Trip.com Reviews

Name: Trip.com
Rating: 2.63

2.6 Rating 563 Reviews

40 %

of reviewers recommend Trip.com

2.6

Based on 563 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	96%
Customer Service
Communication Channels	Telephone, Live Chat, Email

About Trip.com:

Trip.com is an international one-stop travel service provider, available in 24 languages across 39 countries and regions in 35 local currencies. Trip.com has an extensive hotel and flight network consisting of more than 1.7 million hotels and flights from over 600 airlines covering 3,400 airports in 220 countries and regions around the globe.

Trip.com's world-class 24/7 multilingual customer service, as well as additional centres in Edinburgh, Tokyo and Seoul, help to 'create the best travel experience' for its millions of customers worldwide.

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Really like this APP. The price is amazing.”

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Posted 11 months ago

“The UI of the APP looks clear and great. it’s easy for me to find what I want. I have bought a flight ticket last month with reasonable price. Good experience!”

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Posted 11 months ago

“APP is brilliant.”

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Posted 11 months ago

“Very swift and convenient”

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Posted 11 months ago

“Booked my journey with Saudia airlines through trip.com. the airline changed my layover duration (from 7hrs to 13.5 hrs) I called the airline and was told to discuss with trip as they were the agent. After eventually getting through to someone over the phone I was offered an alternative flight which I immediately accepted. I was told however that I would need to wait around 1 week for the airline to confirm the change. At the time of typing, it has been 3 weeks and 3 days since this initial conversation and I have not heard anything with regards to a confirmation. I have been calling/chat with trip on daily basis and each time I get told "we are waiting for the airline to approve" I asked numerous times for my issue to be escalated and also for a supervisor to contact, each time I was told "it has already been escalated and I shall put a note to escalate again and a supervisor will be in contact as soon as possible" At the time of typing I have still heard nothing from a supervisor or wether my flight is confirmed. I am supposed to be checking in, in a few hours, but I don't even know my departure time yet, neither can I apply for my customs form as I do not know my arrival time either. In summary, I will not use or recommend trip.com or Saudia airlines to anyone - avoid at all costs”

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Posted 11 months ago

“A flight back to Phuket from Bali was cancelled, I requested the refund, Trip.com send me multiple misleading informations, said that requested the refund to Air Batik, after some days informed that they cancelled the request (no idea why), so I asked to request again, they said they did, after I contacted multiple times they just said they couldnt provide the refund, I do not recommend this company, it is better to purchase directly with the airlines.”

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Posted 11 months ago

“Convenient”

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Posted 11 months ago

“good looking website and smooth progress”

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Posted 11 months ago

“I have bought a flight ticket to LA, but the weather was not good. trip.com has informed me two- day in advance and help me to cancel the booking for free. I really appreciate their service on that case. Will use this platform again for my future travel.”

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Posted 11 months ago

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Posted 11 months ago

“First time used for booking hotels and trains in another country. All went perfectly with good prices. I recommend!”

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Posted 11 months ago

“Fast and most accurate than others. Trip.com has quickly become my go-to app for all things travel! Whether it’s booking flights, hotels, trains, or even attractions, everything is so easy and seamless. The interface is user-friendly, and I love how I can compare prices, see real-time availability, and get instant confirmations. One of the best features is how it supports travelers in multiple languages and currencies—very convenient when traveling internationally. Their customer service is also responsive and helpful, which gives me peace of mind whenever I need support or changes. Thanks to Trip.com, planning a trip has never been more stress-free. I highly recommend it to anyone who travels often or just occasionally—you won’t be disappointed!”

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Posted 11 months ago

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Posted 11 months ago

“I recently used Trip.com to book a last-minute vacation, and I couldn't be happier with the experience. From the moment I logged onto their website, I was impressed by how user-friendly and intuitive it was. The search functionality made it incredibly easy to find the best flights and accommodations that fit my budget and schedule. What stood out the most was the variety of options available. Whether you're looking for a luxurious getaway or a budget-friendly trip, Trip.com has something for everyone. I was able to compare different airlines and hotels, read genuine reviews, and make an informed decision with ease. Customer service was another highlight of my experience. I had a few questions about my booking, and their support team was quick to respond and incredibly helpful. It's clear they prioritize customer satisfaction, which gave me peace of mind throughout my trip. Overall, Trip.com made my travel planning seamless and stress-free. I highly recommend it to anyone looking to book their next adventure. It's a reliable platform that truly enhances the joy of travel.”

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Posted 11 months ago

“easy to use, good price”

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Posted 11 months ago

“I am more than impressed by their 24/7 customer service. I can always find somebody to help me whenever I need. Keep going!”

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Posted 11 months ago

“good service. best website”

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Posted 11 months ago

“Nobody know trip better than trip.com!”

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Posted 11 months ago

“Easy to use and affordable rates.”

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Posted 11 months ago

“I had an exceptional experience booking through Trip.com! The platform is incredibly user-friendly, making it easy to find and customize travel plans. The travel experiences they offer are top-notch — from seamless flight bookings to comfortable accommodations and exciting activity options. During my trip, everything went smoothly, and I truly felt supported with comprehensive customer service. Thanks to Trip.com, my travel experience was hassle-free and memorable. I highly recommend this company to anyone looking for a reliable and enjoyable way to plan their adventures!”

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Posted 11 months ago

Trip.com is rated 2.6 based on 563 reviews