Trip.com Reviews

Name: Trip.com
Rating: 2.63

2.6 Rating 563 Reviews

40 %

of reviewers recommend Trip.com

2.6

Based on 563 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	96%
Customer Service
Communication Channels	Telephone, Live Chat, Email

About Trip.com:

Trip.com is an international one-stop travel service provider, available in 24 languages across 39 countries and regions in 35 local currencies. Trip.com has an extensive hotel and flight network consisting of more than 1.7 million hotels and flights from over 600 airlines covering 3,400 airports in 220 countries and regions around the globe.

Trip.com's world-class 24/7 multilingual customer service, as well as additional centres in Edinburgh, Tokyo and Seoul, help to 'create the best travel experience' for its millions of customers worldwide.

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“User friendly👍”

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Posted 11 months ago

“Wonderful APP and service”

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Posted 11 months ago

“Shocking customer service , booked 2 separate taxis for my party of 6 passengers to take us to an event . At the time of pick up no driver turned up for me to phone and find out they had cancelled both my journeys . Total cost £100 which I had prepaid. Trying to get the money back is proving somewhat difficult. I would not recommend using trip for taxis with DZ Cabs or Taxicode . Stay well clear.”

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Posted 11 months ago

“Absolutely terrible experience with this company. They strung us along so long with our booking, giving us mixed information about whether we were actually booked or not, before we finally found out that our flight wasn't available. Finally just booked through airline itself. They charged us anyway so we're still hoping to get a refund from them.”

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Posted 11 months ago

“Worse than worse. Negative stars. Booked a refundable hotel. 2 weeks later received an email from the hotel and I replied I was cancelling my reservation, this was 6 weeks prior to my stay/refundable window. The day the refundable window closed 3 days before my stay they send me an email referring to my upcoming stay. Had they sent this BEFORE the cancellation window I would have caught the mistake. But they didn't, so I called them and supplied a copy of my cancellation email. They said they would review the situation and contact the hotel. Neither said they received/followed through on my cancellation request which was NOT my fault. I have proof yet I'm still being charge $1100 for that reservation. Both the hotel and trip.com handled this horrifically. This occurred during a holiday week, so I called the hotel to see if I could book a room during my original time frame and was told the hotel was fully booked. So they were easily able to rebook my room yet they are charging me for my entire stay. That's not ethical. Dealing with Trip.com was horrible, they were useless and had they sent me the upcoming stay email 24 hours earlier I would have seen the error and could have easily cancelled within the refund window. I DO NOT RECOMMEND booking with them, they handled this so poorly, even though I had proof I cancelled the reservation 6 weeks before the cancellation window closed. I had rebooked at a different hotel and having to spend days arguing with them during my vacation was beyond unpleasant and tainted my vacation.”

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Posted 11 months ago

“The support is ideally efficient and way better that Agoda, go trip!”

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Posted 11 months ago

“I recently booked a flight through Trip.com and was thoroughly impressed with the experience. The platform is user-friendly, offering a wide range of flight options at competitive prices. The booking process was seamless, and I appreciated the detailed information provided about each flight. Trip.com made my travel planning easy and stress-free. Highly recommend their services for anyone looking to book flights!”

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Posted 11 months ago

“I was worried about a new booking made with this company. I had no need to worry, our tickets came through and worked perfectly at the event.”

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Posted 11 months ago

“The service is extraordinary, all of your requests are handled very fast.”

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Posted 11 months ago

“Trip.com's customer service is really excellent”

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Posted 11 months ago

“Most of my air tickets to Asia are purchased on Trip. com. Members who join it also accumulate gold coins that can be used when purchasing tickets. The response to ticket reservations is very fast, and I really like it”

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Posted 11 months ago

“Extremely disappointing experience with Trip.com My flight was canceled by the airline and despite being eligible for a full refund I’ve been stuck in an endless loop between Trip.com and Ryanair with no resolution Their system doesn't recognize my email support keeps repeating the same instructions and no one takes real responsibility After dozens of emails chats and account deletions I’m still waiting ! This level of service is simply unacceptable”

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Posted 11 months ago

“This was the worst booking platform I have ever booked flights on. They have glitches in their systems that once you make a payment for booking tickets...it completely changes the dates (trust me, I had witnesses with me when booking the tickets) and you spend days with poor customer service, promised call backs that never happen until you have no option but to pay in a tremendous amount of extra money to rebook your tickets to the correct dates because they refuse to acknowledge any wrong on their part. This has happened to several people I have spoken to recently as well. They have the worst customer service. Never again!!”

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Posted 11 months ago

“scammer terrible ticket issuer”

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Posted 1 year ago

“I was in China and needed to contact a live agent. However, the VOIP in the mobile app was a number pressing loop, and I could not select to speak to a live agent regarding my flight booking. I tried to look for a mainland China to call, but there isn't one! I tried multiple times to contact customer service over text and only realised that I had to type "live agent" before the response bot would bring a human to the chat. The first live agent told me that the VOIP didn't work because of a plane crash in India. With regards to my enquiry, trip.com will respond to me in 48 hours. That response did not come. One week later, I had to text trip.com in the mobile app to ask for a status update. The second live agent even told me that I needed to reinstall the mobile app in order for the VOIP to work. DO NOT USE THIS MISLEADING AND UNRELIABLE TRAVEL SERVICE!!!”

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Posted 1 year ago

“Trip.com gave me one of the worst customer service experiences I’ve had. After my flight was changed by the airline, I contacted them multiple times to request a different flight. They told me my request was received and everything was fine. Later, they confirmed the wrong flight — not the one I asked for. When I called to fix it, they said it was too late and blamed me for not answering a 5:00 AM call. I had already called back that same morning and followed their instructions. On top of that, they never notified me about a change to my departure flight. I had to find out on my own. I followed all their advice, contacted them on time, and still ended up with flights I didn’t want. Their communication was unclear, and their support was not helpful.”

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Posted 1 year ago

“This company scammed me Booked a flight in wrong name Refused to change it..talked to a bot Kept telling me to email them which I did. Would not change or refund me. Horrible experience AVOID them”

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Posted 1 year ago

“Customer service is ok but if they can charge you to answer the phone they will just be careful not make one single mistake or your whole dream vacation can be ruined. Name correction is not something that should be charged $215 as the airlines don’t charge that insane amount. One airline charges $27 and the other is one time FREE name correction (see below) . Not a good experience at all.”

Trip.com 1 star review on 10th June 2025

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Posted 1 year ago

“This site pretends to offer over 60 rail discount cards but it's not the affiliated national rail card. I've lost £80 to this scam”

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Posted 1 year ago

“I booked a flight 3 days ago, and the airline changed the first leg of my trip. Normally the second leg updates automatically, but Trip.com didn’t adjust anything. Even worse, they claim my ticket “isn’t issued yet” and are now telling me to buy a new one for $1400 more! I’ve talked to SIX different agents and none of them could fix it. The airline already bumped me to the next flight, but Trip.com refuses to help or rebook. Their customer service is a complete mess. I urgently need to travel on a specific day and they’ve made everything worse. Avoid Trip.com – total disaster. Book directly with the airline instead.”

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Posted 1 year ago

Trip.com is rated 2.6 based on 563 reviews