Quality is not as good as expected : after a couple moth of normal use fraying appeared around the zipper of the top pocket The shape looks really bad : if not absolutly empty the bad takes a very unesthetic shape. The bottom is very deep and the top much shallow. When it's full (with the wardrobe) I keep poking stuff behing me because it's too deep. the wardrobe is actually not practical : i loved the idea and it is the reason why I purchase the Shell backpack but it actually take more space than if you pack in a normal way, it is not quite heavy and you dont really have space left in your bag. The bag is quite confortable thought and the other features are nice (but they are more like gadgets). The toiletry bag is very good ! Definitely not worth its price Also delivery took ages.