Trip.com Reviews

Name: Trip.com
Rating: 2.63

2.6 Rating 562 Reviews

41 %

of reviewers recommend Trip.com

2.6

Based on 562 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	96%
Customer Service
Communication Channels	Telephone, Live Chat, Email

About Trip.com:

Trip.com is an international one-stop travel service provider, available in 24 languages across 39 countries and regions in 35 local currencies. Trip.com has an extensive hotel and flight network consisting of more than 1.7 million hotels and flights from over 600 airlines covering 3,400 airports in 220 countries and regions around the globe.

Trip.com's world-class 24/7 multilingual customer service, as well as additional centres in Edinburgh, Tokyo and Seoul, help to 'create the best travel experience' for its millions of customers worldwide.

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Really bad experience as trip.com just not able to complete flight changes correctly with the airline I had flights with. My return flight leg from London to New Zealand was changed by the airline however trip.com were just unable to confirm the flight changes with the airline despite me being able to talk to the airline. I spent 2 months of speaking to trip.com to correct the flights but they just would not change them correctly as I got the impression they were just not interested. In the end I had to purchase a new flight myself. I would be cautious of dealing with trip.com”

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Posted 1 year ago

“Promoting cheap airfares but when you go to book them it says sorry sold out. This is in fact misleading information for the customer and false information.”

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Posted 1 year ago

“NEVER Book with them”

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Posted 1 year ago

“Ive purchased a senior railcard with you and i want it in my apple wallet, you wont let me,your app is a nightmare to navigate and is full of glitches”

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Posted 1 year ago

“Affiliate program is a scam. They do not pay out & never answer emails”

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Posted 1 year ago

“Horrible customer service support. I had a name change application for which they charged me an exorbitantly high amount that too different for the to and fro flight. For the fro flight 15 euros, but then for from flight 20 euros!!! The official charges of the airlines are 10 euros! They called me at 4:00 am in the morning multiple times to pay the fees, since after 1 hour the application is gone. So you may be sleeping or in a meeting and the expectation is to leave everything and talk to them or pay them. on complaining about my experience, they were of no use!! Never again. Be careful”

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Posted 1 year ago

“Rating 1/10 Misleading Refund Policy, Felt Cheated! I booked a flight through Trip.com, which was postponed, and I was given the option for “free cancellation." So I took it and expecting a full refund but instead, after I rebooked another new ticket for my journey, hours later Trip.com replied and only gave me a voucher without clear prior warning. This feels like a bait-and-switch tactic - No transparency about vouchers being the only refund option. - No cash refund despite their "free cancellation" promise. - Poor customer service – my requests for a real refund were ignored and forced to accept voucher I would not recommend Trip.com to anyone who expects fair refunds. If your plans change, they trap your money in vouchers you may never use. To Trip.com, do better: Stop misleading customers and honor real refunds when flights are disrupted!”

Trip.com 1 star review on 9th April 2025

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Posted 1 year ago

“This travel agency is very deceitful. I purchased a train ticket and want to cancel and refund before 48 hours, for medical reasons, they ask for a medical certificate imagine. I can’t believe this. Very disappointing and difficult to communicate with, do not use their app, ripping you and you can’t cancel any booking or get a refund. Avoid like a plague.”

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Posted 1 year ago

“Absolute criminals, an error with the app caused a booking for the wrong flight. Unhelpful agents and management, avoid them.”

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Posted 1 year ago

“This company is very deceitful. I purchased a ticket, and when the ticket was sent, it was different from that that was purchased. I called immediately to notify them of their mistake, trip.com refused to give a full refund, and still, 8 hours later the flight had not been properly cancelled. I would not recommend trip.com to anyone. My complaint will be raised with the relevant ombudsman.”

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Posted 1 year ago

“I was reserving a room w trip.com for 73€ and once I put in my info the price rose to 84€!!! Glad it wasn't a flight.”

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Posted 1 year ago

“I mistakenly entered the wrong date for my stay, three weeks in advance. Despite the no-cancel policy, Trip refused to cancel the booking and issue a refund, forcing me to pay for an unnecessary room. Given the ample lead time, an exception should have been made. The call center's location outside the UK led to delayed responses and callbacks, exacerbating the issue. I will not use Trip again, as other agents would have shown more understanding and logic.”

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Posted 1 year ago

“Horrible company/website to work with. I booked a 1 king bed with couch bed room at a hotel that doesn't even provide that kind of room. Hotel statement that they have informed them that they don't have those rooms but yet they continue to book them. Now I'm stuck fighting for a refund. Never again and I will tell everyone I know not to use them!!!”

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Posted 1 year ago

“I booked an internal flight and was asked to pay £53 for hand luggage by trip.com as their reservation says absolutely no carry on luggage - checked the flight operator and hand luggage included and I was able to take hand luggage on free of charge - not happy that I could have been charged - I am certain that trip.com would have taken my payment”

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Posted 1 year ago

“They are the absolute worst. They would not help me at all when the website took the names backwards. I had to buy another ticket and it still put the names in the incorrect order. The customer service does not understand English very well and are not helpful. Can I give them less than one star”

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Posted 1 year ago

“Avoid Trip.com at all costs I entered in my information, clicked previous passenger details like I have for many other flights and then reviewed my information and pressed submit. Upon looking at my ticket I realized the spelled my last name wrong, I figured because it was within 24 hours that things would be okay and if I had to cancel my ticket I should be refunded completely as both airlines said on their pages that full refunds would be issued within the first 24 hours. I initially requested a name change, I had to pay for them to deny the request and then they told me I would only receive $350 back of my $790 ticket. I have wasted an entire day going back and forth with customer service to be let down with their service.”

Trip.com 1 star review on 26th March 2025

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Posted 1 year ago

“Worst decision of my life was to book my return tickets with these guys which left me and my family stranded in a foreign land for over 24 hours . They took absolutely no responsibility and didn’t refund a single penny too . What a waste of my $1634 .I finally had to book another ticket from somewhere else in the last minute paying $2500 which finally got us back to Australia.Never going to use this platform again in my life .”

Trip.com 1 star review on 25th March 2025

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Posted 1 year ago

“Trip.com ruined my 40th Birthday experience! They did not appreciate me as a customer and I would never use their services again. I feel terrible on my birthday, which is a day that I should feel good considering I only get one 40yr birthday”

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Posted 1 year ago

“No consumer rights as they said”

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Posted 1 year ago

“They are the worst I ll never book again with them even if the flight is cancelled they charge management fees”

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Posted 1 year ago

Trip.com is rated 2.6 based on 562 reviews