Total Ink Solutions Reviews

Name: Total Ink Solutions
Address: 200 South Newman Street, Unit 5, Hackensack, New Jersey
Rating: 4.69

4.7 Rating 767 Reviews

92 %

of reviewers recommend Total Ink Solutions

4.7

Based on 767 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Visit Website

Phone:

2014879600

Email:

admin@totalin.com

Location:

200 South Newman Street, Unit 5,
Hackensack
New Jersey
07601

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Total Ink Solutions 5 star review on 29th August 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was happy with this company until the 27th of May when I placed an order for over night deliver and received my package 5 days later”

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Posted 3 years ago

“shipping costs are really high the item i needed didnt come with all of the required parts to make it function the customer service let me know that i needed to order another part and that it couldnt be added to my current order because it had already shipped so i made another order and paid shipping again and what do you know when my items arrived they were all in the same box!! hope the extra shipping charge was worth losing a customer”

Helpful Report

Posted 3 years ago

Your orders were drop shipped from Vastex, When placed the original order via po as we always do as soon as we receive a customers order, when you had called the previous order was already in process. We were unaware that they shipped them together and will be glad to refund you the cost of shipping on that second order. Please give us a call at 201-487-9606 to discuss any time, I am sorry for the issue, and we hope you will still come back.

Posted 3 years ago

“Found your company when we still had not received our ink upgrade for our Roland truevis to update to the new ink system and we were in need of a megenta bag. You were a one day ship from us and we were told it would ship that day and make it to us next day which was perfect but it did not ship on the day we were told and cost us a day of printing. And if we were told straightforward we could have just upgraded shipping”

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Posted 4 years ago

I just reviewed the order and I do see they were unable to ship same day. I apologize for that. I don know who you spoke with but that answer they gave you is no right. You are a 1 day and we dropped the ball. We own up to our mistakes when we make them and for this I do apologize. Please email me msavino@totalinksolutions.com as I would like to provide you with a discount code and speak with you direct. Have a great day and thank you for holding us accountable.

Posted 4 years ago

“Very disappointed in the lack of help I received for a Misplaced package . No individual seemed to have a solution. Was told multiple times “ there’s nothing I can do”. Disgusted with the lack of customer care and assistance. Lost a customer .”

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Posted 4 years ago

I have spoken with our sales team, and they are not familiar with your specific issue. I 100% respect your feelings and decision as I would be upset as well. Please give me a call at 201-487-9606 so I can try to directly assist and learn more about who you spoke with. Have a great day and I am sorry for the issue you encountered.

Posted 4 years ago

“Mistake in item... very late reply and noncooperative staff for after sale issues for documents related to custom clearance... due to the carelessness i might be charged extras for not providing essential documents to the port in my country. I am searching for another supplier that is more commited to clients.”

Helpful Report

Posted 4 years ago

Mohamed I am sorry to hear this, but we have reached out to you many times, and unfortunately due to there being an issue with the port in your country there is nothing we have any control over. We have spoken many times to our shipping team, and this is unfortunately something that must be taken care of on your side to pay duties, and taxes. We remain 100% committed to our clients and we are sorry to hear you don't feel that way, but this is an issue with your countries port.

Posted 4 years ago

Total Ink Solutions is rated 4.7 based on 767 reviews