Hi,
Thanks for your patience in waiting for us to get back to you. We apologise for the delay.. We have now contacted you. Please check your account or email for our response.
If you need any further assistance, feel free to reach out to our customer service team.
Best,
David
Hoi Anna,
Bedankt dat u contact met ons heeft opgenomen en onze excuses voor het eventuele ongemak.
We hebben uw geval onderzocht en vastgesteld dat DHL heeft geprobeerd het pakket af te leveren, maar helaas was er niemand aanwezig om het pakket in ontvangst te nemen. Daarom is het teruggestuurd naar de apotheek. Omdat de behandeling temperatuurgecontroleerd was, moest deze om veiligheidsredenen bij terugkomst worden weggegooid.
Het spijt ons u te moeten meedelen dat we de bestelling niet opnieuw kunnen verzenden of terugbetalen, omdat de niet-ontvangst niet eerder is gemeld. Als u de behandeling nog steeds nodig heeft, moet u een nieuwe bestelling plaatsen.
Als u nog vragen heeft of hulp nodig heeft, kunt u contact opnemen met ons klantenserviceteam. We zijn hier om te helpen.
Best,
Nel
Hej Connie,
Tak fordi du deler din feedback.
Vores priser afspejler den omfattende service, vi leverer, som inkluderer omkostningerne til din konsultation, medicin og levering. Vi bestræber os på at sikre, at vores patienter får pleje og støtte af høj kvalitet under hele behandlingen.
Hvis du har yderligere spørgsmål, så tøv ikke med at kontakte os.
Tak igen, din feedback vil blive taget med på råd.
Bedst,
Loic
“Ik heb vorige week de resultaten van mijn bloedonderzoek doorgegeven aan jullie en die zijn niet goed. Tot nu toe nog steeds geen reactie hier op gekregen. Ik ben dus zelf maar gestopt met de medicatie want dit lijkt me gevaarlijk om door te gaan.”
“A week after my first order into a 12 month treatment, they doubled the price of my treatment. They claimed there was a shortage of the medicine, but I checked the official UK shortage list and there was no mention of it and could find no reference to such a shortage online. Blatant bait and switch. Shady business practices. Do not give them your money.”
Hi,
Thank you for your feedback. We understand your concerns about the price increase.
The price adjustment was due to a supply issue, which has been ongoing. While this might not always be reflected in official shortage lists, it can still impact pricing. We apologise for any inconvenience this has caused and for not communicating the change more effectively.
If you have any more questions or concerns, please reach out to our customer service team. We're here to help and ensure you have the best possible experience with us.
Best,
David
“Ondanks dat ze aangeven dat zij niets aan het bezorgen kunnen doen, ben ik het daar niet mee eens. Zij gaan met de partij in zee.
Eerste keer werd beweerd dat het geleverd was, camera bewijs dat er NIETS geleverd is.
Tweede keer speciaal dag en tijd gekozen, deze werd zomaar aangepast, waarna treated beweerd dat je het kan aanpassen. Wat dus niet kan, omdat zij met een bezorgservice deze optie niet leveren! Kortom bezorging is mateloos slecht.”
Hoi,
Bedankt voor uw feedback. Het spijt ons te horen dat u problemen heeft ondervonden met de levering.
Hoewel we samenwerken met de bezorgservice, begrijpen we uw frustratie en teleurstelling. Meld dit probleem rechtstreeks bij de bezorgservice, aangezien zij de logistiek en levertijden regelen. Als u hulp of meer informatie van onze kant nodig heeft, neem dan gerust contact op met ons klantenserviceteam. We zijn hier om te helpen.
Best,
Nel
“asked them to cancel my order after being inadvertently signed up to monthly repeats. They ignored me having to make a complaint to the Royal College of Pharmacists”
Hi Anthony,
Thanks for reaching out. We're sorry to hear about your experience.
Just to clarify a few points. On May 5th, you started a new subscription with us for CaverjectVials - 20mcg/ml x 2 Injection (every month). As per the terms of your subscription, a new treatment order was created and shipped on May 28th. Our records show that you should have received several emails notifying you of this order's processing.
Unfortunately, we didn't receive any requests from you to pause the subscription before the order was shipped. As a result, we're unable to cancel or issue refunds for orders that have already left our pharmacy, even if the parcel is returned to us. This policy is in place for patient safety, as returned medications can't be reused.
However, we have now paused your subscription, so no further deliveries will be made, and no additional charges will be incurred.
If you have any questions or concerns, please do not hesitate to contact our customer service team at customercare-uk@treated.com.
Best,
David
“Hi Mt partner did send an email asking for a refund as we didn't want the product and don't want anymore in the future! The product hasn't been collected from post office and is due to be sent back to yourselves so please again once you've received your product back refund me my money and do not send any future products”
Hi Alan,
Thanks for leaving feedback.
Apologies for any confusion. When you initially placed this order, it was placed on a monthly subscription. We contacted you five days before your second order was due to be generated, asking if you would like to continue. As we didn't hear back from you, we processed your order further. Unfortunately, we cannot accept prescribed medicine returned to the pharmacy for a refund, as the medication cannot be reused and needs to be destroyed. Your subscription has been paused. You won't get any more deliveries while you're on pause, and we won't take any more money from your account. If you need anything else, don't hesitate to reach out.
Best,
David
Hi Ewa,
Thank you for bringing this to our attention. We're sorry to hear that you haven't received your parcel and for any inconvenience this has caused.
We recommend reaching out to the courier service directly with the delivery photo they provided. They should be able to give you more information and help locate your parcel. If you need more assistance, please don't hesitate to contact our customer support team. We're here to help and ensure you receive your order.
Best,
Nel
“Frustrating that they start up a treatment after you have cancelled is so they can take another £50 off you. You can't even remove the card to prevent further use.”
Hi Sarah,
We're sorry to hear about your frustration with your subscription. It seems there was a misunderstanding between skipping and cancelling your subscription, which led to the unwanted charge.
We have now paused your account and removed you from our mailing lists to prevent any further issues. If you have any other concerns or need further assistance, please reach out to our customer service team, and we'll be happy to help.
Thank you for your feedback.
Best,
David
“Wat ze beweren dat er binnen 1 dag contact wordt opgenomen of antwoord komt op je vraag is in mijn geval beslist niet waar. Telefoonnummer dat ze communiceren werkt niet en e-mails worden niet beantwoord. Ik ben al klant en heb een simpele medische vraag gesteld maar er is totaal geen contact mogelijk zoals het nu lijkt. Hopelijk komt daar snel verandering in.”
Hoi Eric,
Bedankt voor uw feedback. Onze excuses voor het eventuele ongemak dat u heeft ondervonden. Volgens onze gegevens zijn al uw berichten op dezelfde dag beantwoord.
Als u nog steeds problemen ondervindt om ons te bereiken, neem dan contact met ons op via uw accountportaal, waar ons team u graag helpt met eventuele vragen of opmerkingen.
Bedankt voor uw geduld en begrip.
Best,
Nel
Hej,
Tak fordi du deler din feedback. Vi forstår dine bekymringer vedrørende prisstigningen. For nylig var vi nødt til at justere vores priser på det danske marked grundet leverandørskifte. Selvom vi forsøgte at informere alle på forhånd, erkender vi, at disse ændringer muligvis ikke passer alle.
Vi beklager den ulejlighed, dette måtte have forårsaget. Hvis du har yderligere spørgsmål eller brug for hjælp, er du velkommen til at kontakte vores kundeserviceteam.
Bedst,
Loic
“Absolutely terrible. I was waiting 10 days for next day medication. Repeated attempts to contact customer services were met with nonchalance. Obviously I was 9 days without meds aswell. Dangerous and unethical company.”
Hi Bianca,
I'm truly sorry to hear about your experience. We apologise sincerely for the delay in receiving your treatment and the lack of prompt communication. We understand how important it is to receive your treatment on time and without disruption.
We take full responsibility for the inconvenience this has caused. Your feedback highlights areas where we need to improve, and we're committed to doing so. If you need further assistance or would like to discuss this matter in more detail, please don't hesitate to contact our customer service team. We're here to help and ensure this doesn't happen again.
Thank you for bringing this to our attention.
Best,
David
Hi there, thank you for your feedback. We're sorry to hear about the issue with your lost parcel.
Please rest assured that we take such matters seriously. We've raised an inquiry with the delivery company and are awaiting their response. We are committed to resolving this situation as quickly as possible.
Thank you for your patience, and we appreciate your understanding.
Best,
Nel
Hallo Katharina. Es tut uns leid, dass Sie Ihre Lieferung nicht erhalten haben.
Laut Sendungsverfolgung wurde Ihr Paket als zugestellt registriert. Ich würde vorschlagen, dass Sie sich an das Lieferunternehmen wenden, um mehr zu erfahren. Wenn Ihre Probleme weiterhin bestehen, zögern Sie bitte nicht, sich an unseren Kundenservice zu wenden. Wir helfen Ihnen gerne, so gut wir können.
Viele Grüße
Ella
English
Nederlands
Deutsch
