Trip.com Reviews

Name: Trip.com
Rating: 2.63

2.6 Rating 562 Reviews

41 %

of reviewers recommend Trip.com

2.6

Based on 562 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	96%
Customer Service
Communication Channels	Telephone, Live Chat, Email

About Trip.com:

Trip.com is an international one-stop travel service provider, available in 24 languages across 39 countries and regions in 35 local currencies. Trip.com has an extensive hotel and flight network consisting of more than 1.7 million hotels and flights from over 600 airlines covering 3,400 airports in 220 countries and regions around the globe.

Trip.com's world-class 24/7 multilingual customer service, as well as additional centres in Edinburgh, Tokyo and Seoul, help to 'create the best travel experience' for its millions of customers worldwide.

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Don’t use this service. If you have any problem and need to do a cancellation even with all the documents they will find excuses and won’t do it. Book directly with the airline for peace of mind.”

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Posted 9 months ago

“Trip.com turned our milestone family trip into a disaster. They issued 4 tickets to Zimbabwe—none were valid. One had a duplicated name, making it unusable. Qatar Airways confirmed it could be corrected, but Trip.com refused. Airline references were untraceable, and OTPs were sent to an unknown email. When we tried to cancel within 48 hours, Trip.com stalled us repeatedly. Then—just two minutes after the deadline expired—they refused the refund and said we’d now be charged to cancel. I’ve filed Section 75 claims and escalated to the Financial Ombudsman. If I could give zero stars, I would. Avoid Trip.com at all costs.”

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Posted 9 months ago

“I I paid extra for checked baggage but one of my tickets (booked by trip.com) doesn’t include checked bags as I have double checked with the airline and trip.com have booked an economy light ticket with no checked bags that I paid extra for. I just keep getting AI messages or customer service people on chat who just keep saying it is being looked into then send me the same message that my ticket includes baggage when it does not The customer service is rubbish. Impossible to speak to anyone and have wasted hours now trying to sort it out.”

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Posted 9 months ago

“The hotel ratings that they have are real! A good indicator since it lined up almost exactly with what I experienced once I got there. Nothing fake or ai generated!”

Trip.com 5 star review on 29th August 2025

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Posted 9 months ago

“When my flight got delayed, the push notification came almost instantly. Funny enough, I knew about it before the airline even updated their own site.”

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Posted 9 months ago

“I like that Trip.com gives me choices on how to reach them. I used the chat for quick questions but I also got detailed updates by email which made it easy to stay informed.”

Trip.com 5 star review on 28th August 2025

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Posted 9 months ago

“I contacted Trip.com through the app and was connected to a live agent in under two minutes. Compared to other travel sites where I’ve waited forever, the response speed here felt very reasonable.”

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Posted 9 months ago

“I booked a flight through Trip.com and was wrongfully denied boarding due to incorrect and misleading information. I am a Canadian Permanent Resident and had written confirmation from the Consulate of Japan in Vancouver that I was eligible to enter Japan and apply for a shore pass. I presented this confirmation email along with my onward flight details at check-in in Narita, but the staff ignored it and denied me boarding. Trip.com later claimed I could not board without a visa for a one-way ticket, which is factually incorrect. By the time the airline staff responded, the gate had already closed. While the airline rebooked me for the next day, I incurred out-of-pocket costs for hotel, meals, and transportation. Trip.com has refused to provide any compensation despite clear evidence of mishandling.”

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Posted 9 months ago

“Bunch of crooks! Refused to refund my £63 for a flight I booked from Bangkok to Phnom Penh. Claimed that the airline (Thai Air) changed the destination from Phnom Penh to some backwater Cambodian airport nobody has ever heard of, and refused to reimburse. Trip.com tried to fob me off with 1500 credits - like I would ever deal with these schmucks again.”

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Posted 9 months ago

“I made a booking mistake when I was planning my trip to Shanghai so I contacted customer support and with just one phone call, my issue was taken care off instantly. The service was impeccable!”

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Posted 9 months ago

“Every time I book with trip.com, I always get my confirmation details and never have I gotten a booking error. A great guarantee when I am traveling with my husband!”

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Posted 9 months ago

“Trip.com makes finding the perfect hotel super convenient... there are a wide variety of filters and reliable guest ratings helping you to decide just the right place to stay! I for one is impressed by this tool!”

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Posted 9 months ago

“the range of places to stay is huge! From boutique hotels to unique homes... there is always some place perfect for my trip :)”

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Posted 9 months ago

“It’s amazing to book domestic train tickets here. We are now traveling around China. It’s easy for us to buy and change our train tickets. But my wife and I always cannot sit together.”

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Posted 9 months ago

“The train booking tool they have is really easy to use, it smartly recommends the best routes and times with the price breakdown... making it perfectly clear with no hidden costs!”

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Posted 10 months ago

“Finally, a company that makes its cancellation policies crystal clear! Unlike other platforms where you have to dig through page and pages, their fees and refund eligibility are stated plainly right upfront. The entire process is transparent from start to finish, which builds so much trust.”

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Posted 10 months ago

“I had a complex issue that couldn't be solved in one go and the agent assured me they would follow up. I received an email the next day with an update, and a final call two days later confirming the resolution. The communication throughout the process was very soothing and professional.”

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Posted 10 months ago

“Really appreciate that the agent help me to cancel the booking because of my unexpected illness.”

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Posted 10 months ago

“The customer service team is impressively responsive. Wait times are minimal even during peak hours. You’re rarely left waiting long, and the speed surpasses typical expectations for a large-scale service.”

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Posted 10 months ago

“The platform frequently proposes convenient combinations, such as high-speed rail + hotel or train + shuttle connections. It makes arranging an entire trip much easier than juggling multiple apps.”

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Posted 10 months ago

Trip.com is rated 2.6 based on 562 reviews