Trip.com Reviews

Name: Trip.com
Rating: 2.63

2.6 Rating 563 Reviews

40 %

of reviewers recommend Trip.com

2.6

Based on 563 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	96%
Customer Service
Communication Channels	Telephone, Live Chat, Email

About Trip.com:

Trip.com is an international one-stop travel service provider, available in 24 languages across 39 countries and regions in 35 local currencies. Trip.com has an extensive hotel and flight network consisting of more than 1.7 million hotels and flights from over 600 airlines covering 3,400 airports in 220 countries and regions around the globe.

Trip.com's world-class 24/7 multilingual customer service, as well as additional centres in Edinburgh, Tokyo and Seoul, help to 'create the best travel experience' for its millions of customers worldwide.

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I easily found perfect flights using flexible date filters and price alerts. The payment processed instantly, even when adding seat upgrades. Super smooth!”

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Posted 11 months ago

“What I love is that I can plan my whole trip in one place. Last week I booked flights, a highly-rated hotel, and even airport transfers without switching apps! It saved me so much time.”

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Posted 11 months ago

“Trip.com offers some of the cheapest deals I’ve found online! I was able to book my ticket at a very competitive rate compared to other platforms. What really stood out was their customer service—the agents were helpful and patient. They didn’t just give me a standard answer; instead, they really took the time to check all possible solutions, even reaching out to the airline to negotiate on my behalf and explore any considerations related to my concern. I appreciate the extra effort they put in. It made me feel supported and valued as a customer. Highly recommend!”

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Posted 11 months ago

“The chatbot does not provided an answer that is relevant to my questions. There is no human being at the phone (both US and Global). In the past, I have use trip.com many times for international flights and trains in China. You would be perfectly fine unless you have a question that need to be answered by a human being. I was trying to to make sure that they have free cancellation for flight booked within 24 hour as is the standard practice for US airlines.”

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Posted 11 months ago

“I've spent over 2k€ on this platform for our trip into China this month and most of the time, the process is quick but not fluid or clear. We've bought train tickets, eSims and tickets for attractions. For a particular ticket bundle (a 2-person entry) to a Safari Park in Guangzhou, the platform made me think that I have to insert all travellers' name for that ticket because at the checkout page, it was written under the date selection : "To enter the park, you must present one of the following 3 identification documents: 1. Hong Kong/Macao Special Administrative Region Home Visit Permit/ID Card/Passport; 2. Mainland Travel Permit for Taiwan Residents or Residence Permit for Taiwan Residents of the People's Republic of China; 3. Overseas nationality passport." China is strict with ID and we wanted to make sure that everyone’s ID is registered. However, at checkout, I can only insert 1 person's name for every ticket bundle. I.e., if I bought 5 ticket bundles, I can only insert 5 people’s name, not 10. As it not written that one name is sufficient anywhere in the checkout page, naturally, I thought that I had to add quantity to 10 for the number of entrance tickets in order to register 10 names. We only realised that we have bought tickets for 20 people before entering the Safari park! So, we have spent 280€ in extra due to unclear, incomplete or omitted information. This is a borderline fraud. Either intentionally or not, this is a UX mistake. Not only they wouldn't admit it, they proposed only to refund 15% of the extra money spent. Never again. Such misleading UX system from a Singapore-based company, anyone would have least expected it. So disappointing. Better to go to booking.com or tripadvisor where they are more serious about customer UX and service.”

Trip.com 1 star review on 23rd July 2025

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Posted 11 months ago

“An absolutely disappointing experience. Zero personalized attention, no contact with the airline, and practices that I consider deceptive. I felt scammed. I bought a ticket that included checked baggage, but due to changes made by the airline (not me), I was forced to accept a new flight that didn't suit my needs as the only alternative, in addition to paying a difference of 166 euros. The most outrageous thing is that the new ticket was issued without checked baggage, even though the original one did include it. I will continue to report this situation to consumer protection agencies, social media, and any other available means. Of course, I will never use TRIP.COM or any other intermediary again. Airline policies are already abusive enough without having to deal with poor management by platforms like this. Booking No. 1321655030912361”

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Posted 11 months ago

“Booked a non-refundable stay at a Napa Valley vineyard resort when wildfire smoke disrupted travel. The platform’s "Natural Disaster Protection" policy triggered automatically based on local air quality alerts. I submitted CalFire’s regional advisory through their emergency portal—no phone calls needed. Full refund ($1,872) processed in 72 hours including resort fees. Competitors offered credit only. Confirmation email included rebooking offers for later dates. Demonstrated real empathy when unforeseen crises hit domestic travel.”

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Posted 11 months ago

“I found their cancellation rules really straightforward. I knew exactly what fee I'd pay upfront before confirming and no nasty surprises later.”

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Posted 11 months ago

“Dreadful information sharing and a customer service centre that gave me the run around. Ended up cancelling and rebooking with a company that was straightforward, knowledgable and helpful. Avoid!”

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Posted 11 months ago

“Great service and smooth booking experience. The platform is reliable and the support team responded quickly when I had a question. Everything went perfectly. Thank you!”

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Posted 11 months ago

“Automated robot support, followed by human robot, followed by inflexible response of "computer says no", and finally radio silence My 16yr old child bought the wrong railcard, and they refused to help her correct her human error. Very disappointed with their poor customer services, automated systems, inflexible support. Initially sent round in circles with their AI support chatbot, got passed to a human robot with a script, finally "escalated" to a human with a brain, who can "make decisions". Despite getting to a human, all they could say was "computer says no". When we requested that it be escalated further, radio silence! So they take my 16 yr old's money, give her the run around, then are no longer interested. So much for escalating to a human.”

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Posted 11 months ago

“There was a situation with one of my flights in Thailand. We were three passengers out of which two passengers flight need to be rescheduled and 1 needed to be cancelled due to the airline making changes in the original bookings. When I tried to talk with Trip.com to manage my bookings, the advisor did not communicate to me things clearly and now I have to bear the brunt of it highly unsatisfied. I have been a customer of Trip.com for more than 12 years did not expect this kind of unprofessionalism from them.”

Trip.com 1 star review on 18th July 2025

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Posted 11 months ago

“Very good platform. Trip.com makes travel easy and affordable. As a bargain hunter, I love that it's super intuitive, there is no confusing menus or hidden charges. Fees are totally fair and transparent, unlike some apps that nickel-and-dime you. Just tap, choose, and go. Prices stay low without sacrificing quality, proving you don't need deep pockets for great trips. Five stars for keeping it simple and cheap!”

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Posted 11 months ago

“Filtering hotels for 'free cancellation' and 'airport shuttle' was effortless. From searching to payment, everything flowed smoothly, no glitches or confusion. The whole process took minutes. Highly recommend for hassle-free bookings.”

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Posted 11 months ago

“My Chengdu train departure shifted earlier, but Trip.com alerted me instantly via SMS. They even suggested rebooking options. Proactive updates like this make travel worry-free.”

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Posted 11 months ago

“User friendly：）”

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Posted 11 months ago

“Trip.com's customer service is amazing! I connected to a live agent in less than a minute—super fast and efficient.”

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Posted 11 months ago

“My flight was canceled by the airline, but the Trip.com advisor helped me switch to another flight at no extra cost. I really appreciated it!”

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Posted 11 months ago

“Great experience booking through this platform. The process was smooth and hassle-free, and the confirmation came instantly. The accommodation matched the description perfectly, and the customer service was helpful and responsive. Will definitely use it again for future trips!”

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Posted 11 months ago

“Good service”

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Posted 11 months ago

Trip.com is rated 2.6 based on 563 reviews