The Flower Shops Network Reviews

Name: The Flower Shops Network
Address: 367 Winchester Rd, Southampton, United Kingdom
Rating: 3.92

3.9 Rating 571 Reviews

71 %

of reviewers recommend The Flower Shops Network

Company Reviews

Questions

Metrics

3.9

Based on 571 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 83%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Visit Website

Phone:

020 3808 3818

Email:

contact@theflowershops.co.uk

Location:

367 Winchester Rd,
Southampton
United Kingdom
SO16 7DJ

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Had exactly what I was looking for. Able to deliver same/next day”

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Posted 2 years ago

“Very impressed with the speed of delivery and quality of the product”

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Posted 2 years ago

“Excellent service. Beautiful flowers.”

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Posted 2 years ago

“Quick and easy with a good selection and reasonable prices”

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Posted 2 years ago

“I ordered first thing for a same day deliver and the flowers were delivered by lunchtime. Great communication advising me of receipt of order, then time slot and finally that they had been delivered. Recipient was absolutely delighted with the quality of presentation of the flowers. Would thoroughly recommend.”

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Posted 2 years ago

“Excellent service, thank you very much”

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Posted 2 years ago

“Fast delivery flowers were beautiful.”

The Flower Shops Network 5 star review on 25th January 2023

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Posted 2 years ago

“Excellent service and the flowers were amazing”

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Posted 2 years ago

“I ordered flowers back on the 10th January which never materialised. Phoned customer services for a refund which they said they would process but no refund either. Not happy at all. AVOID!”

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Posted 2 years ago

Hello and thank you for sharing your feedback, I will be contacting you privately over this matter and hope to provide a solution today. Customer Service Team

Posted 2 years ago

“The flowers we’re exactly as shown in the brochure and we’re beautiful delivery time excellent thank you”

The Flower Shops Network 5 star review on 24th January 2023

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Posted 2 years ago

“Lovely, fresh, and reasonably priced flowers. Prompt delivery.”

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Posted 2 years ago

“The recipient was very pleased with the delivery, and good quality flowers. Ordered at lunchtime and delivered that afternoon I was delighted with the service.”

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Posted 2 years ago

“Very good!!”

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Posted 2 years ago

“Beautiful flowers delivered on time easy web site lots of choice”

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Posted 2 years ago

“Thanks, Alistair for the friendly, professional assistance. Made a phone call from Oz at 11am, flowers were delivered in 2 hours. Beautiful flowers, fantastic service. Thanks again, Diane”

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Posted 2 years ago

“Considering these flowers where purchased buy my husband for his secret lover I think it deserves 1*”

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Posted 2 years ago

Please understand that you were not responsible for the customer's personal situation. We strive to provide excellent service and quality products to all our customers.

Posted 2 years ago

“Just a quick message of extreme gratitude! I ordered flowers from you at 938 am and they where delivered at about 1pm. The arrangement was beautiful and flowers where exactly as I’d hoped. I’ve not used your business before but would again and would highly recommend. Thank you. Jane”

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Posted 2 years ago

“The bouquet I ordered was bright, colourful, full and looked gorgeous. This is not what I received at my door at all. Of a completely yellow and white bouquet, I received 4 yellow flowers and 2 white ones and the rest was cheap green filler plants/flowers and at most I’d have paid £20-25 for it. I spent £52 on the sunshine bouquet and am so disappointed with the flowers I received and have had to give as a birthday gift. Completely unimpressed and will not be ordering again from here.”

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Posted 2 years ago

Thank you for sharing your feedback today, we have reached out to you privately in response to your order and flowers that were delivered. I would like to apologize for the appearance of the bouquet, sometimes -as stated on our website and via email- substitutions may have to be made, that being said we also try to keep the appearance of the bouquet similar to the picture advertised on our site. In this case I believe substitutions were made which did alter the appearance. For this we do apologize that they were not the flowers you expected.

Posted 2 years ago

“The delivery was prompt and timely”

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Posted 2 years ago

Hello, unfortunately the delivery could not be carried our due to the flowers not being "taken possession of". Further to our telephone conversation, your account has been refunded and no charge made for the making up, and delivery of the flowers

Posted 2 years ago

“Bouquet brought for my best friends 60th, received an email saying they had been delivered at 1658, despite them being in all day, nothing was delivered. This was on a Saturday and have emailed you, but I do appreciate your not open on Sunday. I am hopeful of a happy outcome”

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Posted 2 years ago

Hello and thank you for bringing this delivery error to our attention, following our conversations with yourselves and our florist partner in the area we shall be rectifying the situation and redelivering the flowers. Regards, Customer Care Team

Posted 2 years ago

The Flower Shops Network is rated 3.9 based on 571 reviews