Thread The Word Reviews

Name: Thread The Word
Address: 43, Lakeside Avenue, 43, Lakeside Avenue, Reservoir
Rating: 4.90

4.9 Rating 2,074 Reviews

98 %

of reviewers recommend Thread The Word

4.9

Based on 2,074 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

About Thread The Word:

Hi there, we’re Thread The Word!

We’re an Australian business located in Melbourne and dedicated to creating beautiful, personalised blankets. All of our blankets are an order of one and knitted just for you.

We are very passionate about making all of our products in Australia. We have been producing personalised gifts for over 10 years in the photo industry.

Our blankets are knitted from 100% combed cotton. Combed cotton is super soft and we do not use any harmful chemicals so they are perfectly safe for babies and children.

We hope you love your blanket as much as we loved creating it!

Visit Website

Phone:

1300 086 238

Email:

hello@threadtheword.com

Location:

43, Lakeside Avenue,
43, Lakeside Avenue
Reservoir
3073

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Thread The Word 5 star review on 13th January 2026

486

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I purchased Christmas stockings for my family and the stitching quality was quite poor unfortunately.”

Helpful Report

(Reservoir, 3073) - Posted 1 month ago

“Hi, unfortunately I had a negative experience with this company as a repeat customer. Their order form provides a box to insert details of an order if it is a gift and to be shipped to a different address than the billing address. My order erroneously was delivered to my address and not the gift recipient. Despite this, there was no offer to rectify the situation, and I had to be out of pocket to repost the item. Disappointing customer service.”

Helpful Report

(Reservoir, 3073) - Posted 5 months ago

“I ordered the signature personalised blanket with arctic blue and eggshell. The online representation of the arctic blue is not a true reflection of the final product in blanket form. It is a bright sky blue. Thread the word have confirmed what i already know, that colours can appear different on screen however this is so different their representation is inaccurate and misleading. The colours are not even similar. Will be ordering elsewhere for a blanket to match the colours i need as I am not happy with purchase. If ordering, best to get them to send a photo of the thread colours, which they did after my complaint and it is clearly a bright blue not a muted blue as per their online sample”

Helpful Report

Posted 10 months ago

“Sorry cannot review yet, as I am still waiting for the blanket hopefully arr soon”

Helpful Report

(Reservoir, 3073) - Posted 10 months ago

“As per stocking review”

Helpful Report

(Reservoir, 3073) - Posted 1 year ago

“No idea what your product is like. Has taken over a month due to shipping problems. I understand it isnt your fault, but when raised it has taken over 2 weeks to get a resolution and in that time I had to get another gift and no longer get need your product. Instead of asking me about it, your team has just put the order thru again. I would have asked for either a blank blanket or one w a different name. I wasn't given an option”

Helpful Report

(Reservoir, 3073) - Posted 1 year ago

“Product was good but be careful. After purchase, you will get inundated with marketing emails. There were so many that I contacted them requesting them to stop. To their credit the emails stopped but they didnt seem to care for the polite constructive comment I provided.”

Helpful Report

(Reservoir, 3073) - Posted 1 year ago

“You sent my gift to me, after I rang to ensure it would go straight to my son and DIL’s house! They live 90mins from us, and I have trouble driving that distance…..I was very upset, as our premature grandson, needs heating up in himidicribs, and needed this little blanket…..”

Helpful Report

Posted 1 year ago

“I was disappointed it was not the large dots. I had rung to check that it was the same as one given to my daughter 12 months ago and was told it was but that wasn’t true when it arrived”

Helpful Report

Posted 1 year ago

“I received my beautiful blanket and all I wanted was a name on it but got a blanket with dates and weight etc that are not related to my granddaughter. So I can’t use the blanket”

Helpful Report

Posted 1 year ago

“The knitted blanket wording was very pixelated and blurry. When I contacted customer service I was told this was normal - perhaps worth mentioning in the product description as the preview was flawless. I would not have purchased if I had of known it was “normal” for the writing to be incredibly blurry”

Helpful Report

Posted 2 years ago

Hi Nina, Our blankets are knitted with 100% cotton, we use no ink or harmful chemicals. Yes are pixilated, this is because there are only around 350 pixels along with the width of a blanket, however they are not blurry. Blurry is what happens when you take a photo while your hand is shaking. Please add a photo of your blanket here so we can see what your blanket looks like. FYI We knit our blankets with 100% cotton yarn so they are as natual as they come. There is no printing process involved. If you want a 'smooth' blanket you need buy a printed blanket. Would you want your baby in a blanket printed with inks? If your not satisfied with our product we can provide a full refund. Please email our team and we will arrange a return label. thank you Peter

Posted 2 years ago

“Sorry but am not happy as we have received the incorrect order with some other babies name on it. Currently trying to sort with you all. Please see the photos as requested that I emailed through to your company this afternoon of what we received with wrong baby name as on original invoice. Please can you organise for this to be sorted. Thankyou. Esther”

Helpful Report

Posted 2 years ago

“I haven't received the blanket as yet ? Do I can’t really do a review as yet”

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Posted 2 years ago

“Ordered and paid for this product 5TH April, hasn't arrived as to date 24th April.”

Helpful Report

Posted 2 years ago

“I have not received my item”

Helpful Report

Posted 2 years ago

“Unfortunately I wasn’t happy with the blanket I brought. I have brought many but this one I’m just not happy with the quality”

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Posted 3 years ago

Hi Alicia, Can we ask what you were not happy with so we can fix it? thank you

Posted 3 years ago

Thread The Word is rated 4.9 based on 2,074 reviews