Total Cards Reviews

Name: Total Cards
Address: 6 Maple Way, Durham Way South, Newton Aycliffe, County Durham
Rating: 4.83

4.8 Rating 2,865 Reviews

96 %

of reviewers recommend Total Cards

About Total Cards:

We're the Cheapest and most Reliable TCG Store online specialising in all major games. We stock Thousands of products from Pokemon, Magic the Gathering, Yu-Gi-Oh!, Cardfight Vanguard, Weiss Schwarz, Dragon Ball Super, Dungeons & Dragons and much more! We also stock the very best in card protection, board games, video games and comic books!

We have reviews from customers who we've helped save money and deliver the very best service! With years of experience, and millions of cards sold we're the highest-rated and trusted place for all your TCG supplies.

With Free delivery for UK customers on orders over £20, reward points on every order, epic giveaways running every week, and our very own rewarding affiliate program, it is no wonder that we have amassed a following of awesome customers who trust us to deliver the highest quality service, order after order!

Cheapest Prices
We won't be beat on price! We are dedicated to being the cheapest retailer for all of your favourite gaming items and products! If you find another retailer that has us beat, then just let us know and we'll do our best to price match!

Comprehensive Support
We offer round-the-clock support on our site and social media profiles for any customer queries and questions! Our dedicated support team are super passionate about what we stock and always want to give you the 5* service that you deserve!

Massive Range
With Thousands of products on our site, our Product team are always working hard to ensure that we have the latest product with enough stock to go around! If we don't have what you're after, just drop us a message through our support or social media channels and we'll do our best to get what you're looking for!

Visit Website

Phone:

03335770094

Email:

support@totalcards.net

Location:

6 Maple Way,
Durham Way South,
Newton Aycliffe
County Durham
DL56BF

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Total Cards 5 star review on 13th June 2025

112

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Lovely staff great atmosphere and very helpful people”

Helpful Report

Posted 4 months ago

Hi there, Thank you so much for your lovely 5-star review! We're delighted to hear that you had a great experience with our staff and enjoyed the atmosphere in our store. Your kind words about our team being helpful truly mean a lot to us! We can’t wait to welcome you back soon! Thanks for choosing Total Cards! 😊

Posted 4 months ago

“Excellent communication and updates on order. Delivered in perfect condition and on time. Thank you very much”

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Posted 4 months ago

Hi Hannah, Thank you so much for your fantastic 5-star review! We're delighted to hear that you appreciated our communication and timely updates on your order. It's great to know that your items arrived in perfect condition as well. Your kind words truly inspire our team to keep up the great work! We can't wait to serve you again in the future! Thanks for choosing Total Cards! 😊

Posted 4 months ago

“Excellent products, Great quality and Amazing Customer Service!”

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Posted 4 months ago

Hi there, Thank you for the amazing 5-star review! We're thrilled to hear that you enjoyed our excellent products and experienced great quality along with amazing customer service. Your kind words truly motivate our team to keep delivering the best! We can’t wait to have the pleasure of serving you again! Thanks for choosing Total Cards! 😊

Posted 4 months ago

“Not had it yet 🫠 ordered it and wasn’t told it was a preorder till after payment. Then had to chase it a few times this month because you aren’t told when it’s being released.”

Helpful Report

Posted 4 months ago

Hi Mary Thank you for your review. We sincerely apologise for any confusion regarding the pre-order status of this item. While the pre-order status has been displayed on the product page since it was listed, we understand how this detail might have been overlooked at a quick glance. I can see that the team previously informed you this was part of a January release. Unfortunately, the supplier for this item only provides estimated delivery months rather than specific dates. Our records show that your order was shipped on the 12th and delivered to your safe place on the 15th. You should have received an email with the tracking details, but if not, please contact our support team, who will be happy to resend this information. We apologise once again for any delays and for the lack of clear communication regarding the pre-order status. We appreciate your feedback and will use it to improve our processes to better serve our customers in the future. Thank you for your understanding, and we hope you’ll give us another opportunity to provide you with the 5-star experience we strive to deliver to all our customers. Kind Regards Ryan

Posted 4 months ago

“Ok but was delayed delivery”

Helpful Report

Posted 4 months ago

Hi Iona, I’m really sorry to hear that your order hasn’t arrived as expected. I completely understand how frustrating it is to be told an item has been delivered when it hasn’t reached you. Delivery issues can sometimes occur, and we are currently investigating the situation to ensure it gets resolved as quickly as possible. Your experience is important to us, and we appreciate you bringing this to our attention. Please don’t hesitate to reach out to our customer service team so we can assist you further. We want to make things right and regain your trust. Thank you for your understanding. Kind Regards, Ryan

Posted 4 months ago

“I was satisfied with the quality of the cards received, some of which were described quite modestly as I thought they were perfect. The protection and care taken during shipping process was also impressive.”

Helpful Report

Posted 4 months ago

Hi Rhys, Thank you for the wonderful 5-star review! We're thrilled to hear that you were satisfied with the quality of the cards and found them to be perfect. It's great to know that the care we put into the shipping process impressed you as well. Your feedback really motivates us to keep putting in our best effort! We can’t wait to have the pleasure of serving you again! Thanks for choosing Total Cards! 😊

Posted 4 months ago

“very good and fast well pakaged”

Helpful Report

Posted 4 months ago

Hi there, Thank you for the outstanding 5-star review! We’re thrilled to hear that you found our service very good and fast, along with well-packaged items. Your positive feedback means a lot to us! We look forward to serving you again soon! Thanks for choosing Total Cards! 😊

Posted 4 months ago

“The Christmas present for my grandson has never arrived. It was ordered at mid December, I chased it in early January and was told it would be delivered soon but it has never arrived. Do not order from this company.”

Helpful Report

Posted 4 months ago

Hi Penny, I’m truly sorry to hear that your grandson's Christmas present hasn't arrived. We appreciate you taking the time to share your experience, and I completely understand your frustration given the circumstances. We strive to ensure timely deliveries, especially during the busy holiday season, but unforeseen delays can occasionally happen. Please rest assured that we are actively working to resolve these issues with our suppliers to prevent similar situations in the future. I apologise for the lack of communication regarding your order. Your feedback about improving updates is valuable, and we are reviewing our processes to enhance our customer experience. If there's anything we can do to assist you further, please reach out to our customer service team. Your satisfaction is important to us, and we hope to have the opportunity to serve you better in the future. Thank you for your understanding. Kind Regards, Ryan

Posted 4 months ago

“Yes I'm another customer who placed a pre order that waited two months, missed out on a major Xmas present and ended up cancelling the order. This is the second time a pre order has not been delivered. Other sites have the item in stock. They probably raise revenue through orders they can not fulfill. Never order a pre order item. Disappointed their email didn't even apologise when they said they were processing a refund. Emailed them a month ago simply saying "The moment they arrive, we will ensure they are shipped out to you as quickly as possible." Do they ever arrive one wonders. Do not use.”

Helpful Report

Posted 5 months ago

Hi there, Thank you for taking the time to leave a review here. We genuinely appreciate your feedback and are truly sorry that your experience with this pre-order did not meet expectations. Providing excellent service is our priority, and we are working diligently to improve this process for future orders. I’d like to address a few of the points you raised. As a retailer, we rely on our suppliers for stock, and in this instance, we were initially promised delivery within the first two weeks of December. Unfortunately, this did not happen, and we sincerely apologise for the delay. While it may not have been apparent, we were working daily to get updated information from our suppliers. However, they did not provide us with a confirmed timeline, leaving us unable to give you precise updates. This situation was truly beyond our control, and for that, I am deeply sorry. Regarding delays, we include a disclaimer in our Terms and Conditions to set clear expectations: "During the order process, we will display an estimated shipping timeframe from the date that you place your order (or a date for pre-order products). Shipping dates are estimates only and cannot be guaranteed. We will let you know if there are any problems with your delivery but cannot be responsible for any delays outside of our control." The full details are available here: Terms and Conditions. Additionally, on our delivery page, we highlight that: "While we're dedicated to making every effort to meet the indicated delivery times, it's essential to recognize that there can be factors beyond our control. Please rest assured that we're fully committed to ensuring your order reaches you as swiftly as possible." We understand that reading terms and conditions isn’t ideal, but they help set expectations around pre-orders and delays. Regarding the email about your refund, I apologise that it didn’t include an apology. We are reviewing our messaging to enhance clarity and ensure our customers feel valued throughout their experience. We hope you’ll reconsider ordering from us in the future, as we are committed to making the necessary improvements to deliver a better experience. Thank you for your understanding. Kind Regards, Ryan

Posted 4 months ago

“Everything was great, very swift delivery.”

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Posted 5 months ago

Hi there, Thank you for the fantastic 5-star review! We're delighted to hear that everything went smoothly and that you enjoyed our swift delivery. Your satisfaction is our top priority, and it’s wonderful to know we met your expectations! We look forward to serving you again soon! Thanks for choosing Total Cards! 😊

Posted 4 months ago

“Great prices, fast shipping, & free sweets!”

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Posted 5 months ago

Hi Robert, Thank you for the amazing 5-star review! We’re so glad to hear that you love our prices and fast shipping. And who doesn’t enjoy a sweet treat? It’s our little way of saying thank you! We appreciate your support and look forward to serving you again soon! Thanks for choosing Total Cards! 😊

Posted 4 months ago

“Excellent company, for quick reply.”

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Posted 5 months ago

Hi Mr, Thank you for the excellent 5-star review! We're thrilled to hear that you appreciate our quick replies. Providing top-notch customer service is our priority, and it’s gratifying to know we hit the mark for you. We can’t wait to assist you again in the future! Thanks for choosing Total Cards! 😊

Posted 4 months ago

“Very good website with a massive amount of different things. I have been browsing for Pokemon cards across loads of websites and Total Cards has the best cards and cheapest prices. Also, if you need any help you actually get good answers, not just some bot. I would highly recommend this website.”

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Posted 5 months ago

Hi Theo, Thank you for the outstanding 5-star review! We’re thrilled to hear that you found our selection of Pokémon cards impressive and our prices unbeatable. It’s great to know that our customer support has made a positive impact on your experience as well. Your recommendation means a lot to us, and we can't wait to welcome you back for more card-hunting adventures! Thanks for choosing Total Cards! 😊

Posted 4 months ago

“Great prices and great service, would highly recommend!”

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Posted 5 months ago

Hi Elliot, Thank you for the fantastic 5-star review! We're so pleased to hear that you found our prices great and our service top-notch. Your recommendation means a lot to us, and we’re dedicated to providing the best experience for our customers. We truly appreciate your support and can't wait to assist you again soon! Thanks for choosing Total Cards! 😊

Posted 4 months ago

“super fast shipping, great customer service, very pleased”

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Posted 5 months ago

Hi there, Thank you for the stellar 5-star review! We're so glad to hear that you experienced super fast shipping and great customer service. Your satisfaction truly means the world to us, and we're dedicated to providing the best for our customers. We appreciate your support and can't wait to help you again soon! Thanks for choosing Total Cards! 😊

Posted 4 months ago

“Nice box and good value for money”

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Posted 5 months ago

Hi Stephen, Thank you for the amazing 5-star review! We're delighted to hear that you liked the box and found it to be a good value for money. Your satisfaction is what drives us, and we're glad we could meet your expectations! We appreciate your support and look forward to serving you again soon! Thanks for choosing Total Cards! 😊

Posted 4 months ago

“Well priced and great pulls!”

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Posted 5 months ago

Hi there, Thank you for the awesome 5-star review! We're thrilled to hear that you found our prices well-placed and that you had some great pulls! Your satisfaction is our top priority, and it’s rewarding to know we could deliver a positive experience for you. We appreciate your support and look forward to serving you again soon! Thanks for choosing Total Cards! 😊

Posted 4 months ago

“Item arrived very quickly the one piece playmat I ordered is very good quality and was packaged with care. Would highly recommend total cards to anyone.”

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Posted 5 months ago

Hi there, Thank you so much for the fantastic 5-star review! We’re thrilled to hear that your One Piece playmat arrived quickly and in such great quality. It's wonderful to know that you appreciated the care we put into packaging! Your recommendation means a lot to us, and we can't wait to assist you with your future orders. Thanks for choosing Total Cards! 😊

Posted 5 months ago

“have ordered before & always good service as always, received my item fast & was protected well, thanks again for all the service you do :)”

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Posted 5 months ago

Hi Mikey, Thank you for the fantastic 5-star review! We’re so pleased to hear that you received your item quickly and that it was well protected. Your support and satisfaction mean the world to us, and we’re glad we could continue to provide you with great service! We appreciate your loyalty and look forward to serving you again soon! Thanks for choosing Total Cards! 😊

Posted 5 months ago

“Great service, order was shipped after a couple of days and arrived within the time stated. The cards were all in great condition and in sleeves, will be ordering again!”

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Posted 5 months ago

Hi there, Thank you so much for the wonderful 5-star review! We're delighted to hear that your order was processed smoothly and that the cards arrived in great condition. Your satisfaction is our top priority, and it's fantastic to know we could meet your expectations! We really appreciate your support and can’t wait to assist you with your next order! Thanks for choosing Total Cards! 😊

Posted 5 months ago

Total Cards is rated 4.8 based on 2,865 reviews