Trip.com Reviews

Name: Trip.com
Rating: 2.63

2.6 Rating 562 Reviews

41 %

of reviewers recommend Trip.com

2.6

Based on 562 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	96%
Customer Service
Communication Channels	Telephone, Live Chat, Email

About Trip.com:

Trip.com is an international one-stop travel service provider, available in 24 languages across 39 countries and regions in 35 local currencies. Trip.com has an extensive hotel and flight network consisting of more than 1.7 million hotels and flights from over 600 airlines covering 3,400 airports in 220 countries and regions around the globe.

Trip.com's world-class 24/7 multilingual customer service, as well as additional centres in Edinburgh, Tokyo and Seoul, help to 'create the best travel experience' for its millions of customers worldwide.

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I had a very bad experience with Trip.com. Bad Support”

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Posted 7 months ago

“I booked a flight with Trip.com (Booking #1653710053125883) Porto-London 2 passenger for €500 but Trip.com never issued the ticket. At Porto airport, the airline confirmed that no reservation existed under our names. We spent over 3 hours stranded without any assistance. We had to pay for last-minute accommodation, food and transport, and we lost a workday. They admitted their mistake but only offered €60 in “Trip Coins.”. We had to escalate to the UK ECC/consumer authorities. Completely unacceptable service. Do NOT recommend Trip.com.”

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Posted 7 months ago

“I love how they support different channels like phone, app, and WeChat. It makes it easy to get in touch no matter where I am or what I’m doing.”

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Posted 7 months ago

“trip.com really tries to give you the best price when you are booking. I mean when I compare the prices with other travel agencies, trip.com is way cheaper.”

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Posted 7 months ago

“I appreciated how the app recommended nearby hotels and shuttle services after booking my train ticket. It helped complete my itinerary.”

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Posted 8 months ago

“Every booking so far has gone smoothly, and the details always match the confirmation. I feel I can rely on the platform.”

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Posted 8 months ago

“Very good price compared with other OTA!!”

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Posted 8 months ago

“Customer service was friendly and professional. Even when the system glitched, the rep stayed calm and made sure I understood every step.”

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Posted 8 months ago

“I booked a transfer from Tokyo airport to my hotel and back. Everything was perfect, the appointment was made. A good car arrived, and I was met at the airport with a sign, as I ordered. There were discount coupons for my first order, which was also important.”

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Posted 8 months ago

“I was trying to look for something other than hotels so I tried hostels. they also have hostels which I did not know about. You pretty much can find any living accomodations on there!”

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Posted 8 months ago

“Total Happy Ich kann nur gutes berichten, Hotels immer wesentlich günstiger als auf anderen Portalen. Flugsuche sehr übersichtlich. Ich buche alle Reisen über Trip.com und habe dadurch viele Vergünstigungen, z.B kostenlosen Zugang zur Vip Lounge an vielen Flughäfen usw. Man sammelt Coins, die man bei späteren Buchungen, als Zahlungsmittel verwenden kann. Bei Flugbuchungen hast du, wenn du ein Hotel dazu buchen möchtest 25% Ermäßigung auch die Hotelbuchung. Trip.com ist auch Payback Partner, also ich hab viele Gründe, über dieses Portal, meinen Urlaub zu buchen”

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Posted 8 months ago

“Esperienza fatta nel 1 2015, Una agenzia che non tutela il. Viaggiatore. Orari degli aerei sbagliati. Informazioni sulle valige da stiva sbagliate nel numero e nel peso. Assistenza scadente. Si perde solamente tempo e denaro. Su pluti tratte, Non sai se le valige faranno scalo oppure se devi ritirarle! Esperienza negativa al massimo.”

Trip.com 1 star review on 4th October 2025

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Posted 8 months ago

“I wanted to cancel or modify my accidental incorrect booking on 30th September. The problem occurred because the payment was declined for an unknown reason, and I had to try several times using both PC and mobile to complete the booking. My point is that customers should be able to cancel for free within a reasonable time or at least have the option to make free alterations. I submitted a cancellation request, but it was declined. Because of this experience, I will never use Trip.com again and will discourage others from using this platform.”

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Posted 8 months ago

“This is a really cool app. It offers great discounts, lower prices on hotels, tickets, and excursions than other platforms, offers real bonuses for using it, and best of all, it accepts MIR cards. The interface itself is clear and user-friendly. I highly recommend it!”

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Posted 8 months ago

“I am a college student and I have used trip.com ever since middle school. They always have the right bundles with just right cost but extra fun1”

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Posted 8 months ago

“I took a good look on the app and they literally have all the hotels in the world! From capsule hotels to beach villas, and all with the best prices! Highly recommend”

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Posted 8 months ago

“My flight got canceled and the customer service danny called in the hotel and told them my situation to see if they can move back my hotel bookings. I was super impressed, good job danny!”

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Posted 8 months ago

“This is a very interesting travel app. It offers a wide range of deals and destinations. It's also very user-friendly, which is crucial. Highly recommended if you enjoy comfortable travel without breaking the bank.”

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Posted 8 months ago

“I really enjoyed the deals I saw on their website. A huge discount, highly recomment to pay attention to these promotions.”

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Posted 9 months ago

“I am making my trip to switzerland and due to there weren't any direct flights from my city, I had to transfer. Normally, I'd be so confused about the process but on the booking page of trip.com, they made it super clear about what you needed to do! Great tool!”

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Posted 9 months ago

Trip.com is rated 2.6 based on 562 reviews