Trip.com Reviews

Name: Trip.com
Rating: 2.63

2.6 Rating 563 Reviews

40 %

of reviewers recommend Trip.com

2.6

Based on 563 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	96%
Customer Service
Communication Channels	Telephone, Live Chat, Email

About Trip.com:

Trip.com is an international one-stop travel service provider, available in 24 languages across 39 countries and regions in 35 local currencies. Trip.com has an extensive hotel and flight network consisting of more than 1.7 million hotels and flights from over 600 airlines covering 3,400 airports in 220 countries and regions around the globe.

Trip.com's world-class 24/7 multilingual customer service, as well as additional centres in Edinburgh, Tokyo and Seoul, help to 'create the best travel experience' for its millions of customers worldwide.

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“DO NOT PURCHASE THE SMART CHECK IN IT’S NOT VERY SMART. IT CHECKS YOU IN BUT DOESN’T SEAT YOUR PARTY TOGETHER. IT SHOULD BE CALLED STUPID CHECK IN”

Helpful Report

Posted 1 year ago

“We were recommended to this hotel 景里亿宿 when we booked our trip to Lijiang Yunnan China via Trip.com planner. When we arrived we discovered that the hotel is undergoing renovation works. Neither did Trip.com or the hotel informed us before hand and we were being arranged into a room type which is not suitable for family, ie duplex with a bath tub in the middle of the room plus one needs to sleep on a sofa bed. We were not informed beforehand on the room change as our original booking is a room with 2 double beds. The hotel staff just said that that’s the only available option for us and it’s an “upgrade”! We booked the hotel with breakfast but were told the hotel staff preparing breakfast was on leave and there will be no breakfast! Worst of all, the hot water became intermittent during shower and the next day there were no water supply at all when we return from our day activities. The hotel staff was not apologetic at all amidst all these. We decided to shift to another hotel as we were totally disappointed with the service. Trip.com arranged us to another hotel after we made a serious complaint to them. However, Trip.com does not allow us to write a review on the hotel in their platform which is depriving consumer’s right to share their true experiences and feedbacks. They appears to push the blame to the third party planner engaged under Trip.com though the contract and payment were done with Trip.com. Just hope that our review can let others to make their judgement calls when making their trip arrangement with Trio.com. 我们通过 Trip.com 规划师预订行程时，有人向我们推荐了这家酒店。我们到达时发现酒店正在装修。Trip.com 和酒店都没有提前通知我们，我们被安排到不适合家庭入住的房间类型，即复式房间，房间中间有浴缸，另外一个人需要睡在沙发床上。我们最初预订的是一间有两张双人床的房间，所以事先没有通知我们更换房间。酒店工作人员只是说，这是我们唯一可用的选择，而且是“升级”！我们预订了含早餐的酒店，但被告知准备早餐的酒店工作人员休假了，不会提供早餐！最糟糕的是，淋浴时热水断断续续，第二天我们从白天的活动回来时，根本没有供水。酒店工作人员在这一切中没有一点道歉。我们决定换一家酒店，因为我们对服务非常失望。我们向 Trip.com 提出严重投诉后，他们为我们安排了另一家酒店。然而，Trip.com 不允许我们在其平台上对酒店发表评论，这剥夺了消费者分享真实体验和反馈的权利。希望我们的评论能让其他人在预订这家酒店时做出判断。”

Helpful Report

Posted 1 year ago

“Requested cancelation during a state of emergency because my vehicle was totaled by a hurricane and I was unable to make it. Request was 3 days prior to check in, and was rejected even with proof of claim and total loss letter. Shame on this company for taking advantage of hurricane victims and making a bad situation worse.”

Helpful Report

Posted 1 year ago

“I had booked a flexible ticket for Bolton three weeks earlier, Suddenly a hospital appointment arrived for my son and I had to cancel the ticket, But they don't accept the cancellation, even after showing the hospital letter and don't refund my money , I called them but didn’t answer me well Very poor customer service and their work is like stealing, I paid £72 for a ticket Ref: 34891531447”

Helpful Report

Posted 1 year ago

“Flight was cancelled without notice. After over 5 long discussions with them, they agreed that the flight was cancelled. Then, they changed their mind and said I have been allocated to another flight and didn't show up. It's a big lie. I had to pay a last minute ticket by myself 5x the original price, in addition to the money they stole from me. It's a disgusting scam company. Avoid at all costs. Booking No. 34887036332 (Case No. 28285314)”

Helpful Report

Posted 1 year ago

“I booked a very reasonably cheap from London to Miami. The flight was cancelled and I was informed I would receive payment refund. Payments to trip.com was paid using PayPal. Checking my bank statement I need this that there was no refund although there was the statement on PayPal app that informed me I had been reimbursed. This was done on the 11th of September 2024. I was told there would be up to two weeks to wait for return of finances. It has been over a month and I have not hand return of payments made!”

Helpful Report

Posted 1 year ago

“Hi Guys, my wife passed away and I am grieving, we cancel the tickets after she passed away as when can not travel, we are waiting for refund, I am talking to trip. Com everyday they said airline is going to refund and when I talk to airline they said trip.com will refund the money, trip.com send me misleading email says they already refund the money, I Jen I call they they said airline will refund the money, I am in grieving and need to call them everyday for refund, do you think this is reasonable for me to deal with them like this .”

Helpful Report

Posted 1 year ago

“I had a negative experience. The website, as it is structured, offers no protection at all against typing errors or selection mistakes. It proceeds all the way to the end, and in case of errors, canceling a booked flight costs more than the ticket itself. Even the insurance, which cost me 320 euros, was of no use. I had to repurchase the ticket at full price because I had selected the wrong date. The cancellation was made two weeks after the initial purchase and three months before the flight departure. 1200 euros down the drain. It's much better to go through a travel agency—there is absolutely no advantage to booking online. Esperienza negativa, il sito per come é strutturato non protegge assolutamente da errori di battitura o selezioni. Il sito va avanti fino alla fine ed in caso di errori, cancellare un volo prenotato costa piú del biglietto stesso. Addirittura l'assicurazione pagata 320e non é stata utile. Ho dovuto riacquistare il biglietto a prezzo pieno per aver selezionato una data sbagliata. La cancellazione della prenotazione é stata fatta 2 settimana dopo il primo acquisto e 3 mesi prima della partenza del volo. 1200euro buttate nell'immondizia. Molto meglio andare in Agenzia, non c'é nessun vantaggio ad acquistare online. reservation nº 34906224045”

Helpful Report

Posted 1 year ago

“Nothing but fraud They take ur money and sell ur tickets to others as soon the price goes up And will tell you after 4 hours sorry no seats are not available then I book the next flight got everything booked then I got email after 5 hours no seat available twice they did this to me during well I m stuck in Orlando with cate 5 Hurricane It’s said they wants to make money and not care for people life Please don’t waste ur money by third party get straight from airline your ticket or hotel”

Helpful Report

Posted 1 year ago

“misinformation from customer service team”

Helpful Report

Posted 1 year ago

“Will never use Trip.com again and tell all my friends and everyone one on social media not to ,I have a family emergency and they won’t give me a credit or let we use the ticket for a later date”

Helpful Report

Posted 1 year ago

“Unacceptable Service Leading to Missed Flight (Batik Air Malaysia OD191) I am extremely disappointed with the experience I had with Batik Air Malaysia on flight OD191 from Kuala Lumpur to Perth on 08 October 2024. My flight was scheduled for 00:05, and I arrived at the gate at 11:35, well ahead of time. However, upon arrival, the staff at the gate informed me that my name was not on the system, and they needed to conduct some checks. I patiently waited for 30 minutes at the gate. Eventually, a gentleman confirmed that my details were indeed in the system, but he then informed me that the gate had closed, and I would no longer be able to board the flight. This was completely unacceptable after I had been waiting for so long due to their delay and error. Following this, I was told to go to the service desk to speak to a manager. Upon arrival, I could not find the manager, and the lady at the desk was incredibly rude and disrespectful. She informed me that the manager had gone home and if I needed assistance, I would have to go to another level. To make matters worse, when they realized I had booked my ticket through Trip.com, they began criticizing the company, claiming they don’t work with them and suggesting I should have booked directly through their website. After all this hassle, neither Batik Air nor Trip.com offered any assistance in booking me another flight or providing accommodation for the night. Both companies failed to take responsibility, leaving me stranded. This is absolutely disgraceful customer service. I strongly advise against using Batik Air or Trip.com. Their lack of professionalism and care for their customers is appalling. Avoid them at all costs!”

Helpful Report

Posted 1 year ago

“I book my flight tickets to Vietnam on the 5th of October. The next day I decide to change my return ticket date and time which is on the 6th of October. I was told that the previous full payment that I made will be charge as admin charges and I will have to make a new full payment of the new tickets. Such a rip off.”

Helpful Report

Posted 1 year ago

“Where do I start! We were supposed to go on a trip to Spain and purchased the recommended connection package through them. The connection between the first flight and second was just over two hours, but changed closer to the travel date. It went down to 1.5hrs. I called and told them I was concerned if their were any delays that could be cutting it close. They reassured us it was more than enough time and to keep our flights the way they were. There ended up being a 1-hour mechanical delay and the airline told us not to get on the flight, as we would miss our connection. They offered to put us on a flight tomorrow. We called trip in a panic and we're told to approve the change and they would help us with the last connection. Well, once we made the change with the airline and called back, they were singing a new tune and told us it would cost us each the whole amount of our trip to change the last flight. We would have never agreed to accept the change with the airline and would have demanded a refund, while at the airport. We guaranteed would have received it as it was happening in real time. We ended up arguing with trip all night and the whole week we were supposed to go on our trip about refunding us for something that was out of our control. They should have changed our flight when it changed over a month ago, but lied and told us we would be ok, and if not, they would help. Who knew that help meant charge you double for your trip or say goodbye to the money you paid. We called the airline and told them what was happening and that their delay caused us to miss our entire trip. They said they would give full refunds if the flight offered didn't work for us, but because we booked through a third party platform, the refund had to come through trip. We told trip this and they said they would handle it. We'll they just kept passing us on to a new person every day, not making proper notes on the situation and asking us a few times if we had gone on our trip! I have never had to repeat myself to so many people in my life! They were completely useless and 100% relayed the wrong information to the airline, causing the airline to deny the claim. We called the airline repeatedly and were told, yes, we were entitled to a refund. It went on like this with trip for weeks. We finaly gave up and contacted our bank. Trip called us every day demanding we tell the bank to take the charge back off and they would help assist with our issues. They still didn't understand that we missed our entire trip! I will never book off a third party platform, especially Trip.com. I have heard horror stories from other people, but never took it seriously, until it happened to us. They are a money hungry company, with terrible customer service. Trust me, do not book with them!”

Helpful Report

Posted 1 year ago

“Heartless company .”

Trip.com 1 star review on 4th October 2024

Helpful Report

Posted 1 year ago

“Absolutely dreadful customer service! A property was booked for 7 people (from 3 different families) as accommodation for a wedding, with confirmation emails being sent up until the day of the booking. After driving 7 hours to the property, we called to find out more check-in details (a private property with lock box) and were told we couldn't check in or stay in the property. They couldn't provide alternative accomodation and were not willing to help us. After a month of using the chat feature, over 40 emails and pointless calls, they are not providing the refund of the initial property, price difference in booking price for new property and compensation (all promised over the phone and in writing). We have submitted our bank details 5 times via links sent through email which they claim are incorrect. They are refusing to escalate it further and claim that if Visa or Watchdog get in touch it will be only with their social media team. Completely incompetent and unhelpful. This has caused horrific stress for us and disturbed a wedding, family holiday and general day-to-day life. We are still in the same position and have lost out on a lot of time and money.”

Helpful Report

Posted 1 year ago

“THIS COMPANY IS A CRIMINAL SYNDICATE THAT USED THIS NUMBER 02 831 733 88 BACK IN 2017 AND 2018 WITH THE ILLEGAL SMS TAX FRAUD SMS THREATS THAT "YOU WERE GULITY OF TAX FRAUD AND THAT YOU WILL BE ARRESTED BY THE ATO UNLESS YOU CALL THEIR NUMBER"...I JUST RANG THEM AND THIS "INNOCENT" WOMAN ANSWERED OBLIVIOUS TO MY CALL CONCERNING THIS TOPIC....THE AFP HAVE BEEN NOTIFIED...THIS IS A CRIMINAL SYNDICATE THAT CLAIMS TO BE IN SINGAPORE MALAYSIA...REPORT TO AFP”

Helpful Report

Posted 1 year ago

““I dedicated over two months to my investment journey, but when I tried to withdraw for the first time, my account containing more than $430,000 was locked. I was told to get in touch with customer service, but my withdrawal requests have been overlooked. After discussing my situation with friends, they suggested I reach out to M A D A C O V I . C O . They were incredibly helpful and assisted me in successfully retrieving my money.”

Helpful Report

Posted 1 year ago

“DO NOT BOOK WITH THIS COMPANY!!! TERRIBLE CUSTOMER SERVICE. TICKET CONFERMATION CAN TAKE UP TO 24 HOURS AND EVEN EXPEDITED CAN TAKE UP TO 15 HOURS. PROMISED FULL REFUND EMAIL AND STILL WAITING AFTER CALLING CUSTOMER SERVICE 3 TIMES!!!”

Helpful Report

Posted 1 year ago

“TFL/London Underground does not accept QR codes - you have to have a booking number to print tickets from one of their machines. Trip.com do not supply this. This caused us a tremendous amount of stress and anxiety and wasted time. Not being able to speak to a Trip.com rep by phone didn't help either (just recorded messages following their press1/press2 phone system). To make matters worse our return overground train ticket also didn't work. The guard told us the expiration travel date was invalid but fortunately, he took pity on us as it was late and allowed us through the barrier. Trip.com's only proposal for a resolution, via email, was for us to buy new tickets and they would look at refunding them but did not offer a guarantee to reimburse us. Beware!”

Helpful Report

Posted 1 year ago

Trip.com is rated 2.6 based on 563 reviews