Trip.com Reviews

Name: Trip.com
Rating: 2.63

2.6 Rating 563 Reviews

40 %

of reviewers recommend Trip.com

2.6

Based on 563 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	96%
Customer Service
Communication Channels	Telephone, Live Chat, Email

About Trip.com:

Trip.com is an international one-stop travel service provider, available in 24 languages across 39 countries and regions in 35 local currencies. Trip.com has an extensive hotel and flight network consisting of more than 1.7 million hotels and flights from over 600 airlines covering 3,400 airports in 220 countries and regions around the globe.

Trip.com's world-class 24/7 multilingual customer service, as well as additional centres in Edinburgh, Tokyo and Seoul, help to 'create the best travel experience' for its millions of customers worldwide.

Visit Website

Write Your review

Tell us how Trip.com made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I recently purchased a railcard through Trip.com, expecting to save £4.50 from the price of the railcard offered by National Rail. However, the process was frustrating and confusing. According to the poorly explained email I received after purchasing, it appeared that I had to buy a train ticket from Trip.com’s website in order to activate the railcard. However, when I tried to purchase a ticket, I was unable to easily apply the railcard to get the discount, which was the whole point of purchasing the railcard in the first place. Going by the National Rail website: the discounted ticket using the railcard was supposed to be £13.25, but I would end up paying the full price of £19.90, making me financially worse off. Additionally, the discount I initially received from purchasing the railcard at £24.50 was further eroded by the booking fee Trip.com added. This made the overall experience even less advantageous compared to purchasing directly from National Rail, where I could have paid £30 for the railcard and avoided the unnecessary fees, complications and wasted time. Furthermore, when I enquired about how I would access the railcard in the future when asked by ticket inspectors to show I had one, I was informed that I would have to permanently have Trip.com’s app on my phone or log into their website. This unnecessarily ties me to Trip.com for the entire year the railcard is valid, creating an inconvenient and avoidable dependency on their platform. Overall, this experience was a complete loss. What I initially thought was a minimal £4.50 discount turned out to be over a £10 loss when adding in the booking fee, the inability to apply the railcard discount on the first ticket I needed to buy to gain access to the card, and the time wasted going back and forth with customer service. Not to mention, after I decided to ask for a refund, I now have to wait 1-10 days for MY money I paid less than an hour before to be returned to my account. In these cost-of-living crisis times, when we are all looking for ways to maximize savings so we can live comfortably after working so hard, it’s deeply disappointing that companies engage in practices like this, which could easily take advantage of less savvy individuals and leave them financially worse off. I was not only financially worse off but also left with a poor customer experience. The added booking fee and the lack of clarity throughout the process made it feel like deceptive business practices. I now question the integrity of this company, and after this ordeal, I will not trust Trip.com for any future bookings — whether for a railcard or a holiday. This has been a frustrating and disappointing experience, and I want to warn others about the potential pitfalls of using this platform.”

Helpful Report

Posted 1 year ago

“Trip.commentates in fraudulent business practices I purchased two r/t tickets from sfo to Bangkok ($2147) and trip.com refused to send me the tickets even after they were issued. They claimed that my itinerary was enough. Wrong! Then they claimed it was up to the airline to issue the ticket. Wrong! Then they said it was up to me to get the ticket. Wrong! I’m gonna cancel (oh yea the cancellation fee is $1088). Complete rip off of a company. Buyer be aware, very aware.”

Helpful Report

Posted 1 year ago

“Couldn’t book a simple train ticket. As there is no ticket machine at local station I require an e-ticket to scan through barrier and to be checked on train but no e-ticket ever appeared therefor I could not travel. Also purchased a senior travel card which never appeared within the app, this needs to be checked on train but as I could not access it, I couldn’t use it. Absolute waste of money.”

Helpful Report

Posted 1 year ago

“Worst place to go.Are luggage and seat charge where double the price of the airline.150.00 x2 for a check bag and 100x2 for picking a seat.”

Helpful Report

Posted 1 year ago

“No issue with booking the flights. Issue strats during checkin. Firstly when you add laggage, you are no option to only add to single passenger. You have to add laggage for all passenger in this case 4 passengers for us. During check in you are not allowed to check in all passengers together. We all ended up sitting all around the world. Guys, stay away.”

Helpful Report

Posted 1 year ago

“Appaling service. Sold us two connection flights from iguazu to salta. Then with short time remaining changed the flight for one passenger first leg, leaving us with insufficient time to transfer. And now not even giving good alternative and trying to rip us even more and refusing to refund. Terrible service and totally untrustworthy company.”

Helpful Report

Posted 1 year ago

“Trip.com is NIGHTMARE AVOID It has been a nightmare and the WORST customer service of past 20 years. Ignore the fake reviews, wait until there are changes by airlines or you have a request and you would spending hours texting and calling speaking to people who literally resemble AI robots, but a very slow processing one. you’re literally like talking to robots having to repeat every request multiple times. This company is based in Singapore and partly owned by Chinese company. No UK address. so they don’t care if you have complaints or not there is no complaints department anyway. AVOID even if they give you tickets for free. My whole journey felt like I was dealing with a SCAM. No decency. The worst experience by far.”

Helpful Report

Posted 1 year ago

“I had a horrible experience changing name requests. They called many times but only said that you are seeing in the app that your request is in progress. My booking no is 1653702661580087. I submitted my name change request on 7-Dec-24. My trip is planned for 25-Dec-24. Think about my frustration level. Every day we need to call them and we cannot focus on any other thing to just need to worry about this thing only.”

Trip.com 1 star review on 20th December 2024

Helpful Report

Posted 1 year ago

“Booked a trip for my young daughter from Osaka to Vancouver months in advance and purchased an extra check-in bag. Trip.com mailed me the night before departure saying that the extra bag 'request' could not be approved, but we could try and work things out ourselves at the airport. Brutal! Why wait months to tell me the extra bag was not a sure thing, especially after having booked and paid for it? Now we are stuck and spending our last night in a rush of phonecalls and chatbots with the airline trying to purchase an extra bag. Use Expedia (or anything else!) instead. Never again.”

Helpful Report

Posted 1 year ago

“Would give zero stars if possible. The team was highly disorganised and unhelpful. I had an issue with tickets I purchased, and every time I called, it felt like the new person was completely unaware of my previous request for changes. Each interaction extended the waiting time, with them repeatedly saying it would take another 48 hours. After several frustrating attempts, they ultimately said they couldn’t assist and directed me to contact the airline instead. The entire experience was a complete waste of time.”

Helpful Report

Posted 1 year ago

“Een hotelboeking via trip.com werd, door het hotel, tweemaal aangerekend. Aangezien ik van het hotel geen reactie ontving neem ik contact op met trip waarbij ik geboekt had en dus ook hun verantwoordelijkheid is. Na een 10 tal mails en evenveel telefoons krijg je uiteindelijk de melding: los het zelf op met het hotel!”

Helpful Report

Posted 1 year ago

“very dissatisfied very dissatisfied with the services of trip.com, received incorrect information from employees, which caused me to incur high costs for luggage, people do not book with this organization, very bad experience, you are sent from pillar to post. worthless company services hard to find.”

Helpful Report

Posted 1 year ago

“I don't recommend dealing with them, a very bad company, I traveled through them, my bag was broken, with a price of $150, and I contacted them, and their response was unfortunately, we will not be able to compensate you. I advise everyone not to deal with them for their bad service”

Helpful Report

Posted 1 year ago

“If I could put 0 star I will. It's definitely the worst platform to book as they are not working with the hotels directly. You basically pay the same price or higher than any other app but they have 0 customer service and the policy of cancellation is the worst. I definitely not recommend it, it's basically better to go on booking or any other app”

Helpful Report

Posted 1 year ago

“they have the worst support team ever, unbelievable, they are so unhelpful! we had to struggle with the flight change for three days now and guess what, they haven’t changed a thing! just apologies and promises to call me back (never happened) my feedback is so low I can’t even express it”

Helpful Report

Posted 1 year ago

“TRIP.com just sent me a threatening… TRIP.com just sent me a threatening email. Here's the background story... I'm an American and I was in Germany looking on my mobile phone for future flights from LAX to Seoul, Incheon in March of 2025. I found a flight (on Trip.com) which seemed to be 638 Euros. The Euro symbol is €. There was no notice of what I would pay in USD so when I went to google to check Euros to USD it was around $675. I thought it was a good deal, since the airline itself they used was putting out deals for $721 at the time. I went through the booking pages and clicked send. Since I used a capital one cc, my card alerts me to any charges that come through. The charged popped up as $830. I immediately was shocked. It was not what I had understood and agreed to. However, when the invoice was sent to me it was in GBP - the symbol for GPB is £ which unfortunately in small print on a mobile site looks very similar to €.€£”

Helpful Report

Posted 1 year ago

“I booked 2 train tickets from Trip.com in China expecting our seats to be together. Instead they booked us in different carriages and different seats for both ways of the travel. Then when you contact customer service they blame China railways for the booking. On top of that they were not able to resolve the issue. Adding to this insult they charged cancellation fees. This is the worst online site. Never use them again. Buyer beware.”

Helpful Report

Posted 1 year ago

“My flight to Hanoi with Trip.com booking and Vietravel Airline has been changed from evening time to 00:30am in the morning, which I have successfully accepted and arrived at Da Nang Airport way ahead of time! At the airport, there were NO flight information, NO airline representative at the counter and NO information about CANCELLATION!!! After a few hours of waiting for my flight check-in process, I’ve got kicked out of an airport as well as all other passengers because an airport is closing-security guy said! He also said that all flights have been cancelled. I had ZERO email notifications from Trip.com, ZERO messages and ZERO phone calls! Instead, in my Trip.com app the flight showed scheduled on time! NEVER book ANYTHING with Trip.com because they do NOT communicate with airlines!!! How come you, as the travel agency ,don’t know that the flight has been cancelled???!!!HOW???!!!I have no complaints to operators who answered my call-this is not their fault that Trip.com has the worst communication management!!!”

Helpful Report

Posted 1 year ago

“Doesn‘t just let you rebook your own flight and makes you wait days for an offer. The flights already exist why can‘t I just elect them myself?? They didn‘t send me an offer so I ended up not being able to change my flights. Also 0 support when I was obviously being scammed by the airline! I lost a lot of money!”

Helpful Report

Posted 1 year ago

“I am writing to express my concern regarding a booking I made through Trip.com for a total of R$1,662.70. Unfortunately, upon arrival at the property, I was informed that they do not accept reservations made through Trip.com, and as a result, I was unable to stay at the property. Despite this, I had already paid for the booking in full, and to my disappointment, I have not received a refund for this payment. This situation has caused significant inconvenience and financial loss. I believe this situation needs to be rectified immediately. I kindly request a full refund of R$1,662.70 as soon as possible. Please confirm the next steps required to process this refund or let me know if further information is needed. Thank you for your prompt attention to this matter. Sincerely, Joerley”

Helpful Report

Posted 1 year ago

Trip.com is rated 2.6 based on 563 reviews