Tropicfeel Reviews

Name: Tropicfeel
Address: Carrer de Pujades 60, Barcelona, Carrer de Pujades 60, Barcelona, Barcelona
Rating: 4.17

4.2 Rating 1,820 Reviews

79 %

of reviewers recommend Tropicfeel

4.2

Based on 1,820 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 75%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	6 - 12 Hours
Customer Service	3.2 out of 5
Returns & Refunds
Returns Process	Could Be Better

About Tropicfeel:

"We are the travel gear brand, powered by innovation and sustainability. We are harnessing the power of collaboration to challenge the status quo, walking alongside modern-day travelers in complete harmony, towards a more responsible future. Tropicfeel is about bringing the excitement of travel to everyday life. Travel is for everyone, everywhere, 365 days a year."

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Still waiting to receive my shoes...where are they?”

Helpful Report

Joe, our tracking shows that the shoes are on their way to you! If you need help with checking the status, reach out to our Customer Service team at support@tropicfeel.com :) Tropicfeel Team

“I ordered my pair of Sunsets on 18 July and it is nearly November. Have now moved from UK to Australia and the current trainers I have are nearly unwearable due to old age. I never expected it would be this long and I have to stop myself from cancelling and buying another brand in a shop because I need them now.”

Helpful Report

James, we're really sorry to hear this. Pre-orders can be subject to unforeseen delays which are out of our control, especially in this Covid era. We want to offer flexibility with the order, so if you want to change anything or cancel, please contact our Customer Service team at support@tropicfeel.com :) Tropicfeel Team

“I bought the Shell Backpack for my 6 month travel in South America for using it as a daybackpack. Unfortunatly the backpack is very heavy and I really don't like the packing system because it takes so much space. Without it, the backpack is more like a 'black hole' where everything disapear because the opening part is so small. The backpack is also very wide - even with not many stuff inside. That makes it very impractical. I also think that it's very uncomfy. I'd not buy it again and I'm sad that I spend so much money for that.”

Helpful Report

Adriana, thanks for your feedback. It's such a shame to hear that you didn't have a good experience with your Shell during your travels! It's not designed for every day use but for longer travels, which is why it's wide - to ensure you can fit as much as possible inside! We hope you give our products another try :) Tropicfeel Team

“Not so amazing as I thought they were going to be. I feel them a little bit uncomfortable when walking, to the point that my right leg aches after a few hours. Not great. Not happy.”

Helpful Report

Thank you for leaving this review for us, sorry to hear that you are not satisfied with the product. If you would like to return/exchange them, please e-mail us at support@tropicfeel.com. Tropicfeel Team

“I did not receive my package regardless of what the tracking information said. Tropicfeel was very responsive in the beginning but after a while of not receiving updates on my package, I often had to do the following up. After 3 months, I finally received my package.”

Helpful Report

Sorry to hear it took a while but glad it has been delivered in the end! Tropicfeel Team

“The shoe is nice and it would be much more confortable if it wasn’t for that beige rubber part in the back. That is terrible! It gave me big blisters. What were you thinking when you put that there? I’m thinking about cutting it off! Bad choice.”

Helpful Report

João, thank you for sharing your experience with us, sorry to hear about the blisters. We are carefully testing all our products for an extended length of time, the rubber is there to provide more support and prevent slipping off, however, all human bodies are different, sorry that it was not a perfect fit for you. Maybe another model! Tropicfeel Team

“If you make a mistake upon delivery, it's not ok to let your clients wait for another three months for the exchange. Especially when this was ordered and paid for in February already”

Helpful Report

“Haven't got them yet.”

Helpful Report

“Qualität nicht befriedigend”

Helpful Report

“Poor customer service. 2 day delay in responding”

Helpful Report

“Cannot write an objective review as requested by TropicFeel, because after purchasing sneakers on the June, 4, still waiting for delivery - it's already June, 23. Seems that selected delivery organizations is not optimal or is not good.”

Helpful Report

“Didn't like it as much as I thought I would.”

Helpful Report

Tropicfeel is rated 4.2 based on 1,820 reviews