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Tropicfeel Reviews

4.2 Rating 1,828 Reviews

79 %

of reviewers recommend Tropicfeel

Company Reviews

Product Reviews

4.2

Based on 1,828 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 75%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	6 - 12 Hours
Customer Service	3.2 out of 5
Returns & Refunds
Returns Process	Could Be Better

About Tropicfeel:

"We are the travel gear brand, powered by innovation and sustainability. We are harnessing the power of collaboration to challenge the status quo, walking alongside modern-day travelers in complete harmony, towards a more responsible future. Tropicfeel is about bringing the excitement of travel to everyday life. Travel is for everyone, everywhere, 365 days a year."

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Too big and the center flap is not center,seem to have been stitched wrong.”

“The shoes are great. The customer service not so much as my emails go ignored mostly. When I do get a response, they ignore my question/ concerns and just send a copy and paste of a generic response. I have sent 4 emails so far. On the plus side, the person in charge of the Facebook messenger for Tropicfeel tried to be helpful and I really appreciated that.”

“Dear Delma, I had a very poor experience with DHL. I saw that the package was coming when I was on holiday and got confirmation from DhL that they would leave the package by the mail boxes. Despite my multiple requests not to do so, they kept trying to deliver the package in my hands. No email communication nor phone calls from dhl. Only sms I could not reply to. Now I suspect the package is going back to you. Please, help! Giovanni”

“So far, I'm unimpressed with the products and with the customer service. The shoes I ordered started coming apart on the second wear (just inside my house), and their return center still hasn't gotten back to me with an approval or anything else.”

“A very poorly exicuted concept, extreemly poor exicution for the price. If returning was an option (I live overseas) I would!! >Backpack staps are hard with no padding and therefore very uncomfortable. >Side and top handles are small and too thin to use. >Elastic side pockets are again too small to even fit a water bottle. >The backside accsesory bags are yet again too small and the magnetic connectors broke after my 2nd weekend trip. >The laptop compartment is inside the main compartment and it has a large top flap so you have to completely open the bag to get access. Not only is that very inconvenient but if you have lose items in the top portion of the bag (on top of the closet) it will all fall out. Just a really bad design choice. >The chest and waist straps were very poorly placed, thin & uncomportable. >The botum compartment was too small to fit any shoes larger than size 8 andthe hooks come off very easily so it's not secure. Would have been better with the same clips as the main compartment. I do like the concept, just seems like a 1st generation prototype that was never designed to actually use in the wild. I honestly feel like I was ripped off.”

“Not strong shoelaces broke”

“It is exactly as advertised - a shell. Call me naive, undiscerning, a dreamer but I was hoping for something more. Don't get me wrong - it appears to be a quality pack but without buying the approx. $200 in "optional" add-ons, it is literally just a shell. If that is what you are looking for, great! But, if you are like me, and are looking for a well-made travel backpack, and all of the assumptions that go along with it, then perhaps, just the shell is not the bag for you. It offers limited additional storage other than the in-back laptop storage and zip pocket. Which, if you are going to buy their other accessories, you can upgrade the bag to your liking. If not, you are left with what is essentially a $250 hollow cavern with zippers on both sides. Again, I'm not bashing the quality but perhaps looking for a bit more in terms of value for cost. Otherwise, they should call it as it as. Sell the backpack with all of the upgrades to make it a fully-functional bag and market it at the true price point - $450+.”

“Not delivered yet, it takes too long time!!”

“A few flaws that may put you off getting this hag. - there is no laptop access from the side of the bag meaning access to your laptop/books etc proves a real ballache when the bag is fully packed. It's a terrible design gets irritating very quickly. If you're at an airport for example, needing quick access, you have to take the entire organiser out to get it. If you are using the back without the clothes orgsniser, the laptop sleeve inside is still awkward to access considering all the things you have packed around it. Essentially, once packed, not much in this bag is "easy access". Either you are unpacking the organiser to get at anything else or your navigating through a bottomless pit of a bag. The hip straps. For a bag that is designed for travelling/backpacking and considering the price you pay, the hip straps are terrible and you'd expect more decent padding and supported straps as found on an actual hiking bag. If going for a long walk or filling into full weight capacity, this isn't a particularly comfortable bag to walk with. There are some nice things about the bag - it's removable pouches, the extra shoe compartment at the bottom, the organiser serves its purpose, but take away the gimmicks and the bag's functionality leaves a lot to be desired and isn't that comfortable. Consider how often you'd be using this bag without the clothes organiser before you choose to buy. And also consider the length of walka you'll be doing as the hip support is woeful.”

Paul, we are always looking for ways to improve as we grow here at Tropicfeel. A lot of time and work goes into the design and production of our products, hearing your comments motivate us to improve our standards. Thank you for your detailed feedback and we hope you can give us another try in the future! Tropicfeel Team

“I need my money”

Osama, our tracking shows the shoes were delivered so if you wanted to return them, we have a super quick and easy return process available through our website (link below) or by contacting our Customer Service team for help at support@tropicfeel.com. We hope you can trust us in the future! Tropicfeel Team https://shop.tropicfeel.com/pages/returns-exchanges

“Not so innovative. A normal pair of sport shoes... Tooooooo much time to have it. ( Bought (and paid) in May 2021, received in February 2022) With the same price you can buy a normal pair of commercial shoes, without waiting for months.”

Marco, our team put a lot of care into the design, production and choice of materials we use for our products so we value them accordingly! We hope you can give our other products a try :) Tropicfeel Team

“liked the product, unfortunately, I don't think the quality is all that good”

Vincent, we work hard to ensure the quality and design of our shoes are of the highest standard, so it's such a shame to hear this! If you're dissatisfied with the order, we have a super quick and easy return process available through our website (link below) or by contacting our Customer Service team for help at support@tropicfeel.com. We hope you can trust us in the future! Tropicfeel Team

“Quality is not as good as expected : after a couple moth of normal use fraying appeared around the zipper of the top pocket The shape looks really bad : if not absolutly empty the bad takes a very unesthetic shape. The bottom is very deep and the top much shallow. When it's full (with the wardrobe) I keep poking stuff behing me because it's too deep. the wardrobe is actually not practical : i loved the idea and it is the reason why I purchase the Shell backpack but it actually take more space than if you pack in a normal way, it is not quite heavy and you dont really have space left in your bag. The bag is quite confortable thought and the other features are nice (but they are more like gadgets). The toiletry bag is very good ! Definitely not worth its price Also delivery took ages.”

Emie, we want you to have the best experience with our products and especially with our Shell backpack, so it's a shame to hear you weren't satisfied! If you feel there is an issue with the quality of the backpack received, please check our Warranty policy (link below) or reach out to our Customer Service team at support@tropicfeel.com for help looking into this, so we can provide a replacement if necessary! Your feedback is super helpful, not only for other customers, but for our team to take into account when designing new editions of the bag. We hope you'll give our other products another chance, and thank you for the feedback! Tropicfeel Team

“...........”

“I've got the Sunset shoes and I loved them. Only problem is they developed holes in the top where my big toe is after only a couple of months. When I tried to get a refund/replacement, they refused saying it was just fair wear and tear. Despite showing them photos of almost no wear on the soles whatsoever.”

“Was honestly pretty disappointed. It just looks like very low quality which does not fit the price. The back of the heel is full of glue marks and looks uneven, as if the parts were glued very badly. Given the fact that these shoes took more than half a year to arrive (and the excuse was keeping the quality of the product!), I just think that they are not worth the price. They do feel good on the foot.”

“I ordered two pairs in July and still haven't received them so I can't provide a review.”

Chris, our tracking shows they were delivered so we hope you've had a chance to try them and that you love your new shoes! Tropicfeel Team

“Ordered my Jungle Night Blue in May and still have not received them in December. Asking for a product review further demonstrates you are quite overwhelmed with this process. Hope to receive my order soon.”

Mihai, thanks for your comment and we're sorry to hear this. Our tracking shows the shoes are in transit and will be with you shortly! We hope you can trust us again in the future. Tropicfeel Team

“customer service is quick and nice but it took them 8 months to send me a poor quality product. would not recommend it.”

Rinaldi, it's a shame to hear you weren't satisfied with the product. We hope you can trust us again in the future! Tropicfeel Team

“It's easier to provide a review if I have the product.... any idea when it'll be received?”

Darren, we completely agree. Our tracking shows the shoes were delivered this week so we hope that you like them and have a chance to tell us how they are! Tropicfeel Team

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Tropicfeel is rated 4.2 based on 1,828 reviews