“Excellent service. The goods arrived quickly, well packed and in perfect condition. They were intended as a gift - the recipient was particularly enthusiastic about the Micro gloves.”
“I was happy with the quality of the products I ordered. However, the packaging wasn't great as the glass container that one of the candles was in had smashed.”
“Ordered two items; received after quite some time. It was disappointing to receive these items that were for overseas gifts. Poorly presented ie. Poor Folding and not even in any kind of protection/presentation wrapping.”
“Shopping was good. After purchase i was sent a discount which did NOT work. I emailed Ulster Weavers but no respinse to my email. Sending discount codes that do not work is deceitful & false marketing. Don t think i will shop at Ulster Weavers again!”
“Mostly super but a T-Towell was missing from my order and I received no reply to my email telling them so and no replacement T Towell! Else, would have been 5 stars. Missing things that a customer has paid for and that are not then sent at all is a fundamental error ulster weavers!!!”
Hi there,
We are very sorry about the service you received. Can you let us know what your queries were and we can try our best to resolve these for you? We are sorry that you did not receive a response, our customer service inbox is monitored regularly so this is unusual.
Best wishes,
Lauren
Hi Heather! We ship all orders the next working day after an order is placed, however we have been experiencing some issues with our couriers and are looking into upgrading to a better service!
“Disappointed to find all of the products were manufactured in China!
The linen Xmas napkins have a snowflake that is transfer printed rather than needle work, this is somewhat misleading from the website display. The general finish is mediocre.”
“The patterns are lovely, but the cotton is thin. I bought them to replace my old ones, but they are not much better. I'll try the linen ones next time.”
“I was very pleased with the order I received of the goods I ordered however I responded to a sponsored facebook ad showing an 1880 apron . I went to your website and could not find the apron and sent a message enquiring about it. I have not received a reply.
regards
Catherine”
“Excellent product. Excellent delivery service to mainland UK. I'd bought a tea towel from a retail outlet as part of a Christmas present and it was exceptionally well received. Birthday for same recipient coming up, so I thought more of the same had to be a winner, so I bought a half-dozen direct from UW.
Bad mistake ... Husbands, Partners, perhaps even children, take note.
Reminders of domestic activities are not always appreciated.
There is a cloud over the day.”
“I was a bit disappointed with the sheep bag for holding plastic bags. It did not really look like a sheep at all. The face/head was just really a round ball. Maybe Irish sheep are different. https://www.irishnationalsheepdogtrials.org.uk/irish-national-archive/”
“While I love the vibrant patterns on my teatowels I am disappointed that, even after several washes, they are still not very absorbant. I only hope that they will soften eventually”
“I was Very Happy with how quickly my Order was dispatched & Quality of goods. However, delivery by the Courier used took far too long. Arrived after Several E Mails to yourselves. I had almost given up on it.”
