Trip.com Reviews

Name: Trip.com
Rating: 2.63

2.6 Rating 562 Reviews

41 %

of reviewers recommend Trip.com

2.6

Based on 562 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	96%
Customer Service
Communication Channels	Telephone, Live Chat, Email

About Trip.com:

Trip.com is an international one-stop travel service provider, available in 24 languages across 39 countries and regions in 35 local currencies. Trip.com has an extensive hotel and flight network consisting of more than 1.7 million hotels and flights from over 600 airlines covering 3,400 airports in 220 countries and regions around the globe.

Trip.com's world-class 24/7 multilingual customer service, as well as additional centres in Edinburgh, Tokyo and Seoul, help to 'create the best travel experience' for its millions of customers worldwide.

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Paid for rail card but not received Tried ring but got nowhere - stay well. Clear of this company”

Helpful Report

Posted 3 months ago

“They had cancelled my flight due to… They had cancelled my flight due to ongoing UAE bombings. Now I understand this is out of their control but they couldn't even secure a flight for me and my family and kept pushing dates back. We had to go to emirates directly to rebook and they got us on the 7th march 2026 even though trip.com said we couldn't fly till 11th-15th march 2026. Furthermore they didnt even know flights were cancelled and I had to inform them for them to know... ridiculous. They advised me on the service chat that the appropriate change for booking due to circumstances cost £179.90 which I was charged for, but then on the phone they said that was the incorrect procedure and I shouldn't have been charged. Even though they acknowledge this, they still refuse to refund or cancel the change and put it on the appropriate one. Worst company ever and they will steal your money and provide you no support even though they are in the wrong. We were seeing bombs drop in front of us and they did nothing to help but add more stress and hassle to us and gave us sleepless nights. ABSOLUTLEY RIDICULOUS LEECHES AND ROBBERS DO NOT BOOK WITH THEM.”

Helpful Report

Posted 3 months ago

“Very bad !!! I bought a return ticket Mumbai to Goa for £65. Because of the war I had to cancel my trip to India. They obliged me to submit 2 different cancellation requests in order to charge 2 times the cancellation fee, even if I bought only one ticket return. Eventually they refunded only £8.50. I won't use this company anymore and I discourage anyone from using it, seems like its a dodgy one.”

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Posted 3 months ago

“Pur di dare il minor rimborso possibile per dei biglietti d'aereo non usati (causa guerra in Iran)hanno diviso il biglietto unico di andata e ritorno in due biglietti (uno di andata e uno di ritorno) .Con questo escamotage hanno ridotto drasticamente il rimborso spettante ...Mai più con questa società.”

Helpful Report

Posted 3 months ago

“تم تغيير موعد رحلتي من بانكوك إلى غوانزو دون أي إشعار مسبق. لم أستلم أي وسيلة تواصل لإبلاغي بالتغيير.المفاجأة أنهم عدّلوا الرحلة بحيث يجب حضوري خلال 4 ساعات فقط، بينما أنا متواجدة في سلطنة عُمان، ما يجعل الأمر مستحيلاً تماماً. اع المبلغ بحجة أن الرحلة غير “متصلة” لأن الحجزين منفصلين. هذا تبرير غير منطقي، خاصة نتيجة لذلك، اضطررت للسفر إلى بانكوك ودفع ضعف سعر التذكرة لحجز رحلة جديدة إلى غوانزو. عند التواصل مع خدمة العملاء، تم رفض استر جأنني حجزت من بلدي، ولو كان هناك خط مباشر لما احتجت لحجز منفصل. الشركة غيّرت الرحلة دون إشعار، وحددت مهلة غير واقعية، ثم رفضت تحمل أي مسؤولية عن الخسارة المالية الناتجة. تجربة غير احترافية ومخيبة للآمال. My flight from Bangkok to Guangzhou was changed without any prior notification. I received no email, SMS, or phone call informing me of the change. arate. This justification is unreasonable, especially since I booked from my home country and there was no direct option availThe updated schedule required me to arrive within four hours, while I am currently in Oman, making this completely impossible. As a result, I had to travel to Bangkok and pay double the original fare to purchase a new ticket to Guangzhou. Customer service refused to issue a refund, claiming the journey was not “connected” because the bookings were se pable. The airline changed the flight without notice, imposed an unrealistic timeframe, and refused to take responsibility for the financial loss. Extremely disappointing and unprofessional handling.”

Helpful Report

Posted 4 months ago

“Dont use trip.com after using them so many times they let me down booked a flight to pakistan baggage allowance 30kg and 7kg hand luggage but when I checked for return saying no baggage allowed only 7 kg hang luggage allowed in call then she's said over £500 for 30kg I said how come is different on there and return they said its different airline paid £967 for return flight now they want over £500 again never use again and every avoid using them too pay bit extra to someone else don't get robbed with these who have got no manners and tricked you All the best for those who still use them since 1 day you will get done too 😉”

Helpful Report

Posted 4 months ago

“They are unscrupulous and incompassionate. My two siblings and I had booked thru Trip tickets to Bangkok on Aug 1 2025. My sister was critically ill and I had written to Trip to cancel our flights with supporting documents even enclosing my late sister’s death certificate. 6 months later and more than 20 follow ups Trip still blames Scoot for not paying the full refund. I checked with Scoot and they told me whatever Trip paid to them for our 3 tickets, the full amount was reimbursed to Trip in August. At this moment, Trip only sent me the Scoot vouchers which is about 30% of what we had paid. I can’t believe Trip is so inhumane and denying responsibility. I will NEVER use Trip again and I urge you to think carefully before using them.”

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Posted 4 months ago

“Don't use. They deflect blame towards the airline if any changes occur which is bogus because the airline says the ticket holder is the travel agency (trip.com). I recommend not using them. Their customer service is useless too. If immigration rules changes, trip.com won't help you.”

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Posted 4 months ago

“Unfortunately booked the wrong return flight sent me to a completely different airport tried to change they wanted £324 got the exact same flight for £114 . RIP off merchants”

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Posted 4 months ago

“Just paid 25€ for a Louvre ticket that would've been free for me on the official website. Never use trip.com again.”

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Posted 5 months ago

“Of course, you will be in good terms with them until bad things happen they won’t do anything to protect you. Trip.com rescheduled my flight without my agreement. I have a returned trip from HCMC to SIN 12:10pm is my flight, they update my flight to 8:50am and I strongly dispute to that. Trip have the options change for free, I tried change flight with the same day and same airline for free but only option I have is 6am, I have to forced a cancel but Trip.com told me that will be no refund. That’s is ridiculous, after many calls, chats and emails, they can’t convince me to accept the flight changes, Trip.com ACCEPT the rescheduled flight on MY BEHALF????”

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Posted 5 months ago

“My family booked an international trip through Trip.com to visit our relatives in Brazil for Christmas 2025 after three years without seeing them. Due to a technical name formatting issue on one of the tickets, we needed support at Vancouver Airport to resolve the situation before departure. Trip.com provided no effective assistance. Instead, Trip.com claimed the issue had to be resolved by the airline, while the airline insisted that only Trip.com, as the issuing agency, could correct the ticket. We were sent back and forth with no resolution until the flight departed. Three passengers were fully eligible to fly, yet no alternative solution (such as partial travel, reissue, escalation, or coordination with the airline) was ever offered. What made the situation even worse is that Trip.com and the airline consistently contradicted each other and shifted responsibility. Some information provided by Trip.com was simply not true, and none of the parties took ownership of the problem. As a result, we lost the entire trip, did not see our family for Christmas, and suffered significant financial and emotional harm. My wife was deeply affected by the experience and is now afraid of entering an airport. For a global travel agency that handles international bookings, the lack of support, professionalism, and transparency was extremely disappointing. I am sharing this to warn other travelers: if anything goes wrong, Trip.com will not assist you and will simply push the responsibility to others.”

Helpful Report

Posted 5 months ago

“Trip.com customer service is extremely unhelpful and ineffective if something needs changing. They failed to make a correction to one of the flights I booked which lead to us having to pay for a new flight at an inflated price. This happened a month ago (17 Dec 2025) and they still haven't refunded us for their mistake. Instead they continuously defer, waste my time on the phone (10's of hours) and send me an email every day saying 'Thank you for booking with Trip, please wait another 24 hrs'. It feels like delaying tactics with the hope that I will give up. When they owe me well over £2000 it is unacceptable and appallingly customer service and business practice. My advice is book flights directly with airlines and not with Trip. Even though it may be a bit cheaper through Trip, it's not worth the hassle if things need changing.”

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Posted 5 months ago

“They charge so high camcellation fee and they charge 2050 dollars cancellation fee for me and wife flight. They say it is airlines deduction but they wont help or consider even a dollar less due to the emergency reasons too. They are trash. They are there to loot customers and think we are dumb to trust them.”

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Posted 5 months ago

“Unethical practice. They advertised a trip Hk ( HK airline) to Perth via DPS ( Trans Nusa air) to connect the two flights. They claime 60mins connecting flight is sufficient. These are tickets for two 16 year olds. Upon checking Trans Nusa air , their website says 90 mins is minimum. I supplied the screenshot on what TransNusa website says which should give enough ground to process a full refund. I asked for a refund and they are responsible and accountable for the advertising is misleading. Upon filing a complain, they claim they will respond within 24 hours, they never did. Could have been more Consider to customer and process refund straight awat so we can rebook a ticket asap, I didnt mind payment a but more but they don' t seem to care about the stress we go through, especially if we will miss other available flights, leaving us hanging half way.”

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Posted 6 months ago

“I recently had a very bad experience… I recently had a very bad experience with trip.com. I made a hotel booking and requested to change the check-in date. Contacted their chatbot however it wasn't able to help. I called the hotel directly and they advised that they are willing to change the date. So I called trip.com support and spoke to two support staffs and told them that the hotel was willing to amend the date. Both staffs advised that they will escalate this matter to the customer success team to liaise with the hotel for the date change. And they assured that I will receive a response within an hour. The second time I called trip.com to follow up with the matter and their escalated team hasn't responded nor contacted the hotel. On the third day, I received a reply from trip com customer success team saying that the hotel wouldn't change the date. Later I found out from the hotel that trip.com had not contacted them in timely manner which they waited for trip.com to respond to the date change request. I'm truly disappointed and upset with trip.com that they didn't help to respond to the hotel in timely manner which I had to chase them up several times. In the end, hotel wouldn't amend the check in date. Till now, trip.com did not take the responsibility that they had messed up. This is disgusting and will not use their service again.”

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Posted 6 months ago

“I had a very bad experience with Trip.com. Bad Support”

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Posted 7 months ago

“I booked a flight with Trip.com (Booking #1653710053125883) Porto-London 2 passenger for €500 but Trip.com never issued the ticket. At Porto airport, the airline confirmed that no reservation existed under our names. We spent over 3 hours stranded without any assistance. We had to pay for last-minute accommodation, food and transport, and we lost a workday. They admitted their mistake but only offered €60 in “Trip Coins.”. We had to escalate to the UK ECC/consumer authorities. Completely unacceptable service. Do NOT recommend Trip.com.”

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Posted 7 months ago

“Esperienza fatta nel 1 2015, Una agenzia che non tutela il. Viaggiatore. Orari degli aerei sbagliati. Informazioni sulle valige da stiva sbagliate nel numero e nel peso. Assistenza scadente. Si perde solamente tempo e denaro. Su pluti tratte, Non sai se le valige faranno scalo oppure se devi ritirarle! Esperienza negativa al massimo.”

Trip.com 1 star review on 4th October 2025

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Posted 8 months ago

“I wanted to cancel or modify my accidental incorrect booking on 30th September. The problem occurred because the payment was declined for an unknown reason, and I had to try several times using both PC and mobile to complete the booking. My point is that customers should be able to cancel for free within a reasonable time or at least have the option to make free alterations. I submitted a cancellation request, but it was declined. Because of this experience, I will never use Trip.com again and will discourage others from using this platform.”

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Posted 8 months ago

Trip.com is rated 2.6 based on 562 reviews