Trip.com Reviews

Name: Trip.com
Rating: 2.63

2.6 Rating 562 Reviews

41 %

of reviewers recommend Trip.com

2.6

Based on 562 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	96%
Customer Service
Communication Channels	Telephone, Live Chat, Email

About Trip.com:

Trip.com is an international one-stop travel service provider, available in 24 languages across 39 countries and regions in 35 local currencies. Trip.com has an extensive hotel and flight network consisting of more than 1.7 million hotels and flights from over 600 airlines covering 3,400 airports in 220 countries and regions around the globe.

Trip.com's world-class 24/7 multilingual customer service, as well as additional centres in Edinburgh, Tokyo and Seoul, help to 'create the best travel experience' for its millions of customers worldwide.

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Anonymous

Anonymous // 01/01/2019

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“Found the best price here plus earned bonus points. The clean interface makes it easy to navigate.”

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Posted 5 months ago

“The app is so intuitive, even for my first booking. Great deals and covers all the destinations I need.”

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Posted 5 months ago

“Even in smaller regional cities, I found a wide range of accommodations, I can find numerous hotels across different price points for comparison, enabling me to select the one most suitable for my needs.”

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Posted 6 months ago

“Found the best price here plus earned bonus points. The clean interface makes it easy to navigate.”

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Posted 6 months ago

“Unethical practice. They advertised a trip Hk ( HK airline) to Perth via DPS ( Trans Nusa air) to connect the two flights. They claime 60mins connecting flight is sufficient. These are tickets for two 16 year olds. Upon checking Trans Nusa air , their website says 90 mins is minimum. I supplied the screenshot on what TransNusa website says which should give enough ground to process a full refund. I asked for a refund and they are responsible and accountable for the advertising is misleading. Upon filing a complain, they claim they will respond within 24 hours, they never did. Could have been more Consider to customer and process refund straight awat so we can rebook a ticket asap, I didnt mind payment a but more but they don' t seem to care about the stress we go through, especially if we will miss other available flights, leaving us hanging half way.”

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Posted 6 months ago

“The customer service agent resolved my issue in one go, which saved me a lot of time and effort. It’s always a relief when things are handled efficiently.”

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Posted 6 months ago

“I recently had a very bad experience… I recently had a very bad experience with trip.com. I made a hotel booking and requested to change the check-in date. Contacted their chatbot however it wasn't able to help. I called the hotel directly and they advised that they are willing to change the date. So I called trip.com support and spoke to two support staffs and told them that the hotel was willing to amend the date. Both staffs advised that they will escalate this matter to the customer success team to liaise with the hotel for the date change. And they assured that I will receive a response within an hour. The second time I called trip.com to follow up with the matter and their escalated team hasn't responded nor contacted the hotel. On the third day, I received a reply from trip com customer success team saying that the hotel wouldn't change the date. Later I found out from the hotel that trip.com had not contacted them in timely manner which they waited for trip.com to respond to the date change request. I'm truly disappointed and upset with trip.com that they didn't help to respond to the hotel in timely manner which I had to chase them up several times. In the end, hotel wouldn't amend the check in date. Till now, trip.com did not take the responsibility that they had messed up. This is disgusting and will not use their service again.”

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Posted 6 months ago

“Accidentally booked the wrong date. Customer support sorted it out via live chat in under 30 minutes.”

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Posted 6 months ago

“Set up an alert for ticket availability and got notified immediately. No more constant refreshing!”

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Posted 6 months ago

“Poor Customer Services, unprofessional and provide wrong email & information to airline. We will never use it again”

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Posted 6 months ago

“Saw so many reviews saying ‘trustworthy’ and my friend swore by it – they were absolutely right.”

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Posted 6 months ago

“Super user-friendly with no surprise charges. What you see is what you pay.”

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Posted 6 months ago

“Super user-friendly with no surprise charges. What you see is what you pay.”

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Posted 6 months ago

“From the moment I searched for flights to tweaking filters for stops and times, everything was quick and easy to navigate. The checkout and payment went through without any hiccups, which I really appreciate. Honestly, the whole process felt super smooth and faster than I expected.”

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Posted 6 months ago

“Train ticket pricing is clear and transparent, so I always know exactly what I'm paying—no hidden fees. Fares are listed for each departure, allowing me to choose my preferred train and seat. During this trip to China, I discovered that high-speed rail offers business class seats, so I decided to try them out. The experience was excellent.”

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Posted 7 months ago

“I am extremely grateful for the real-time flight updates service. This information keeps me informed of any changes or delays to my flights, allowing me to better plan my itinerary. Last time, I received advance notice that a typhoon might cause delays to my connecting flight. I was able to adjust my plans accordingly, rebooking for the following Monday and rescheduling a work meeting. This truly helped me. The proactive approach of anticipating issues and promptly sharing updates with passengers is excellent. Thank you, Trip~”

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Posted 7 months ago

“They cover numerous cities and offer diverse airline route options. No matter where I travel, I can always find a flight solution that meets my needs. For instance, on this business trip to Bangkok, they provided me with multiple airline choices and various flight times. I arrived on time for the local meeting and didn't miss my subsequent flight back to New York.”

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Posted 7 months ago

“They guarantee room availability, and I've never encountered overbooking or cancellations at hotels, which gives me great peace of mind. Trip's information synchronization is remarkably timely. Many major hotels have close partnerships with Trip, allowing me to secure highly competitive rates without any cancellations. I hope to continue using it in the future！！！！”

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Posted 7 months ago

“The search, filtering, and payment process was incredibly smooth. I easily found the items I needed, and checkout was completely hassle-free. When searching for flights to Seoul with luggage allowance, it accurately recommended the flights I needed, and I smoothly purchased an economy class ticket at the right price and time!!! Thank you!!! Saved me so much time.”

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Posted 7 months ago

“It’s so convenient to have everything in one place! From transportation to accommodation to insurance, this platform truly offers a one-stop solution for all my travel needs. For instance, on my trip from London to Shanghai, I booked all the hotels and flights on Trip, and it felt very convenient.”

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Posted 7 months ago

Trip.com is rated 2.6 based on 562 reviews