Trip.com Reviews

Name: Trip.com
Rating: 2.63

2.6 Rating 563 Reviews

40 %

of reviewers recommend Trip.com

2.6

Based on 563 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	96%
Customer Service
Communication Channels	Telephone, Live Chat, Email

About Trip.com:

Trip.com is an international one-stop travel service provider, available in 24 languages across 39 countries and regions in 35 local currencies. Trip.com has an extensive hotel and flight network consisting of more than 1.7 million hotels and flights from over 600 airlines covering 3,400 airports in 220 countries and regions around the globe.

Trip.com's world-class 24/7 multilingual customer service, as well as additional centres in Edinburgh, Tokyo and Seoul, help to 'create the best travel experience' for its millions of customers worldwide.

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Anonymous

Anonymous // 01/01/2019

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“The best!!! No hidden fees!!!”

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Posted 1 year ago

“Stay away from this booking platform! Prices might look more reasonable but if you run in to issues they are a complete nightmare. My sister and I took my mom on a 70th birthday trip. Purchased our seats and baggage ahead of time through trip.com. Went to check in for our flight and the seats and baggage were not showing. Called trip.com kept getting the run around, no clear solution. Was told due to time to repurchase and they would refund. Two weeks later, still no refund. I have received 7 emails saying they are looking in to it. I have spoken to someone multiple times, uploaded receipts only to be told they are looking in to it. Waiting on almost 400 dollars to be reimbursed. I am still confused on what further needs to be looked in to when receipts of the original purchase are uploaded, plus the repurchase which they directed, and now two weeks and no refund as of yet. Again, DO NOT USE this platform. Extremely poor customer service. Not worth the cheaper ticket.”

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Posted 1 year ago

“Trip.com is amazing! I booked with them for the first time and accidentally double booked a hotel and there were strict cancellation penalties. They contacted the hotel for me to request a refund even though my second booking was with another 3rd party. I was so impressed with trip.com and your policy to work for me to get my refund for my double booking. I would book again I. A heartbeat with this company! Out of all the 3rd party sites I booked trip.com was always available to talk through their online chat or phone while other sites are not. So impressed! Don’t hesitate to book with them!”

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Posted 1 year ago

“I made a mistake using this site, and want to save you from it too! I’ve used trip.com to book several flights. Always found good prices and liked how it kept all my flight details together, especially when travelling with multiple upcoming flights. This week, I missed the first flight of a round trip ticket I bought and it’s suddenly been brought to my attention that this site will void any future flights in a round trip ticket once a flight is missed. In my case, it meant I couldn’t book a flight to catch my connection and I couldn’t use my return flights. That’s right, the return flight was also voided. This policy is terrible and, in my opinion, is brushed over when purchasing on the site. The site help-agents will tell you that the airline is the only company who can change this policy and allow you to shower… but when you call the airline, they will tell you it’s completely up to the website. Whatever way is correct, i now have no flight home and will not use this site again.”

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Posted 1 year ago

“I used their car rental service and ended up paying 50% more at the counter due to the mandatory third party insurance which was indicated included at booking. But they denied the information as I didn’t take a screenshot. This is not a trustworthy website for car rental.”

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Posted 1 year ago

“I’m just going to do a real quick review. I want to make everybody out there aware of a travel service called Mytrip. Just to let you know be very careful with them. They do deceive you in many ways and they will take half of what you pay for your airline as “administrative fee” so please beware them. I don’t trust them and I don’t think you should either and I certainly don’t recommend them to anyone!!”

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Posted 1 year ago

“Horrible experience. My flight was cancelled and they were EXTREMELY unhelpful”

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Posted 1 year ago

“They are cheater. I booked a flight for 2person from LAX- MNL 2 way but I missed my flight to MNL for a certain reason. It is my fault yes but they also cancel my return ticket as per the airline policy they said. I wasted my USD2600 and I did not even catch one single flight. Money will comeback to me trip.com but you will loose all your customers.”

Trip.com 1 star review on 9th August 2024

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Posted 1 year ago

“Booked a flight to vancouver, the email confirmation said vancouver but when I checked in I learned it was actually a flight to abbotsford.”

Trip.com 1 star review on 8th August 2024

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Posted 1 year ago

“I am writing to formally lodge a complaint about the unacceptable behavior of one of your customer service representatives. I received a call from a Trip.com phone number, during which the representative, a female manager, was extremely rude and unprofessional. Throughout the entire call, she constantly shouted at me, showing no patience to listen to what I had to say. She outright rejected my opinions and continued to raise her voice, expressing anger and frustration. At one point, she even encouraged me to file a complaint, stating that she was not afraid and that all customers nowadays tend to complain anyway. She made it clear that she had no intention of listening to my explanations, despite my repeated attempts to communicate. This experience has ruined my mood for the upcoming trip, and I am utterly disappointed by the service attitude I received. The representative explicitly told me that current customers are all the same and to go ahead and complain, which she would ignore. Her demeanor and lack of professionalism are not fitting for a managerial position. I am now feeling helpless and deeply hurt by this experience. The issue remains unresolved as she abruptly ended the call without providing any solutions. I believe I deserve compensation for the emotional distress caused by this encounter. I was simply trying to correct an error in my destination, not the travel dates, a straightforward request that should not have resulted in a seven-minute session of threats and hostility. I demand immediate attention to this matter and a satisfactory resolution. Otherwise, I will pursue further complaints through other channels. This is my first and last time encountering such treatment from Trip.com. I expect an appropriate response and resolution to this matter.”

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Posted 1 year ago

“I’ve booked a trip Miami to Cartagena, I am trying to change my flight for two weeks and has been impossible to change on the website . So I request a refund and Avianca just confirmed yesterday they did refund trip but trip didn’t refunded me . Is the worst scammer website. So dissatisfied and disappointed frustrated. I want my money back! Even trip chat said they will refund but never happens”

Trip.com 1 star review on 7th August 2024

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Posted 1 year ago

“I’m really disappointed with their service. They charged me extra on my credit card over the amount of air tickets. They sent receipt with correct amount but after few days I checked my account statement they have over charged my credit card and moreover their customer service response is very bad not cooperative at all. I recommend don’t ever book anything from TRIP.com”

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Posted 1 year ago

“On 6 March 2024 I booked through the online travel agency Trip.com (booking number: 30904644822) a direct flight Madrid - Beijing for 23 August 2024 with departure at 13:10h and arrival at 6:00h (local time) and a direct flight Beijing - Madrid for 2 September 2024 with departure at 1:55h and arrival at 8:00h (local time), paying a total amount of 937. 01 (EUR 521.45 per ticket and EUR 415.56 for taxes and fees) by credit card. Both flights were with Air China. Subsequently, on 12 July 2024, I was notified by e-mail that the time of the Madrid - Beijing flight on 23 August had been changed and I was asked to accept the change, which I did not do. The new arrival time would be 6:30 am (local time). This change is a great disadvantage for me, as this delay makes the trip pointless, as the reason was to see a person who, due to the flight delay, I will no longer be able to see as I cannot wait for the new arrival time of my flight. Therefore, I will not go on the trip. According to the Trip.com travel agency's policies, cancellations will be made in accordance with the policies of the airlines operating the flights: "Change and cancellation fees apply in accordance with the policies listed on the airline's website". The policies of the airline operating the flight (Air China) state that if Air China makes changes to the flight (as was the case, because I did not want to change the flight time, but the airline did) that prevent me from taking the trip, I am entitled to a full refund: "If you have to change your travel plan because of Air China, you can apply for a refund and you will get an involuntary refund, free of charge. You can check the policies here: https://www.airchina.com.cn/en/info_and_services/passengers_info.shtml#:~:text=If%20you%20have%20to%20change,accordance%20with%20our%20applicable%20regulations . I have requested cancellation and full refund of the price paid for the tickets, as due to changes by the company I will not be able to travel, and according to the company's policies, I am entitled to a full refund. The request should be made to Trip.com because it is through them that I made the purchase. I have tried to do this in a friendly manner by contacting Trip.com, but my request for cancellation and refund has been denied, telling me that they could refund me a total of 36.16 euros, thus violating my rights as a consumer to a full refund. After several attempts, I am forced to use this channel to assert my rights as a consumer. In view of the situation described above and in view of the fact that I meet the requirements for this as the company has made a change that prevents me from making the trip, I demand the cancellation and full reimbursement of the 937.01 euros for the airline tickets.”

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Posted 1 year ago

“They charge extra for change of birthday due to keying in wrong information... what a joke”

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Posted 1 year ago

“Rubbish! Do not use this! Don’t waste your money! they made my journey hard. I booked a flight with one stop but when I arrived at the airport they said the flights are not connected. So they said that we cannot fly. Then after 1.5 hours the airline agreed to sort it out. I was changed £73 per person and we were about to miss the flight. And I canceled the return flight it was showing £121 refund per person, but they didn’t refund me a penny. I will never use this app again.”

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Posted 1 year ago

“I had a very bad experience of trip.cim they don’t gave the attention of my complained. I’ve contacted them 2monhts ago but until now they are not give my ticket refund.I will never recommend this company .”

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Posted 1 year ago

“I have made reservation from Trip.com for 7 seats vehicle with full insurance, the car agent was AVIS the famous company, but unfortunately once I arrived there office in the Trabzon airport terminal, they told me 7 seat vehicle not available and the full insurance not applicable, since the full insurance payment should make from the AVIS office not through website, and they offer me 9 seats which is not comfortable to me and I told him this type model is long vehicle, after long discussion I don’t have other option they force me to accept this vehicle with 9 seats, honestly it’s was brand new with full options and panorama view but I am suffering with two things, first it’s long vehicle not easy to find parking and you need to be careful when you are driving with full tension, second thing doesn’t have CarPlay for iPhone mobile. I don’t know whom to mistake the third party (Trip.com) or the car agent (AVIS). I believe the AVIS On purpose they make this drama to force you to make direct reservation through his website site or his application. Because I observed the employee telling the customers make a reservation through our website or the application because currently we don’t have car rent available and the rent car will be available by tomorrow 🤔.”

Trip.com 2 star review on 4th August 2024

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Posted 1 year ago

“If I could give a negative rating, I would. DO NOT book with these people!”

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Posted 1 year ago

“I strongly advise against using Trip.com for any travel bookings. My experience with this company has been nothing short of a nightmare. They are deceitful and untrustworthy, taking your money without delivering on their promises. Due to medical reasons, I was unable to travel. Trip.com deliberately misadvised me on the situation. They asked me to collect a number of documents about my condition, which I did and uploaded everything they asked for. Only then was I told there was nothing they could do and that I needed to take it up with the airline directly. I attempted to do just that, but the airline’s policy is that if I booked through an agency, I would have to resolve it with the agency. Trip.com knew this but still tried to pass responsibility on to the airline. Moreover, they advertised extra luggage allowance for an extortionate price only to keep the money for themselves. When trying to board the plane, I found out that the fee was not paid and had to pay again. When I confronted Trip.com about this, all they said was that they were waiting on a decision from the airline. The problem was not with the airline; it was with Trip.com trying to keep the money for themselves. This obviously infuriated me to the point I was almost denied access to fly home. Their customer service is a joke, consistently dodging and hiding instead of addressing the problem. They rely on convoluted policy wording to escape their responsibilities, leaving customers frustrated and out of pocket. Trip.com operates like criminals, refusing to provide refunds or assistance when they clearly fail to deliver the services you paid for. Save yourself the headache and book with a more reliable and honest travel agency. Trip.com is not worth the risk.”

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Posted 1 year ago

“Fraudulent company. Will not pay refunds and will continuously lie about the process. I would give it a 0/5 if I could”

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Posted 1 year ago

Trip.com is rated 2.6 based on 563 reviews