Tropicfeel Reviews

Name: Tropicfeel
Address: Carrer de Pujades 60, Barcelona, Carrer de Pujades 60, Barcelona, Barcelona
Rating: 4.15

4.2 Rating 2,120 Reviews

79 %

of reviewers recommend Tropicfeel

4.2

Based on 2,120 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 60%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	6 - 12 Hours
Customer Service	3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Tropicfeel:

"We are the travel gear brand, powered by innovation and sustainability. We are harnessing the power of collaboration to challenge the status quo, walking alongside modern-day travelers in complete harmony, towards a more responsible future. Tropicfeel is about bringing the excitement of travel to everyday life. Travel is for everyone, everywhere, 365 days a year."

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good product but delivery took so long before completing.”

Helpful Report

Hey there, so happy you love the product! We are working hard to improve delivery times, to make it quicker and easier for our customers. Thanks for your feedback, Tropicfeel Team

“I've got the Sunset shoes and I loved them. Only problem is they developed holes in the top where my big toe is after only a couple of months. When I tried to get a refund/replacement, they refused saying it was just fair wear and tear. Despite showing them photos of almost no wear on the soles whatsoever.”

Helpful Report

“100% Quality shoes. All is said.”

Helpful Report

“Was honestly pretty disappointed. It just looks like very low quality which does not fit the price. The back of the heel is full of glue marks and looks uneven, as if the parts were glued very badly. Given the fact that these shoes took more than half a year to arrive (and the excuse was keeping the quality of the product!), I just think that they are not worth the price. They do feel good on the foot.”

Helpful Report

“Easy to take out, easy to use in the bathroom”

Helpful Report

Nat, we're so glad they're easy to slip on and off! Thanks for your feedback :) Tropicfeel Team

“I love Tropicfeel! my favorite product that I have ordered is the Shell backpack. I have used it for everything from traveling to Paraguay to my everyday backpack in University. I am excited for the NS40 jackets to be shipped out:)”

Helpful Report

Quillan, it's so exciting for us to hear that your Shell has been with you everywhere, whether it be from those days going to classes or your adventures in Paraguay! We can't wait to hear your thoughts on the NS40. Thank you! :) Tropicfeel Team

“Shell with me for more than 5 months. I'm preparing for a journey to every country and “Oh, Gosh! This guy goes with me!” It's already with a stripe of Port Lockroy from Antarctica and he cares lava from this continent too, so he fully initiated, haha. Going to Africa together soon 🙌 Love from the coast of Ukraine 🤍🌊 ( Definitely worth the money )”

Helpful Report

Ellgova, it warms our hearts to hear stories of the adventures that Shells have been on! Our products are designed by travellers for travellers so it's incredibly rewarding for us to hear this. Thank you so much! Tropicfeel Team

“Should be a return label in the box already. Now I had to print it myself..”

Helpful Report

Carl, we do our best to ensure we stay true to our mission for sustainability and responsibility where possible, so prefer to issue labels only when requested to avoid wasting paper! We hope you understand :) Tropicfeel Team

“Very comfortable shoes”

Helpful Report

Laura, it's great to hear that you find the shoes comfortable. We hope you enjoy the adventures you take them on and thanks for the comment :) Tropicfeel Team

“Finally got the shell bag! Very well made and I have no doubt this will hold up for a long time. A couple design issues I have noticed. Their ad shows magnets for the laptop sleeve to open and close but it’s just a basic velcro strip. Super disappointing when you notice a cool feature in their ads and the actual product just has an awkward velcro strip instead. Bummer. Also they could have soo easily made the laptop sleeve side accessible as you can zip down the side of the bag but the sleeve is totally enclosed and you can only access it from the top. I literally am thinking about cutting it open down the side to make it side accessible. Also, I am tall 6’ 4” and the chest strap was crazy hard to move to the lowest setting for it to sit across my chest correctly and barely works for me. So if my wife uses it, it’s too hard to change the setting of the chest strap on the fly to work for more than one person. Last, the handles on the top and side are crazy tiny! I have skinny fingers and can barely fit my hand through the handles to carry it and when I do my knuckles are pressed up against the bag. Super weird and easily fixed design flaw. That’s all! Excited to try it for a more extended period. Their 4 day express shipping took a full 15 days. 5 business days to create the label, 5 days with the label created but not given to ups yet, then 5 days to actually reach me. Didn’t make it for my trip I was hoping to use it for. I honestly almost returned it because of the price and the few design things that already bug me but I’ll keep it and use it as a durable pack bag. Probably not my everyday backpack though.”

Helpful Report

Connor, thank you for this detailed feedback! There were some changes made between the prototype shown on parts of the product page and the final backpack. Our team decided this due to the benefits the hook and loop feature had on the functionailty of the backpack after a lot of research and responses. This is super useful information for our design team to take into account and improve when considering future versions of the SHELL as well as other backpacks, so thank you again! It's such a shame to hear the bag took longer to arrive than expected, we try to give the most accurate shipping time possible but there are sometimes operational and logistical factors that are out of our control that can adjust the delivery time. You speak and we listen, so we're thankful that you have taken the time to provide us with these comments. We hope you'll be able to give us another chance in the future! Tropicfeel Team

“Great design and fast delivery”

Helpful Report

Andrés, it's music to our ears to hear that you love, not only how the shoes are designed, but that they got to you quickly! We're so glad that you're having a good experience with us, thank you for the comment :) Tropicfeel Team

“I ordered tropicfeel Canyon black shoes for 70€ in order to travel with them. Well, I was very suspicious in view of many comments that reported that the sole was coming off or that the shoes were not very solid... Well, I add my stone to the building by sharing my experience: the shoes tore after a short month, unfortunately I can't put the receipt as well as the photos to support my point but believe me, DO NOT BUY. I dare to hope for a FULL refund or a voucher (I do not want a return of shoes) which would show support, kindness and respect for customers. If the condition of my shoes would have deteriorated after a year, two years or more, I can still understand, but at the time I write this comment (after two months) they are completely ruined and I expect a return from the company before throwing them away. I repeat, run away. I will post this comment in several places including some where you can put supporting photos.”

Helpful Report

Thank you for this detailed feedback and it's such a shame to hear of the quality issue with your shoes. We want you to have the best experience with us and our products which is why we have a Warranty policy available on our website, so our team can have a look and get a replacement pair or discount code sent over to you! To open a request, please check https://shop.tropicfeel.com/pages/warranty or reach out to our Customer Service team at support@tropicfeel.com. Tropicfeel Team

“Aunque aún no las he usado mucho, son cómodas, ligeras y bonitas. Mi número de calzado es 36,5 - 37, he cogido el 36 de esta marca y me biene perfecto.”

Helpful Report

Ana Maria, nos encanta saber que te encanta cómo se sienten y lucen tus nuevos zapatos! Gracias por sus comentarios sobre el tamaño, es muy útil para nosotros y otros clientes saberlo. Gracias de nuevo :) Tropicfeel Team

“I love the product. I only have a problem with shoe size. I had to get size 44 and then 45”

Helpful Report

Thanks for your feedback! Normally, each brand has a different scale of sizing and we recommend checking our Size Guide by measuring your feet in cm's and comparing it to the scale here: https://shop.tropicfeel.com/pages/size-guide. We're otherwise so glad that you love it :) Tropicfeel Team

“They're pretty sweet! True to size (followed the measurements guide provided). I only wore them for a couple of weeks but so far so good :)”

Helpful Report

This is great news! Thank you for your feedback and we're over the moon to hear you're happy with your new shoes :) Tropicfeel Team

“Fantastico Entrega rapida”

Helpful Report

Estamos muy contentos de que haya tenido una gran experiencia con nosotros, desde disfrutar los zapatos hasta una entrega rápida! Gracias por tus comentarios :) Tropicfeel Team

“Good quality and extremely comfortable shoes”

Helpful Report

This makes us so happy to hear, thank you for your comment! We're super glad that you like your new shoes :) Tropicfeel Team

“Happy with the shell backpack, I got as a birthday gift. Nice quality, for an in between day and backpack. When I saw the price my sister paid, I was a bit shocked though. Had many good proper backpacks for half the price before. But hey awesome present still 🎁”

Helpful Report

Karl, we're so delighted to hear your sister gifted you a Shell for your birthday - she has great taste in presents! For a resistant and durable product like this, we try to value it accordingly. We designed a backpack that you can use for many years in different activities and adventures, and it includes a lifetime warranty, so for any issue, you can contact us anytime at support@tropicfeel.com! We can't wait to hear about all the adventures you and your Shell will go on :) Tropicfeel Team

“Most comfy shoe I have worn. Have 3 pairs and first time someone has stopped me in the street to ask about my shoes!”

Helpful Report

Nick, hearing this is music to our ears! We're ecstatic to hear someone in the street stopped to ask you about the shoes, what a compliment! It's wonderful to hear you love your shoes and we're super thankful to have your support. Thank you :) Tropicfeel Team

“Love all the products. Big fan.”

Helpful Report

Thank you so much for your support! Come back for more! Tropicfeel Team

Tropicfeel is rated 4.2 based on 2,120 reviews