Trip.com Reviews

Name: Trip.com
Rating: 2.63

2.6 Rating 562 Reviews

41 %

of reviewers recommend Trip.com

2.6

Based on 562 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	96%
Customer Service
Communication Channels	Telephone, Live Chat, Email

About Trip.com:

Trip.com is an international one-stop travel service provider, available in 24 languages across 39 countries and regions in 35 local currencies. Trip.com has an extensive hotel and flight network consisting of more than 1.7 million hotels and flights from over 600 airlines covering 3,400 airports in 220 countries and regions around the globe.

Trip.com's world-class 24/7 multilingual customer service, as well as additional centres in Edinburgh, Tokyo and Seoul, help to 'create the best travel experience' for its millions of customers worldwide.

Visit Website

Write Your review

Tell us how Trip.com made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Have bought a train ticket on trip.com. It is easy to use bar code to went through the check gate.”

Helpful Report

Posted 10 months ago

“I booked through Trip.com and unfortunately my experience was very disappointing. Despite several attempts to contact customer service, I did not receive the help I needed to resolve my issue. The lack of clarity and support left me without a solution and without a concrete refund. I strongly advise against this agency for anyone looking for reliable service and effective support.”

Helpful Report

Posted 10 months ago

“Changing or refunding tickets is straightforward, and refunds are usually received swiftly. Simple operations like this make last-minute plan modifications a lot less stressful.”

Helpful Report

Posted 10 months ago

“Excellent customer service. Much better price. I was hesitant to use first but price difference was good so I tried and when i needed the customer support I got immediately.”

Helpful Report

Posted 10 months ago

“The waitlist or ticket-snatching option works nicely, and notifications are prompt. Nothing is worse than missing a ticket because you did not receive an alert.”

Helpful Report

Posted 10 months ago

“The system gives clear rail alternatives and straightforward pricing. It is simple to browse recommended trains without having to navigate through numerous pages.”

Helpful Report

Posted 10 months ago

“A good deal of recurring users indicate they would suggest it to friends. The reviews contain numerous "trustworthy" comments. When strangers are this positive, it says a lot.”

Helpful Report

Posted 10 months ago

“Flight status updates, such as delays or gate changes, are normally received swiftly and accurately. Keeps you informed and prevents surprises at the airport.”

Helpful Report

Posted 10 months ago

“The price here is insane. I can always get the cheapest hotel to stay.”

Helpful Report

Posted 10 months ago

“good service from Trip！I can always get support from the agent in time.”

Helpful Report

Posted 10 months ago

“horrible I don't recommend”

Helpful Report

Posted 10 months ago

“Finding and paying for tickets is simple and straightforward. It's always good to not have to go through hoops just to get a ticket.”

Helpful Report

Posted 10 months ago

“The platform has a strong, reliable feel. You don't have the shady ""hope this works out"" feeling. You truly feel at ease pressing the ""pay"" button."”

Helpful Report

Posted 10 months ago

“They usually answer pretty fast, so you’re not stuck waiting forever. Even when it’s busy, the wait’s not too bad. Honestly, it’s quicker than I expected for a big service team.”

Helpful Report

Posted 10 months ago

“Pretty good platform to let our travel become great. Get deals when booking hotels in Singapore.”

Helpful Report

Posted 10 months ago

“這是我親身體驗Trip.com 的惡劣手法，他們的與航空公司對資料API對接出了日子的誤差竟然要客戶買單還無限輪回的推給航空公司的失誤。故事發生與先早我訂了8/13/2025 泰航臺北飛曼谷的來回機票結果08/12/2025 凌晨兩點多發一個通知來說飛機改為08/12/2025 早上 9：19分起飛，我起來看到訊息我一臉的黑人問號？？？我誤以爲我訂錯機票急忙再訂一張泰獅航飛曼谷的單程機票。後來我檢查我的email, 發現我並沒有訂錯機票是Trip.com 的APP出現狀況，我打電話給客服，客服就無限輪回的說是航空公司我預警的把航班提早一天（這是我聼過最好笑推卸責任的理由，我只聽過往後延沒聽過提早）。故事寫道這裏相信大家都知道結果Trip.com 不承認錯誤，他們給我的解決方案是取消泰航的票協助退款，重新訂泰獅航來回機票（因爲泰獅航不給退款）。這種低質的服務態度以及解決的方法令人無法再相信trip.com這家母公司是位於上海的攜程集團有限公司美國納斯達克（股票代碼：TCOM ). trip.com 這兩百二十美金老子我虧得起老子就是要把你這種惡劣行經公佈于世避免又有人受害。”

Helpful Report

Posted 10 months ago

“They charged me full amount when booking as pre-authorization. When I wanted to check in at hotel, I had to pay full amount again. Trip.com must clear it when booking. Very disappointed.”

Helpful Report

Posted 10 months ago

“It's an excellent convenience to have the delay insurance. helps me feel a little more comfortable when I'm purchasing inexpensive airfares.”

Helpful Report

Posted 10 months ago

“Good-looking UI and clear content”

Helpful Report

Posted 10 months ago

“Reschedule and cancellation fee is expensive. Won't use trip.com for my future flights!”

Helpful Report

Posted 10 months ago

Trip.com is rated 2.6 based on 562 reviews