and shaving cabinet. to my disappointment i wasn't provided with any screws to mount them and the order didn't include those stickers to cover the screw heads.
Just a little touch that was expected but changed my experience from a positive to a negative.”
Hi Rez,
Thank you for your review and feedback!
We're so sorry to hear about the experience you've had with your recent order and would love to discuss this with you further.
We have just tried calling you and have also sent a separate email.
We look forward to hearing from you soon!
Kind Regards,
The Blue Space Team
Hi Marc,
Thank you for your review and feedback!
We're so sorry to hear about the experience you've had with your recent order, for the Bastow Federation Exposed Floor Entry Bath/Shower Set in Matte Black with Porcelain Levers.
We have just tried calling you and have also sent a separate email to further discuss this with you.
We look forward to hearing from you soon!
Kind Regards,
The Blue Space Team
“No communication regarding product availability or supply. Received order in two separate parcels instead of one. I had to continuously chase you for answers.”
Hi Nichole,
Thank you for your review and feedback!
We're so sorry to hear about the experience you've had with your recent order, for the two Delf 86 Single Pull Handle Oblong 450mm Stainless Steel.
We have just tried calling you and have also sent a separate email to further discuss this with you.
We look forward to hearing from you soon!
Kind Regards,
The Blue Space Team
Hi Amanda,
It was lovely chatting with you earlier!
Your replacement products will be dispatched and heading your way in no time, we apologise for the delay and inconvenience in getting your original order to you.
Kind Regards,
The Blue Space Team
“Unfortunately my experience with The Blue Space has not been positive. The item I ordered did not come with any fittings. It took a while to get this reported (I called and was asked to send an email). I am now told that the manufacturer will contact me. Which has still not happened after nearly 2 weeks. I don’t understand why I can’t just return the item to the Blue Space for a refund or a replacement, why do I have to deal with the manufacturer? I was happy to support a smaller online retailer but I think I will just go back to Bunnings after this. TBS - you need to step up your game.”
Hi Abhi,
Thank you for your review and feedback!
I have just left you a voicemail and sent an email to let you know a replacement product has been organised and will be sent to you ASAP.
I apologise for the delay and appreciate your ongoing patience.
Please feel free to contact us on 02 9674 1000.
Kind Regards,
The Blue Space Team
“Terrible experience. Got this review email before my products. Still waiting after 9 weeks for my product to arrive after they sent the wrong one. I wouldn’t use these guys again if you’re renovating or building. Go direct to the company, I wish I had. Can’t comment on the product as I haven’t seen them yet. Disaster”
Hi Sarah,
Thank you for your review and feedback!
We're so sorry to hear you are yet to receive your lovely Momo Handles Dallas D Handle Matt Black 224mm.
I have just left you a voicemail and have also sent a separate email.
We look forward to hearing from you soon!
Kind Regards,
The Blue Space Team
“I ordered some kitchen cabinet handles. They arrived all scratched. I contacted customer service and was sent replacement. Unfortunately they also arrived all scratched. I was hoping to purchase more handles, but after this experience won't be purchasing from Blue Space at all.”
Hi Carly,
Thank you for your review and feedback!
We're so sorry to hear you've received your lovely Momo Handles Dallas D Handle Matte White 128mm damaged.
We have just tried calling you and have also sent a separate email to have this fixed up for you as soon as possible.
We look forward to hearing from you soon!
Kind Regards,
The Blue Space Team
Hi Victoria,
Thank you for your feedback.
We appreciate you bringing this to our attention, we can see you were still subscribed in our system and we have now unsubscribed you from our list so you will no longer receive any further communication from us.
If we can help with anything else please contact us directly on 02 9674 1000 at any time.
All the best with your renovation!
Kind Regards,
The Blue Space Team
“On enquiring about the product I clarificated if this product was aluminium, plastic or solid brass as I only wanted to buy solid brass items. I was informed that the items were brass. Based on this information I placed my order.
When the items arrived and my plumber was installing them I was informed they are not brass at all. They are a mix between Aluminium and Plastic. I feel very disappointed with the item as it does not match what I was told on the phone.”
Hi Tracy,
Thank you for your review and feedback, we are sorry to hear about your toilet roll holder and want to have this fixed up for you ASAP!
We have just tried calling you and have also sent a separate email.
We look forward to hearing from you soon.
Kind Regards,
The Blue Space Team
Hi Prakash,
Thank you for taking the time to leave your feedback!
I am sorry to hear you have had some delays with your items. I can see they have been delivered for you today as per your tracking details.
I apologise for the inconvenience, Australia Post has been struggling with the current demand which has pushed the expected lead times out on some orders by a significant amount.
We appreciate your patience and please reach out if you have any questions.
Kind Regards,
Emily
“I have been sent the wrong package (meant for another customer) and now being told that the items that I have ordered are out of stock and not available until the end of the month.
I have asked repeatedly about how this could happen and what happened to my original order and had no response, nor any effort to rectify or pick up the order that was delivered to me by mistake.
I understand that there are supply problems, but these are basic customer service issues that could have been handled much better. A terrible experience all round.”
Hi Malcolm,
Thank you for your review and feedback, we are sorry to hear about your experience and want to have this fixed up for you ASAP!
We have left a voice mail on your phone and sent a separate email requesting some further information.
We look forward to hearing from you soon.
Thank you for your patience!
The Blue Space Team
