Trip.com Reviews

Name: Trip.com
Rating: 2.63

2.6 Rating 562 Reviews

41 %

of reviewers recommend Trip.com

2.6

Based on 562 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	96%
Customer Service
Communication Channels	Telephone, Live Chat, Email

About Trip.com:

Trip.com is an international one-stop travel service provider, available in 24 languages across 39 countries and regions in 35 local currencies. Trip.com has an extensive hotel and flight network consisting of more than 1.7 million hotels and flights from over 600 airlines covering 3,400 airports in 220 countries and regions around the globe.

Trip.com's world-class 24/7 multilingual customer service, as well as additional centres in Edinburgh, Tokyo and Seoul, help to 'create the best travel experience' for its millions of customers worldwide.

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My experience is that if the airline changes a flight to a time that is not convenient, the airline will only do the refund through trip.com, and then you’re dealing with a non-English speaking Filipino and your personal data is run through the Philippines. And worse, they don’t wanna communicate by email. They will only allow you to upload data and send it to them. It’s a very one-way customer relationship.”

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Posted 10 months ago

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Posted 10 months ago

“I am a platinum member of trip.com. unfortunately until I had problems with them I never realised that how commercial and greedy they are instead of giving genuine passengers services. My 75 years old father was off loaded due to their wrong information and wrongly sold tickets. He was stranded at the airport for 24 hours not a single unit of trip.com had helped us. Instead this multimillion worth company has been lieing and continuously giving false and confusing information. Be aware of this scam ! If someone is in trouble only they can realise how big scam they are”

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Posted 10 months ago

“Using trip.com again to book a hotel in Malaysia. The progress was smooth, the UI was clear to look. Looking forward to my trip there!”

Trip.com 5 star review on 8th August 2025

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Posted 10 months ago

“They overcharge for activities by 30 percent for no reason , better book directly with merchant.”

Trip.com 1 star review on 8th August 2025

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Posted 10 months ago

“They sell you flights which after payments change to less wanted flights. They offer no service and only lame excuses pointing to other parties. Never use them, book straight with airlines perhaps a penny more expensive but you get what you want and pay for.”

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Posted 10 months ago

“It was nice to discover that they offer delay insurance and flight change alerts; it gave me added peace of mind during the journey. I received a notification when my gate changed, which was quite useful.”

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Posted 10 months ago

“I had no trouble checking in. The hotel always had my reservation ready when I made a reservation using Trip.com. The staff were helpful, and everything went smoothly.”

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Posted 10 months ago

“I had no trouble checking in. The hotel always had my reservation ready when I made a reservation using Trip.com. The staff were helpful, and everything went smoothly.”

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Posted 10 months ago

“The hotel ratings felt real, and the comments from other tourists were quite useful. I ended up scheduling a place that I would have missed otherwise, and it turned out excellent. When the reviews reflect the experience, it makes it much easy to make a decision.”

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Posted 10 months ago

“The payment procedure is reliable and easy. I had no trouble entering my card information, and it was easy. It made all of my travel planning simple and stress-free.”

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Posted 10 months ago

“I've been using Trip.com for years because it seems trustworthy and reliable, especially for large international vacations. With them, I've never been concerned about the security of my payment information.”

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Posted 10 months ago

“I Was about to post a review on Yiwu ocean hotel which I booked through Trip.Com and to my horror, the system said that a review had been submitted. When I went to the review section, I saw a review posted under my account name and it had given it a perfect 10 score! and as I scroll down the reviews, there are many perfect 10 reviews and some of the info are not true. I had raised a complaint and still waiting for my review to be taken down.”

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Posted 10 months ago

“Trip.com actually sent me an email when my train platform changed right at the station. It was a small notification but made a huge difference for my stress levels!”

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Posted 10 months ago

“Their map-based search helped me pinpoint hotels near specific attractions. Confirmation appeared instantly on my phone with check-in details.”

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Posted 10 months ago

“I tried the ticket waitlist option for a popular route and got an SMS notification the next day saying it secured! The communication was really prompt and helpful.”

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Posted 10 months ago

“Booking high-speed train tickets in Europe on Trip.com was surprisingly straightforward. They broke down all the costs (base + fees) clearly with no hidden surprises.”

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Posted 10 months ago

“Booking high-speed train tickets in Europe on Trip.com was surprisingly straightforward. They broke down all the costs (base + fees) clearly with no hidden surprises.”

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Posted 10 months ago

“When my flight was delayed, I got an app notification and email from Trip.com before the airline announced it! That timely info was crucial for me.”

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Posted 10 months ago

“I've personally recommended Trip.com to several friends this year. The consistency, competitive prices, and knowing what to expect make it my go-to choice.”

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Posted 10 months ago

Trip.com is rated 2.6 based on 562 reviews