Trip.com Reviews

Name: Trip.com
Rating: 2.63

2.6 Rating 562 Reviews

41 %

of reviewers recommend Trip.com

2.6

Based on 562 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	96%
Customer Service
Communication Channels	Telephone, Live Chat, Email

About Trip.com:

Trip.com is an international one-stop travel service provider, available in 24 languages across 39 countries and regions in 35 local currencies. Trip.com has an extensive hotel and flight network consisting of more than 1.7 million hotels and flights from over 600 airlines covering 3,400 airports in 220 countries and regions around the globe.

Trip.com's world-class 24/7 multilingual customer service, as well as additional centres in Edinburgh, Tokyo and Seoul, help to 'create the best travel experience' for its millions of customers worldwide.

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Trip.com gave me one of the worst customer service experiences I’ve had. After my flight was changed by the airline, I contacted them multiple times to request a different flight. They told me my request was received and everything was fine. Later, they confirmed the wrong flight — not the one I asked for. When I called to fix it, they said it was too late and blamed me for not answering a 5:00 AM call. I had already called back that same morning and followed their instructions. On top of that, they never notified me about a change to my departure flight. I had to find out on my own. I followed all their advice, contacted them on time, and still ended up with flights I didn’t want. Their communication was unclear, and their support was not helpful.”

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Posted 1 year ago

“This company scammed me Booked a flight in wrong name Refused to change it..talked to a bot Kept telling me to email them which I did. Would not change or refund me. Horrible experience AVOID them”

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Posted 1 year ago

“Customer service is ok but if they can charge you to answer the phone they will just be careful not make one single mistake or your whole dream vacation can be ruined. Name correction is not something that should be charged $215 as the airlines don’t charge that insane amount. One airline charges $27 and the other is one time FREE name correction (see below) . Not a good experience at all.”

Trip.com 1 star review on 10th June 2025

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Posted 1 year ago

“This site pretends to offer over 60 rail discount cards but it's not the affiliated national rail card. I've lost £80 to this scam”

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Posted 1 year ago

“I booked a flight 3 days ago, and the airline changed the first leg of my trip. Normally the second leg updates automatically, but Trip.com didn’t adjust anything. Even worse, they claim my ticket “isn’t issued yet” and are now telling me to buy a new one for $1400 more! I’ve talked to SIX different agents and none of them could fix it. The airline already bumped me to the next flight, but Trip.com refuses to help or rebook. Their customer service is a complete mess. I urgently need to travel on a specific day and they’ve made everything worse. Avoid Trip.com – total disaster. Book directly with the airline instead.”

Helpful Report

Posted 1 year ago

“I booked my flight well in advance (6–8 weeks before travel) and initially received a confirmation. However, just one week before my trip, I was suddenly informed that I needed to reschedule or cancel. I followed their instructions and rebooked based on the options given — but that rebooking was never confirmed. Later, someone from their team called and offered another flight, which I accepted, but again, no confirmation was provided. To this day, I’m still left without any clarity or assurance about my flight status. This entire ordeal has caused severe stress, anxiety, and mental distress. It has consumed hours of my time, disrupted my personal plans, and has deeply affected my mental well-being. The way this agency handles customer bookings is not only unprofessional but downright careless. I either demand immediate confirmation, or a full refund with compensation for the trauma and time wasted. I would strongly warn others against using this agency — they are unreliable, unresponsive, and clearly do not value their customers’ time, money, or mental health.”

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Posted 1 year ago

“Won't issue a different flight. Said my $266.00 wouldn't be refunded and that I have to pay for a new flight!!”

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Posted 1 year ago

“DO NOT USE Trips are non refundable, but you don't know that until after you pay and they send a confirmation email. Do not use this site or app. They will tell you the tickets are changeable but that option is never working on the app.”

Helpful Report

Posted 1 year ago

“1. Il 18 aprile ho acquistato un volo di andata e ritorno da Milano a Malindi che, all’andata, prevede uno scalo a Amsterdam. Sia nella proposta di itinerario che nella conferma d’ordine era specificato che IL BAGAGLIO IMBARCATO A MILANO SAREBE ARRIVATO DIRETTAMENTE A NAIROBI. 2. Il 13 maggio mi è arrivata una mail che mi ha comunicato una modifica del mio itinerario: il mio bagaglio in PARTENZA da Milano doveva essere NECESSARIAMENTE RITIRATO AD AMSTERDAM e reimbarcato per il volo verso Nairobi. 3. Nei giorni successivi ho sottolineato che, avendo solamente 1h e 20 minuti di scalo non sarei mai riuscito a ritirare e reimbarcare il bagaglio ad Amsterdam. Se questo fosse stato così fin dall’inizio ovvero in fase di prenotazione, avrei sicuramente selezionato un itinerario differente. La modifica però è EMERSA SUCCESSIVAMENTE, quasi un mese dopo, CON LA CONSEGUENZA CHE, PER ME, SARA’ IMPOSSIBILE IMBARCARMI NEL VOLO DA AMSTERDAM A NAIROBI. Non è infatti possibile, in un’ora e venti minuti, ritirare e reimbarcare il bagaglio ad Amsterdam. CONTINUANO A DIRMI CHE IL BAGAGLIO DOVRA’ ESSERE NECESSARIAMENTE RITIRATO PERCHE’ VOLERò CON DUE COMPAGNIE DIVERSE!!!! E QUESTO L’HO CAPITO!!!!! IL FATTO E’ CHE IN FASE DI PRENOTAZIONE ERA PREVISTO IL RITIRO DIRETTAMENTE A NAIROBI E, LA MODIFICA CHE MI AVETE COMUNICATO, MI RENDE IMPOSSIBILE IL VIAGGIO. Mi hanno proposto un cambio di volo a pagamento. Vergogna.”

Helpful Report

Posted 1 year ago

“I received this when I never received the flight service booked from trip.com. The flight date changed, I ran to the airport and I can nowhere check-in in a foreign country. So I declined the flight for never receiving the service thru my bank and this is what they sent me, which is like a thread.”

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Posted 1 year ago

“Hotel conditions on the website not matching to given by properties. Not supportive during force majouer and taking financial gains from situation despite property directly confirming that cancelation is possible Had similar situation on booking.com and it was solved much more efficient”

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Posted 1 year ago

“Very deceptive information on the websites. I checked my booking dates twice, but it still turns out to be the default dates of trip.com, and they showed little support to help solve the issue. It took extremely long to process and wasted a lot of my money.”

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Posted 1 year ago

“I am extremely disappointed with this website. My fiancé and I planned and fully paid for our honeymoon, only to be told that our trip might be cancelled. This is a once-in-a-lifetime vacation, and their actions are putting everything at risk. The stress and frustration they’ve caused are unacceptable. I strongly advise against using this service – they could ruin your most important travel plans, just like they did ours”

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Posted 1 year ago

“If I could give 0 stars I would. My flight was over 7 hours delayed. The policy via trip.com states I am entitled to a refund. I have been through the ringer via phone, chat and email with no refund. Stating I was a no show to my flight. I clearly came and checked my bag hours before the flight and waited 7 hours before calling it quits. This is nobodies fault as things happen during travel but I am entitled to a refund and haven't received. I would not recommend booking through this site.”

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Posted 1 year ago

“First thing first I got a flight delayed and I had right for a compensation and the air company told me that the agency should have requested it while they said I should ask directly to the air company while I didn’t have flight details I had to contact the customer service 3 times to get those information and didn’t get compensation because I didn’t book directly with the air company which would have made it easier. Also I hade to change a flight and they didn’t allow me I could only cancel without getting part of the money back. This is because I booked with them because the air company policy allow to change/cancel and get part of the money back. On top of this the customer service doesn’t give proper answers they are just generic and tend to close the conversation without any help. I won’t never ever ever book anything with them.”

Helpful Report

Posted 1 year ago

“Accidental Booking – Trip.com Offered No Way to Fix It Immediatel We found attractive prices on Trip.com for our hotel stay in Athens and booked two suites. Our intentionwas to pay extra for a flexible cancellation policy allowing free cancellation up to two days before arrival. However, it seems that — possibly due to a mistake during booking — the reservation was made under a non-refundable option. I noticed the issue immediately upon receiving the confirmation email. From that point on, things got frustrating: There is no way to reach customer service by phone to correct the booking. The chatbot provided only irrelevant automated options and no live assistance. An email reply came only several hours later, and showed no understanding of the error or willingness to help fix it. Luckily, we proceeded with the trip as planned and enjoyed our stay — there were no last-minute changes that required cancellation. But the inability to correct a booking error right after making it is extremely disappointing and does not inspire confidence. I won’t be using Trip.com again in the future, and I’ll advise friends and family to book through services that offer responsive and accessible customer support.”

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Posted 1 year ago

“Trip.com basically stole my money Took payment,issued tickets in wrong name and told me if I want to change to correct name I have to cancel and re book. Don't use them!”

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Posted 1 year ago

“Terrible Experience with Trip.com – Hidden Baggage Fees and Poor Customer Service I recently booked a Europe trip through Trip.com and while the initial prices and booking process seemed great, the experience turned into a nightmare once I got to the airport. I was shocked to discover that my ticket didn’t include any baggage allowance — despite the fact that I had paid for baggage during booking. The airline told me it would cost over US$1,500 to get my luggage to Europe. Nowhere in the booking process was it made clear that baggage wasn’t included. I don’t recall selecting a “no baggage” option, and I genuinely believe this information was hidden in a way that allowed Trip.com to undercut other providers on price. This is deceptive. Worse, their system allowed me to pay for baggage even though none was actually included. That’s a serious fault. The airline managed to get my bags to Europe, but I was told I’d face the same problem on the return trip. Over four stressful days — 70+ emails, hundreds of messages, five hours on the phone — I tried to sort this out with Trip.com. I was passed between agents, none of whom had context or authority. I kept explaining the situation from scratch. Their chatbot made things worse, and the lack of proper call support (especially since I was using an eSIM) added to the mess. I repeatedly asked for Trip.com to speak to the airlines directly or help coordinate a solution. I’d already paid full price for my tickets. I wasn’t asking for something unreasonable — just help to avoid paying another $1,500 to get my belongings back. Eventually, they offered me a token 150 TripCoins (~$150 travel credit), which was incredibly insulting given the stress and cost I was facing. What’s worse is that I had to come up with most of the solutions. I figured out how to call them via their app, I pushed them to contact the airlines and explore options. The few helpful agents were completely let down by the system and the lack of escalation. No one took ownership. No one followed through. This experience ruined the start of my trip. I lost sleep, wasted time, and felt completely unsupported by Trip.com when I needed them most. I will never book with them again and I strongly caution others to be careful — especially if you're flying with baggage.”

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Posted 1 year ago

“Don't book with them, few dollars cheaper but you can't even cancel within 24 hours of booking, they won't refund full package of your airline tickets”

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Posted 1 year ago

“I AM A VICTIM WHO WAS SAVED BY UP IN MY BIO .”

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Posted 1 year ago

Trip.com is rated 2.6 based on 562 reviews