“sent the wrong thing and won’t even send the write one - wanting me to pay for the wrong jumper and to pay for environment impacts to send the right one”
“Dilemma! I still didn’t receive the package yet… they said the package was lost after that they resend it and I’m waiting since more than 25 days now. They refuse to give me a refund.”
“I bought two sweatshirts and the quality was poor, they were already pilling and a very uncomfortable scratchy and thin material. They were also super larger and run bigger than most brands. The quality for the price was very poor as well - the two sweatshirts costed $200+ and weren’t even nice quality. When I went to return the items, I had to pay for a return shipping label which was $32. I emailed the company as there was an issue with the label and it took them a very long time to get back to me and were unable to resolve the issue. I ended up having to create, print, and pay for a shipping label myself. I would definitely not recommend buying from this company especially if you are buying from the US. It is not worth your time, money, or stress.”
“The items I ordered were way smaller than I expected and what the size usually wears. Unfortunately shipping was too expensive as well, making it hard to return. Would not recommend”
“I was a customer in the past - so I know how the products look like.
The item arrived with strong pillings (my other items never had pilling) and looked like they have been worn already. The customer support was not helpul at all regarding the return options.
All in all, bad experience especially when you have so many other options to shop elsewhere.”
“I mean the clothing is good I imagine, but my order hasn't arrived, it was dispatched apparently a week ago. In that time I've had roughly 48,000 emails from them about the brand (i.em marketing emails) and it's really annoying. Where's my order please?”
“i ordered some clothes on July 26th. For now, I received nothing and if I try to follow, where they are, the website is not loading properly, so I can’t see nothing. I know, that because of Brexit, it takes more time to ship things, but that I can’t follow my stuff, pisses me off a bit.
Kind regards
Tim”
“Received the wrong order and they didn’t wanna send a new one before they received the other order back. Which made my package super delayed. Still have got anything.”
