Trip.com Reviews

Name: Trip.com
Rating: 2.63

2.6 Rating 562 Reviews

41 %

of reviewers recommend Trip.com

2.6

Based on 562 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	96%
Customer Service
Communication Channels	Telephone, Live Chat, Email

About Trip.com:

Trip.com is an international one-stop travel service provider, available in 24 languages across 39 countries and regions in 35 local currencies. Trip.com has an extensive hotel and flight network consisting of more than 1.7 million hotels and flights from over 600 airlines covering 3,400 airports in 220 countries and regions around the globe.

Trip.com's world-class 24/7 multilingual customer service, as well as additional centres in Edinburgh, Tokyo and Seoul, help to 'create the best travel experience' for its millions of customers worldwide.

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very disappointed experience I won’t recommend Trip.com platform to anyone”

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Posted 9 months ago

“Avoid Trip.com – terrible experience! I paid ~$1,000 for seat selections when booking 3 tickets as I’m travelling with a baby. Trip.com showed the seats as confirmed, but the next day I discovered on the airline’s site that none were actually reserved. No adjacent seats were available, and Trip.com then cancelled my reservations blaming the airline. I’m now left with no reserved seats and no way to sit together. Completely unacceptable and the issue is not resolved yet.”

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Posted 9 months ago

“Booked a flight with Saudia, UK to Thailand. Booking was ok but no help to reserve seats (my partner is disabled) unable to access Saudia site as Trip.com use their email and telephone no for sms, so no access code. To now phone Saudia is 10p a minute. No customer service. UPDATE Having been offered Trip.com by skyscanner as a recommended provider, we booked tickets Birmingham to Bangkok via Jeddah with Saudia After receiving the details we attempted to access the Saudia site as Trip.com couldn't reserve us the seats which are needed for my disabled partner. As Trip.com are the primary contacts this is not allowed. At the 1st attempt at resolution my email as a contact was added, but the system still would not allow access as their email is the primary address. The only way to book seats for somebody with a disability has been to make my email and telephone the primary's, as Trip.com have said “we may no longer get flight updates sent to us, it's up to you to maintain a check”. Such a customer service needs to be made publicly available. No I would not recommend but 1 ☆ is the lowest I can give. God help us if we need any assistance whilst we're travelling. STILL NO RESOLUTION, 3 PHONE CALLS, MULTIPLE 'CHATS" AND NUMEROUS EMAILS. THEY ARE THE WORST COMPANY I'VE EVER USED. ONCE THEY'VE GOT YOUR MONEY DON'T CARE. WHAT A JOKE THEY'RE CUSTOMER GUARANTEE IS”

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Posted 9 months ago

“Please avoid using this company. They took money for a seat we chose(due to health issues), which we never got, airline company said it’s their fault, and they’re saying it’s airline fault. As the result we have a senior person struggling for 10 hours of flight and no compensation whatsoever!”

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Posted 9 months ago

“The worst site ordered rental they did not have the rental in stock made excuses about my international driver Licnse which I had both physical and digital they just said no and refuse to issue a refund even thou I did nothing wrong and provided every paper asked for they just not honest site do not use or they will leave you stranded like me”

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Posted 9 months ago

“Not worth booking through them! They don't confirm your booking for a couple of days, which made me nervous if it didn't go through. Third parties add more hassle if they mess up your tickets. Trip.com added Mr and Mrs as our middle names when booking, then made it a huge hassle to fix and tried to charge us for it, even though it was their mistake. If the name on your reservation doesn't match, it messes with your mileage plan and blocks you from using TSA precheck global entry. I'll never book with them again. Didn't save us much money.”

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Posted 9 months ago

“I would never use the trip app or website again. I tried to make a reservation and entered the incorrect date. I realized after confirming. I explained the issue and was told they would have to contact the hotel to see if they could approve my refund. I called the hotel myself and they agreed to release the hold on my account and not charge a fee or charge me for the one night. I was still charged on my account. I have emails saying I would get a refund but have yet to get my money back. So disappointed”

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Posted 9 months ago

“Don’t use this service. If you have any problem and need to do a cancellation even with all the documents they will find excuses and won’t do it. Book directly with the airline for peace of mind.”

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Posted 9 months ago

“Trip.com turned our milestone family trip into a disaster. They issued 4 tickets to Zimbabwe—none were valid. One had a duplicated name, making it unusable. Qatar Airways confirmed it could be corrected, but Trip.com refused. Airline references were untraceable, and OTPs were sent to an unknown email. When we tried to cancel within 48 hours, Trip.com stalled us repeatedly. Then—just two minutes after the deadline expired—they refused the refund and said we’d now be charged to cancel. I’ve filed Section 75 claims and escalated to the Financial Ombudsman. If I could give zero stars, I would. Avoid Trip.com at all costs.”

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Posted 9 months ago

“I booked a flight through Trip.com and was wrongfully denied boarding due to incorrect and misleading information. I am a Canadian Permanent Resident and had written confirmation from the Consulate of Japan in Vancouver that I was eligible to enter Japan and apply for a shore pass. I presented this confirmation email along with my onward flight details at check-in in Narita, but the staff ignored it and denied me boarding. Trip.com later claimed I could not board without a visa for a one-way ticket, which is factually incorrect. By the time the airline staff responded, the gate had already closed. While the airline rebooked me for the next day, I incurred out-of-pocket costs for hotel, meals, and transportation. Trip.com has refused to provide any compensation despite clear evidence of mishandling.”

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Posted 9 months ago

“Bunch of crooks! Refused to refund my £63 for a flight I booked from Bangkok to Phnom Penh. Claimed that the airline (Thai Air) changed the destination from Phnom Penh to some backwater Cambodian airport nobody has ever heard of, and refused to reimburse. Trip.com tried to fob me off with 1500 credits - like I would ever deal with these schmucks again.”

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Posted 9 months ago

“I booked through Trip.com and unfortunately my experience was very disappointing. Despite several attempts to contact customer service, I did not receive the help I needed to resolve my issue. The lack of clarity and support left me without a solution and without a concrete refund. I strongly advise against this agency for anyone looking for reliable service and effective support.”

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Posted 10 months ago

“horrible I don't recommend”

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Posted 10 months ago

“這是我親身體驗Trip.com 的惡劣手法，他們的與航空公司對資料API對接出了日子的誤差竟然要客戶買單還無限輪回的推給航空公司的失誤。故事發生與先早我訂了8/13/2025 泰航臺北飛曼谷的來回機票結果08/12/2025 凌晨兩點多發一個通知來說飛機改為08/12/2025 早上 9：19分起飛，我起來看到訊息我一臉的黑人問號？？？我誤以爲我訂錯機票急忙再訂一張泰獅航飛曼谷的單程機票。後來我檢查我的email, 發現我並沒有訂錯機票是Trip.com 的APP出現狀況，我打電話給客服，客服就無限輪回的說是航空公司我預警的把航班提早一天（這是我聼過最好笑推卸責任的理由，我只聽過往後延沒聽過提早）。故事寫道這裏相信大家都知道結果Trip.com 不承認錯誤，他們給我的解決方案是取消泰航的票協助退款，重新訂泰獅航來回機票（因爲泰獅航不給退款）。這種低質的服務態度以及解決的方法令人無法再相信trip.com這家母公司是位於上海的攜程集團有限公司美國納斯達克（股票代碼：TCOM ). trip.com 這兩百二十美金老子我虧得起老子就是要把你這種惡劣行經公佈于世避免又有人受害。”

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Posted 10 months ago

“They charged me full amount when booking as pre-authorization. When I wanted to check in at hotel, I had to pay full amount again. Trip.com must clear it when booking. Very disappointed.”

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Posted 10 months ago

“Reschedule and cancellation fee is expensive. Won't use trip.com for my future flights!”

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Posted 10 months ago

“I am a platinum member of trip.com. unfortunately until I had problems with them I never realised that how commercial and greedy they are instead of giving genuine passengers services. My 75 years old father was off loaded due to their wrong information and wrongly sold tickets. He was stranded at the airport for 24 hours not a single unit of trip.com had helped us. Instead this multimillion worth company has been lieing and continuously giving false and confusing information. Be aware of this scam ! If someone is in trouble only they can realise how big scam they are”

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Posted 10 months ago

“They overcharge for activities by 30 percent for no reason , better book directly with merchant.”

Trip.com 1 star review on 8th August 2025

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Posted 10 months ago

“They sell you flights which after payments change to less wanted flights. They offer no service and only lame excuses pointing to other parties. Never use them, book straight with airlines perhaps a penny more expensive but you get what you want and pay for.”

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Posted 10 months ago

“I Was about to post a review on Yiwu ocean hotel which I booked through Trip.Com and to my horror, the system said that a review had been submitted. When I went to the review section, I saw a review posted under my account name and it had given it a perfect 10 score! and as I scroll down the reviews, there are many perfect 10 reviews and some of the info are not true. I had raised a complaint and still waiting for my review to be taken down.”

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Posted 10 months ago

Trip.com is rated 2.6 based on 562 reviews