Trip.com Reviews

Name: Trip.com
Rating: 2.63

2.6 Rating 563 Reviews

40 %

of reviewers recommend Trip.com

2.6

Based on 563 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	96%
Customer Service
Communication Channels	Telephone, Live Chat, Email

About Trip.com:

Trip.com is an international one-stop travel service provider, available in 24 languages across 39 countries and regions in 35 local currencies. Trip.com has an extensive hotel and flight network consisting of more than 1.7 million hotels and flights from over 600 airlines covering 3,400 airports in 220 countries and regions around the globe.

Trip.com's world-class 24/7 multilingual customer service, as well as additional centres in Edinburgh, Tokyo and Seoul, help to 'create the best travel experience' for its millions of customers worldwide.

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“DO NOT USE THIS COMPANY! Everything is good until there is an issue with one of your bookings, in my case a cancelled flight in June. I have now spent 3 months trying to get the funds back. They promised me the money returned by 26th August, then when it wasn’t returned they they said they were going to escalate it..but they have promised to escalated it about ten times. I’m just stuck in a loop speaking to their hapless support staff. If the airline won’t return the funds then they should themselves, they are the booking agent! I am in the process of cancelling every single refundable booking and I have 10s of thousands of pounds worth of bookings and booking them directly with the hotel/airline instead. I would highl”

Helpful Report

Posted 2 years ago

“I booked a hotel on trip.com website long time ago and for medical reasons couldn’t travel. I contacted the hotel and they told me that they don’t mind to refund me and that I have to talk to xpedia team and they should be able to do it for me. I gave them almost 3 weeks notice and explained all the situation and they told me to contact hotel and ask them for refund as they wouldn’t do it. After almost a week talking to both ends xpedia team weren’t helpful at all they were asking me for my private medical documents and after they told me that they won’t refund me at all and there is nothing that they could do about it. I would never recommend this website to anyone as it is very hard to deal with them the support is really poor and not helpful, just a waste of money and time. Will never use they services again. Very disappointed with this company. Better use booking.com or any other platform but not trip.comfor sure!”

Helpful Report

Posted 2 years ago

“I just bought the airplane tickets from trip.com which was my big mistake. I shouldn’t rely on their information on the website at all. I contacted customer service for help. At first they accepted that it was their fault for misleading information that they put on the website and offered me some coin US$50, but I ask them for alternative options. They replied that they will contact me back… then they just ignore me… This website is NOT reliable as advertised. I thought it’s better that other websites. You don’t have to search for more information.. you can get it from their website BUT it’s totally wrong. I regret that I trusted them. I bought most of my family airplanes tickets from them for a long, but I won’t trust them anymore. Other websites are better because they tell you to check for more information before buying.”

Trip.com 1 star review on 25th August 2023

Helpful Report

Posted 2 years ago

“Very bad costumer service. The order of round trip is consumerism of the company. I order round trip from TLV to Catania and back. Unfortunately our flight to Catania was canceled by Wizz due Vulcan activity. Trip company told us that the will return only one way ticket because the tickets not recognized as round trip tickets. Very very bad costumer supporter !!”

Helpful Report

Posted 2 years ago

“Trip.com are liars they are very frustrating company to deal with I sent all documents regarding my ticket name change they said they are processing still 3 weeks on going I contract virgin they said it's free of charge but as I booked through trip.com I have to wait virgin promptly sent trip.com all details regarding the name change but trip.com are dragging this out they said it be resolved in 72 hours then another 24 hours then another 72 hours then another 48 hours I fly soon what a horrendous DISGUSTING treatment from them lies and more lies this company as cause nothing but stress and anxiety to me think twice before booking”

Helpful Report

Posted 3 years ago

“rip.com will not give me my refund for a cancelled flight and has been lying to me for months. Specifically, my return flight was cancelled and I opted for a full refund. Ryanair has been saying since the beginning that they have sent the refund to a bank account. That bank account does not belong to me. That probably means that the money was returned to trip.com although they have never confirmed this. Since then, they have been telling me all sorts of different lies when I ask for my refund either through e mails or phone calls. The most recent lie was that they have requested for a new refund from ryanair, and are waiting for it to process. I know that is invalid since ryanair has been very clear since the beginnning, saying that they have refunded the money. That was around a month ago and i have not heard from them since then. My flight was in July so this has been going on for 3,5 months! I am certain trip.com is responsible for this because as time went by they kept making invalid claims and changing their story. It is clear they are just waiting for me to let it go and stop bothering since they have already wasted so much of my time”

Helpful Report

Posted 3 years ago

“I booked a flight through Trip.com, but they didn't book it. Upon not receiving the tickets, I was awoken to a call from one of their representatives claiming the airline had cancelled the flight and was asking my permission to cancel my booking. Something seemed fishy so I denied and called the airline - and they confirmed the flight was not cancelled. Over the next day, I went back and forth with them as various representatives came up with contradictory lies for why I didn't have tickets (they're still processing - you'll get them, the flight is cancelled, there was a problem with the airline not processing them, etc). Despite claiming that they would resolve the issue, they refused to book me new tickets for my original flight (or a comparative flight on the same day) because the ticket prices had increased since my original purchase. Ultimately, by the end of many back and forth calls (receiving the last at 2am while I was sleeping - again!) they told me they "could not" book my original ticket and I'd either have to change days to a cheaper flight (which I told them from the beginning was not possible) or cancel my booking and rebook at the new ticket prices (for which they would "compensate" me $27 - although new ticket prices were $150 greater than my original $106 flight. (I have not yet received the refund and have seen many reviews that Trip.com will keep it at "Pending" forever - so I suspect I may have to dispute the charge with my credit card company.) As they weren't willing to solve the problem, I did - by rebooking at the new, inflated prices with a different provider. I had no issue with the other provider - and received my ticket confirmation immediately. Lastly, when I went did Trip.com's internal feedback survey, it would not let me submit a negative review! The "Submit" button didn't work - across many browsers!”

Helpful Report

Posted 3 years ago

Trip.com is rated 2.6 based on 563 reviews