Trip.com Reviews

Name: Trip.com
Rating: 2.63

2.6 Rating 563 Reviews

40 %

of reviewers recommend Trip.com

2.6

Based on 563 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	96%
Customer Service
Communication Channels	Telephone, Live Chat, Email

About Trip.com:

Trip.com is an international one-stop travel service provider, available in 24 languages across 39 countries and regions in 35 local currencies. Trip.com has an extensive hotel and flight network consisting of more than 1.7 million hotels and flights from over 600 airlines covering 3,400 airports in 220 countries and regions around the globe.

Trip.com's world-class 24/7 multilingual customer service, as well as additional centres in Edinburgh, Tokyo and Seoul, help to 'create the best travel experience' for its millions of customers worldwide.

Visit Website

Write Your review

Tell us how Trip.com made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Unacceptable Service Leading to Missed Flight (Batik Air Malaysia OD191) I am extremely disappointed with the experience I had with Batik Air Malaysia on flight OD191 from Kuala Lumpur to Perth on 08 October 2024. My flight was scheduled for 00:05, and I arrived at the gate at 11:35, well ahead of time. However, upon arrival, the staff at the gate informed me that my name was not on the system, and they needed to conduct some checks. I patiently waited for 30 minutes at the gate. Eventually, a gentleman confirmed that my details were indeed in the system, but he then informed me that the gate had closed, and I would no longer be able to board the flight. This was completely unacceptable after I had been waiting for so long due to their delay and error. Following this, I was told to go to the service desk to speak to a manager. Upon arrival, I could not find the manager, and the lady at the desk was incredibly rude and disrespectful. She informed me that the manager had gone home and if I needed assistance, I would have to go to another level. To make matters worse, when they realized I had booked my ticket through Trip.com, they began criticizing the company, claiming they don’t work with them and suggesting I should have booked directly through their website. After all this hassle, neither Batik Air nor Trip.com offered any assistance in booking me another flight or providing accommodation for the night. Both companies failed to take responsibility, leaving me stranded. This is absolutely disgraceful customer service. I strongly advise against using Batik Air or Trip.com. Their lack of professionalism and care for their customers is appalling. Avoid them at all costs!”

Helpful Report

Posted 1 year ago

“I book my flight tickets to Vietnam on the 5th of October. The next day I decide to change my return ticket date and time which is on the 6th of October. I was told that the previous full payment that I made will be charge as admin charges and I will have to make a new full payment of the new tickets. Such a rip off.”

Helpful Report

Posted 1 year ago

“Where do I start! We were supposed to go on a trip to Spain and purchased the recommended connection package through them. The connection between the first flight and second was just over two hours, but changed closer to the travel date. It went down to 1.5hrs. I called and told them I was concerned if their were any delays that could be cutting it close. They reassured us it was more than enough time and to keep our flights the way they were. There ended up being a 1-hour mechanical delay and the airline told us not to get on the flight, as we would miss our connection. They offered to put us on a flight tomorrow. We called trip in a panic and we're told to approve the change and they would help us with the last connection. Well, once we made the change with the airline and called back, they were singing a new tune and told us it would cost us each the whole amount of our trip to change the last flight. We would have never agreed to accept the change with the airline and would have demanded a refund, while at the airport. We guaranteed would have received it as it was happening in real time. We ended up arguing with trip all night and the whole week we were supposed to go on our trip about refunding us for something that was out of our control. They should have changed our flight when it changed over a month ago, but lied and told us we would be ok, and if not, they would help. Who knew that help meant charge you double for your trip or say goodbye to the money you paid. We called the airline and told them what was happening and that their delay caused us to miss our entire trip. They said they would give full refunds if the flight offered didn't work for us, but because we booked through a third party platform, the refund had to come through trip. We told trip this and they said they would handle it. We'll they just kept passing us on to a new person every day, not making proper notes on the situation and asking us a few times if we had gone on our trip! I have never had to repeat myself to so many people in my life! They were completely useless and 100% relayed the wrong information to the airline, causing the airline to deny the claim. We called the airline repeatedly and were told, yes, we were entitled to a refund. It went on like this with trip for weeks. We finaly gave up and contacted our bank. Trip called us every day demanding we tell the bank to take the charge back off and they would help assist with our issues. They still didn't understand that we missed our entire trip! I will never book off a third party platform, especially Trip.com. I have heard horror stories from other people, but never took it seriously, until it happened to us. They are a money hungry company, with terrible customer service. Trust me, do not book with them!”

Helpful Report

Posted 1 year ago

“Heartless company .”

Trip.com 1 star review on 4th October 2024

Helpful Report

Posted 1 year ago

“Absolutely dreadful customer service! A property was booked for 7 people (from 3 different families) as accommodation for a wedding, with confirmation emails being sent up until the day of the booking. After driving 7 hours to the property, we called to find out more check-in details (a private property with lock box) and were told we couldn't check in or stay in the property. They couldn't provide alternative accomodation and were not willing to help us. After a month of using the chat feature, over 40 emails and pointless calls, they are not providing the refund of the initial property, price difference in booking price for new property and compensation (all promised over the phone and in writing). We have submitted our bank details 5 times via links sent through email which they claim are incorrect. They are refusing to escalate it further and claim that if Visa or Watchdog get in touch it will be only with their social media team. Completely incompetent and unhelpful. This has caused horrific stress for us and disturbed a wedding, family holiday and general day-to-day life. We are still in the same position and have lost out on a lot of time and money.”

Helpful Report

Posted 1 year ago

“THIS COMPANY IS A CRIMINAL SYNDICATE THAT USED THIS NUMBER 02 831 733 88 BACK IN 2017 AND 2018 WITH THE ILLEGAL SMS TAX FRAUD SMS THREATS THAT "YOU WERE GULITY OF TAX FRAUD AND THAT YOU WILL BE ARRESTED BY THE ATO UNLESS YOU CALL THEIR NUMBER"...I JUST RANG THEM AND THIS "INNOCENT" WOMAN ANSWERED OBLIVIOUS TO MY CALL CONCERNING THIS TOPIC....THE AFP HAVE BEEN NOTIFIED...THIS IS A CRIMINAL SYNDICATE THAT CLAIMS TO BE IN SINGAPORE MALAYSIA...REPORT TO AFP”

Helpful Report

Posted 1 year ago

““I dedicated over two months to my investment journey, but when I tried to withdraw for the first time, my account containing more than $430,000 was locked. I was told to get in touch with customer service, but my withdrawal requests have been overlooked. After discussing my situation with friends, they suggested I reach out to M A D A C O V I . C O . They were incredibly helpful and assisted me in successfully retrieving my money.”

Helpful Report

Posted 1 year ago

“DO NOT BOOK WITH THIS COMPANY!!! TERRIBLE CUSTOMER SERVICE. TICKET CONFERMATION CAN TAKE UP TO 24 HOURS AND EVEN EXPEDITED CAN TAKE UP TO 15 HOURS. PROMISED FULL REFUND EMAIL AND STILL WAITING AFTER CALLING CUSTOMER SERVICE 3 TIMES!!!”

Helpful Report

Posted 1 year ago

“TFL/London Underground does not accept QR codes - you have to have a booking number to print tickets from one of their machines. Trip.com do not supply this. This caused us a tremendous amount of stress and anxiety and wasted time. Not being able to speak to a Trip.com rep by phone didn't help either (just recorded messages following their press1/press2 phone system). To make matters worse our return overground train ticket also didn't work. The guard told us the expiration travel date was invalid but fortunately, he took pity on us as it was late and allowed us through the barrier. Trip.com's only proposal for a resolution, via email, was for us to buy new tickets and they would look at refunding them but did not offer a guarantee to reimburse us. Beware!”

Helpful Report

Posted 1 year ago

“The error occurred when I was adjusting… The error occurred when I was adjusting our flights to fit within my daughter's school schedule. Without realizing it, I accidentally changed the return date instead of the departure date—an innocent mistake. Upon noticing, I contacted Trip.com immediately. They offered to change the tickets but couldn't confirm the payment amount at the time, promising to inform me if the change was successful. While waiting for their feedback, I contacted KLM directly. They confirmed that plenty of seats were available on the flight I wanted, but since I had booked through Trip.com, KLM was unable to assist and advised me to request the changes through Trip.com. Later that day, I received an email from Trip.com saying the change had been declining, and I was instructed to use their online portal to book another date. When I did, the only options available were either two business class tickets for the day we had initially planned to fly—where they would cancel our original tickets, meaning we would forfeit the entire amount already paid and would have to rebook at the full business class rate—or paying an additional €2500 to secure a ticket on another day, cutting our trip short by two days. Ultimately, we ended up having to pay €10,000 for the return tickets to South Africa because of the way this company conducts its business. Their behavior is nothing short of predatory, exploiting innocent mistakes and leaving customers with outrageous costs or ruined travel plans. Despite seats being available, they refused to provide a reasonable solution, trapping us into these exorbitant fees. Please be careful and use any other travel agency—this one is honestly shocking.”

Helpful Report

Posted 1 year ago

“Worst service I ever faced in 14 years. Customer support do what they can, but basically you will end up having to buy new tickets with an actual airline, thus you will lose both time and money by using their "service". AVOID AT ALL COSTS”

Helpful Report

Posted 1 year ago

“I had a booking with trip.com, flights and airport lounge. weeks after the booking. trip.com sends me an email the lounge would be not accessible 24/7 as advertised. chat support doesnt help. phone support promised a call on the same day by a manager. this was a saturday. I was immediately suspicous. of course I didnt receive a call. instead only emails. I tried phone support. phone support again said something different regarding the lounge than text support. again a call was promised and again I received no call. they offered me 1/2 of the lounge price as credit on their platform. wtf is going on with trip.com? promise after promise, no result. long waiting times on phone support.”

Helpful Report

Posted 1 year ago

“STAY AWAY FROM THIS PROVIDER! This agency is only interested in you until they get you to book. From the moment your trip is booked, they will do everything they can to scam you. Don't expect any help if you have an issue with your booking – they simply do not care about you.”

Helpful Report

Posted 1 year ago

“Worst experience ever literally a scam they didn’t even connect my flights they didn’t even care they didn’t know about a cancellation”

Helpful Report

Posted 1 year ago

“I am only putting 1 star as there is no option for zero. I booked tickets for December and when they came they were for September, because I booked for known dates I did not book flexibnle options and was charged full price to change them back to December. Do not ever use this website - it is a complete rip off. No one in customer service was remotely interested in resolving this for me. Book direct with airline”

Helpful Report

Posted 1 year ago

“Unfortunately, my experience with trip.com has been very disappointing. Just a few days before I was supposed to check-in, I received a message saying there were issues with my personal data, which was highly inconvenient since I was out of town and not constantly checking my emails. What's worse is that this issue could have been avoided if they had asked for data confirmation before making the payment, instead of just a few days before the flight. This reflects poor organization and even negligence on their part.Additionally, rather than helping to resolve the issue, they simply blamed the airline without offering any solutions or assistance. This situation has caused a lot of frustration, and as a result, I cannot recommend their services under any circumstances.”

Trip.com 1 star review on 13th September 2024

Helpful Report

Posted 1 year ago

“absolute worst service.”

Helpful Report

Posted 1 year ago

“I ended up having to cancel my corporate card. They store your credit card, and use them later without your consent!!!”

Helpful Report

Posted 1 year ago

“Booked a flight with their flexibility option. Went to cancel less than 24 hours after booking and said we'd receive £369 of £407. After cancelling it said we'd receive £233. We then decided it'd be easier to just change the dates of the flight when and if we need and were told we couldn't 'un-cancel' even though the cancellation hadn't been processed. The flexibility option is misleading and trip are a joke of a company. 100% avoid. Ruined a very important part of our honeymoon.”

Helpful Report

Posted 1 year ago

“I booked a flight. The flight times got changed. I’m supposed to get an email, right? Well, trip.com decides to give the flight company a completely different, random email and phone number to mine and I ended up going to the airport at 10:30pm and staying there until 1:05 the next day! Anyway horrid experience I suggest a different company if your looking for a flight agency.”

Helpful Report

Posted 1 year ago

Trip.com is rated 2.6 based on 563 reviews