“I love the colour and the fit of my new sweater and i knew, it would be a „used/vintage look“. But i have to say, it looks a little bit more „used“ than expected. And on the inside theres a lot of „Fussel“(don’t know the english term). I will keep the sweater anyway, but not 100% happy”
“I placed an order with you guys and you left out of my shirts from the order. I ordered like 5-6 pieces of clothing and the one shirt I wanted the most out of order was left out… I didn’t really want to fill out all of the instruction/take pictures/sign documents to have my 1 shirt resent to me (even though I still want it anyways since I paid for it & never received it.) a little annoyed but the other shirts I ordered that did come - were nice pieces of clothing.
-Alex Duvall”
“Un peu déçue de mon sweat. Je m’attendais à ce qu’il soit de couleur écrue/beige mais en fait il est gris clair.
Ce n’est pas bien mentionné sur le site…
Cependant la matière est agréable.”
“Love the shirt! It took longer than expected to arrive (it came about 2 weeks after the expected arrival time) but the customer service was very responsive about this issue.”
“I love the brand’s style, advertising, colorways, everything aesthetic about it. The only complaint I have is that I placed my order over 2 weeks ago and have yet to see any actual movement on the order.”
“I bought the Guinness hoodie, and while I’m generally happy with the product, I expected a more premium feeling from a fabric point of view, especially considering the price.
I have basic Adidas hoodies which I bought for 30-40 euros that have the exact same quality.
For that price tag, I kind of expected a more “heavy cotton” kind of quality.”
“Love the design, but the quality of the product is lower then I expected. I don't feel like I can wear the for long, I'm a bit scared to wash it regularly”
“Not very honest with refunds. I returned an item and selected refund, after them trying to convince me to exchange it for something else. It send money would be returned 3-5 business days after item returned. Three weeks past, I’d almost forgot about it. Then remembered and checked- no refund, so I chased it. They again tried to convince me to exchange it for something, I said no I’d like a refund. And they did it. But if I hadn’t of chased it, I don’t think I would have got a refund at all despite them saying it was being processed.”
“I started off really liking this brand and I do really like some of the clothes I have bought (including recently re-buying an item I lost at - festival). But, if you stay subscribed to the constant emails from them, you quickly realise they behave in a misleading way. For example, they claim they rarely have a sale, but they have them all the time. The nail in the coffin was when they put the WHP collab in the sale just a few days after weeks of hype and been given “exclusive access” to the products pre-launch. It’s starting to feel very much like fast fashion in disguise and I’m over it.”
“Sizes run small and refund policy means I lost €15 when sending back item.
However I do like the designs and the quality of the item was good even though I had to send it back.”
“Really love my new jumper and its design. Unfortunately the one I got already arrived with multiple broken stitches (see the attached photo) which raises some questions regarding quality control and durability.”
“Still waiting for an email response as to where the rest of my order is? One item was sent, 2 items missing. As these are Christmas gifts it would be helpful if someone could get back to me with some information or a refund?
Order 192459”
“Product is fine. Item was delivered to the wrong address, contacted the company (using the feature in the website) to ask what address they had posted it to but didn’t get a reply. Luckily the person it went to drove to mine to drop it off but would have been helpful to get a reply to help me understand what had happened (I.e. if it was posted to the wrong address or if it was Royal Mail mistake).”
“The items of clothing I have received came in good time and are of excellent quality! However one of the items is different to the one I purchased. I will be giving this as a gift for Christmas as it might be ok however I would like to be able to get a refund if they don't like it as it is not the one they requested for a present.”
