Trip.com Reviews

Name: Trip.com
Rating: 2.63

2.6 Rating 563 Reviews

40 %

of reviewers recommend Trip.com

2.6

Based on 563 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	96%
Customer Service
Communication Channels	Telephone, Live Chat, Email

About Trip.com:

Trip.com is an international one-stop travel service provider, available in 24 languages across 39 countries and regions in 35 local currencies. Trip.com has an extensive hotel and flight network consisting of more than 1.7 million hotels and flights from over 600 airlines covering 3,400 airports in 220 countries and regions around the globe.

Trip.com's world-class 24/7 multilingual customer service, as well as additional centres in Edinburgh, Tokyo and Seoul, help to 'create the best travel experience' for its millions of customers worldwide.

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I've personally recommended Trip.com to several friends this year. The consistency, competitive prices, and knowing what to expect make it my go-to choice.”

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Posted 10 months ago

“I managed to book my flight from Seoul, find a great Tokyo hotel, and get travel insurance all in one go on Trip.com. I love how it handles everything I need.”

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Posted 10 months ago

“I've used Trip.com for years, especially for big international trips, because it feels reliable and trustworthy. I've never worried about the security of my payment details with them.”

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Posted 10 months ago

“My train platform changed last-minute, but Trip.com sent an alert before I left the hotel. Lifesaver!”

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Posted 10 months ago

“I checked in super late, worried my room wouldn't be there. But Trip.com's guarantee held up – my room was waiting, no problems. Reliable!”

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Posted 10 months ago

“I accidentally booked the wrong hotel dates. Their live chat fixed it for me in about 15 minutes and sorted the correct booking without extra charge. I was impressed by their speed.”

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Posted 10 months ago

“I love the huge range of airlines Trip.com shows, including some I'd never heard of. It's easy to find genuinely cheap options across different carriers using their filters.”

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Posted 10 months ago

“When I had to cancel a hotel unexpectedly, the refund policy details were upfront. My actual refund matched exactly what the rules stated – clear and fair.”

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Posted 10 months ago

“When booking my Shanghai high-speed train, they recommended hotel packages and even shuttle buses. I booked everything together seamlessly.”

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Posted 10 months ago

“I am extremely disappointed with my recent experience using Trip.com. Due to a critical system failure in their booking process, my children were denied boarding at the airport because of how their names appeared on the tickets. Trip.com's system does not support passport formats where the 'Given Name' field includes the father's and grandfather's names, which is standard in many countries' passports, especially Arabic-speaking ones. Their system merged names in a way that did not match the passport, and even though we entered the names exactly as shown on the passports, the tickets generated were incorrect. We contacted support immediately and were told to go to the airline desk, but by then it was too late, and the airline refused boarding due to the name mismatch. This was a devastating experience for us and especially for my children, who were left in tears at the airport. Trip.com’s customer support was unhelpful, slow to respond, and refused responsibility for the problem, blaming us for the name formatting—despite us clearly following the passport format and having screenshots of how we entered the names. We lost the tickets, the travel plans, and incurred emotional and financial stress—all because Trip.com failed to verify and process the information properly. I strongly urge others to avoid using Trip.com, especially if you come from a region where passport name formatting differs from Western conventions. Their system is not internationally compatible, and their customer service will not support you when their system fails”

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Posted 10 months ago

“Lack of Transparency – Possible Breach of UK/EU Aviation Standards Trip.com & Virgin Atlantic changed my flight’s aircraft from an Airbus A350 to a Boeing 787-9 without notifying me—only a minor time change was mentioned in the Change notification which I accepted. And 2-3 days later issued an Aircraft Type Change which had no consent of mine. Under UK/EU aviation laws, passengers have the right to be properly informed of significant changes. I only found out after checking myself. And I did notify this to Trip.com on the same day! After posting a negative review, I was offered a switch back to an A350—but only if I paid £164 more. This, after already losing £100 cancelling a previous booking. I wasn’t asking for compensation, just the aircraft I originally booked. Trip.com’s handling of this shows poor customer service and disregard for basic passenger rights under EU261.”

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Posted 10 months ago

“The Dufour by Hotel Schweizerhof Zürich”

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Posted 11 months ago

“Their real-time alerts saved me. I got an SMS 3 hours before departure when my gate changed. The info perfectly matched airport displays.”

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Posted 11 months ago

“I was genuinely impressed by how spot-on the hotel ratings were. The 4-star ryokan I stayed at in Kyoto looked exactly like the photos and lived up to the reviews—no unexpected surprises. That kind of honesty really made my trip smooth and enjoyable. I’ll definitely trust Trip.com for reliable reviews in the future!”

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Posted 11 months ago

“Even for my small-town business trip, I found multiple accommodation options. Loved filtering boutique hotels with private terraces.”

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Posted 11 months ago

“As a first-time user, I found their mobile app incredibly intuitive. All fees were clearly itemized during checkout, nothing felt unreasonable compared to booking directly.”

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Posted 11 months ago

“Entering my card details felt safe with their encrypted checkout. I appreciate their mandatory ID verification, as it actually made me feel more secure about my booking data.”

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Posted 11 months ago

“Arrived at Hilton Bayfront to find "ADA room" reassigned. The agent leveraged Marriott partnership at nearby Westin at original rate and updated our room. That's really awesome.”

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Posted 11 months ago

“Good service and cheap price”

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Posted 11 months ago

“As a loyal user for 3 years, I consistently recommend Trip.com to colleagues. Like many reviewers, I often describe them as "dependable" because they've never failed me.”

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Posted 11 months ago

Trip.com is rated 2.6 based on 563 reviews