The Nappy Lady Ltd Reviews

Name: The Nappy Lady Ltd
Address: Unit C, Linsford Business Park, Linsford Lane, Mytchett, Surrey
Rating: 4.85

4.9 Rating 255 Reviews

97 %

of reviewers recommend The Nappy Lady Ltd

4.9

Based on 255 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

1252 372266

Email:

advice@thenappylady.co.uk

Location:

Unit C, Linsford Business Park,
Linsford Lane,
Mytchett
Surrey
GU16 6DL

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The Nappy Lady Ltd 5 star review on 9th October 2023

Erin Penfound

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Fab products delivered quickly, definitely recommend buying from the nappy lady.”

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Posted 1 year ago

Thank you! Your review has made my day! Wendy

Posted 1 year ago

“Very efficient and fast delivery. Helpful customer service.”

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Posted 1 year ago

You are very welcome. Wendy The Nappy Lady

Posted 1 year ago

“Hi i just got the delivery and need wash first. Then i will do short review .The shipping was great tracking and all. THANKS Dan P”

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Posted 1 year ago

I'm delighted to hear your order has arrived safely with you.

Posted 1 year ago

“I am really happy to support a small, family business but I am not so sure about the products I have bought: the motherease Sandy’s dry nappies and air wraps. The small size nappy is advertised as for 10-20lbs, my daughter is 13lbs and the nappies leave red marks around her stomach and legs. Same for the air wraps, medium is advertised as being for 10-20lbs and these also leave red marks on her. Before first use I washed all the nappies twice as instructed and now I can’t exchange them because of that.”

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Posted 1 year ago

Hi Rasheeda, Yes your little one is definitely in the right size nappies. It sounds like you need the fit tweaked a little. Please drop us an email with some photos of your little one in the nappies and we'll help you get the fit spot on. advice@thenappylady.co.uk Wendy

Posted 1 year ago

“My baby isn’t due for a few more weeks yet, so I’ve not had a chance to test the actual products but the information on the website was useful, my queries were answered quickly and the ordering and delivery experience was great. Would recommend.”

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Posted 1 year ago

Thank you for your wonderful feedback. If you need any help once little one is here please do not hesitate to drop me an email. Wendy The Nappy Lady

Posted 1 year ago

“Excellent service in my purchase of a “my carry potty” for my Grandson. Arrived on time and a good price. Thank you”

Helpful Report

Posted 1 year ago

You're welcome. I hope potty training is going well. Wendy The Nappy Lady

Posted 1 year ago

“The Nappy Lady is helpful & informative. They stock the widest range of nappies I was able to find & provided excellent customer service & a prompt delivery”

Helpful Report

Posted 1 year ago

It's my pleasure to help families on their nappy journey. If you need any help please do not hesitate to ask. Wendy The Nappy Lady

Posted 1 year ago

“Great advice for a novice to cloth nappies!! A good selection of nappies too”

Helpful Report

Posted 1 year ago

I'm delighted you're pleased with your order and our service. If I can help in any further way please don't hesitate to let me know. Wendy The Nappy Lady

Posted 1 year ago

“Great selection of products and super fast delivery!”

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Posted 1 year ago

“The Nappy Lady Ltd has educated me to choose the best type of nappy that works for us. Their description of the nappy, how to clean, how to use and what to do is phenomenal and I'm just happy I found them.”

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Posted 1 year ago

“I have so greatly appreciated the advice given from the Nappy Lady (Sarah replied to my emails). It has been invaluable for helping choose the right nappies for my baby. It’s so good to be able to get personalised advice and I’ve ended up with night and day nappies to suit my baby’s size, needs and habits. Thank you so much!”

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Posted 1 year ago

“Super fast delivery. Great quality items.”

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Posted 1 year ago

“Ordered terry towelins, muslins, nappi nippas and paperliners - delivery came quickly and happy wth the quality of the bits and bobs. Follow up emails about best folding methods etc have been very useful and online guides really helpful to get to grips with how to use reuseable nappies”

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Posted 1 year ago

“Bought some Terry squares and nappy nippy pins to go with wraps I already own. The squares are so soft and excellent quality. They have kept my daughter dry and there’s no sign of any nappy rash so they seem to be working. The pins are a little fiddly - I think I just need to practice. They’re much better than a safety pin though!! I’ll be buying some new wraps from the nappy lady next.”

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Posted 1 year ago

“Great products. As described and sized.”

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Posted 1 year ago

“Easy to order. Item ss described & packaged in environmentally friendly packaging. Received item promptly. Very happy with service. Thanks”

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Posted 1 year ago

“Quality good and arrived fairly quickly.”

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Posted 1 year ago

“Great communication and prompt shipping/ delivery”

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Posted 1 year ago

“Great website to purchase reusable nappies and all the accessories. TNL provide very helpful guides on each brand of nappy to make it easier to make an informed choice before purchasing. They were very quick on dispatch and also have a Facebook community which assist with questions on fit issues etc. Very happy we found TNL for our cloth nappy journey.”

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Posted 1 year ago

“Great product and great service. Website easy to navigate, and item delivered quickly, thankyou.”

Helpful Report

Posted 1 year ago

The Nappy Lady Ltd is rated 4.9 based on 255 reviews